All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We've always found Hays Travel to be helpful, friendly and knowledgeable. Our holiday booking was handled with professionalism, attentive listening & expert guidance. Would happily book with Hays Trav... Zobacz więcej
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This is the second holiday we’ve booked in the same branch. Both times they have been very helpful by giving us good advice which makes it easier to choose the right holiday for our needs. We came aw... Zobacz więcej
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Just picked up documents for our cruise later this month and also booked a future cruise at the same time. Knowledgeable, efficient and friendly service provided throughout by Jomane in the Norwich B... Zobacz więcej
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
3-5 Orford Place, NR1 3RU, Norwich City, Zjednoczone Królestwo
- 01603851856
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hays Travel - Norwich City
Thank you for your lovely review!
Chloe explained everything in detail…
Chloe explained everything in detail and she was very professional.
25 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your kind review! We are so pleased to hear that we could help. We hope you have a great time!
This company is so willing to help
This company is so willing to help and get you the holiday you want .
Ella is brilliant so friendly and helpful as is all the staff in the Norwich branch
24 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was so helpful and friendly. We hope you have a lovely time!
Odpowiedź od Hays Travel - Norwich City
Thank you for your kind review!
Odpowiedź od Hays Travel - Norwich City
Thanks for your great review
Th staff always no what holiday we are…
Th staff always no what holiday we are looking for great experience always happy to help
12 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful review! We are so pleased to hear that our team consistently helps you find the perfect holiday and that you always have a great experience with us.
First class service in all departments…
First class service in all departments staff smartly dressed and comfortable place to sit
19 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful review! Your kind words are greatly appreciated!
Helpful and professional and friendly
Helpful and professional and friendly. But I arrived after the office should have opened as advertised at 9.15am on Friday 17 July but a staff meeting was taking place and I had to stand outside at least 10 minutes until 9.35am before I was let in. Apologies were given but I felt I could at least have been offered a seat inside as I am 81.
18 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your kind words, We sincerely apologise for the delay and appreciate your patience.
Excellence of Hayes Staff
The location of the travel premises.
The atmosphere within the travel premises including the temperature.
The attitude and professionalism of the staff.
Very friendly, obliging and efficient.
17 lipca 2026
Odpowiedź od Hays Travel - Norwich City
We're so pleased to hear that you found our staff friendly, obliging, and efficient! We hope you have a lovely time!
We have used Hays Travel previously and…
We have used Hays Travel previously and found their service professional and helpful. Aiden was very knowledgeable and took the time to offer advice which we appreciated. I would recommend Hays Travel if you require a personal experience and need extra help with airport procedures.
10 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful feedback! We are delighted to hear that you found Aiden professional and helpful
Customer service was amazing very…
Customer service was amazing very lovely lady managed to get my holiday booked and look for next year's booking also
17 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your kind review
Awesome customer service
Awesome customer service, friendly and not pushy, we will be back. Thank you
29 czerwca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our customer service. We look forward to welcoming you back again soon.
Had a great experience with booking our…
Had a great experience with booking our holiday to Thailand with Hannah. Fantastic customer service.
6 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your fantastic feedback! We are so pleased to hear that you had such a great experience booking your holiday with us.
Very friendly and knowledgeable
Very friendly and knowledgeable. Asked plenty of questions and they were answered honestly and professionally!
5 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and knowledgeable, and that all your questions were answered professionally.
Brilliant service as usual from Cathy.
2 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your lovely review!
Aiden was very helpful yesterday with…
Aiden was very helpful yesterday with the booking , and Ella had found us some great options.
Chloe and Kathy also helpful over the phone, everyone is very responsive and friendly. My husband is disabled with Parkinson's and we feel in safe hands.
3 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and that you feel in safe hands.
Aiden was amazing from start to finish…
Aiden was amazing from start to finish & couldn’t have been more helpful & informative
1 lipca 2026
Odpowiedź od Hays Travel - Norwich City
We're so glad to hear that our colleague provided such helpful and informative service. It's wonderful to know they made your experience amazing from beginning to end.
As usually excellent service Adien is…
As usually excellent service Adien is allways very helpful 👍👍
2 lipca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful 5 star review! We are so pleased to hear that you consistently receive excellent service and find our team members helpful. Your feedback is greatly appreciated.
We found the staff extremely…
We found the staff extremely helpful,and they were able to arrange bookings for our future cruises quickly and to our satisfaction. A very happy experience.
23 czerwca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful feedback! We are delighted to hear that our team was able to assist you efficiently with your future cruise bookings.
Very happy with everything at Hays…
Very happy with everything at Hays Travel looked after Very well thanks terry 👍
30 czerwca 2026
Odpowiedź od Hays Travel - Norwich City
Thank you for your wonderful feedback! We are so pleased to hear that you were well looked after and happy with everything :)
Doświadczenie Trustpilot
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