Erin, the Hay's representative who attended to us, was very helpful and knowledgeable. Although she hadn't personally visited the place we were thinking about, she was able to give us informati... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
From my first contact with Nadia all communications were first class,she managed to organise our family holiday of 12 of us to turkey.we were given many option and her knowledge was second to none .Th... Zobacz więcej
Reakcja na opinię
We had a very pleasant welcome from Erin and she couldn't have been more helpful. Our first experience of Hays Travel, hopefully not our last.
Staff are always helpful, friendly and professional. All our holidays since holidays have been with Hays Inverness. Nadia Just stopped to say hi and got us out second booking in 6 months with a plea... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
13 Ingles St, IV1 1HN, Inverness, Zjednoczone Królestwo
- 01463 897 880
4,9
Doskonała
958 recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Staff were excellent and experienced
Staff were excellent and experienced
I was given all the advice I required to to arrange my trip
I can’t thank them enough for the time and patience given
26 lipca 2026
Odpowiedź od Hays Travel - Inverness
Hi James :)
So glad we managed to get you all booked up!
Nadia :)
Odpowiedź od Hays Travel - Inverness
Thank you for your kind review about Fiona.
An efficient and pleasant visit
An efficient and pleasant visit
Hays. Staff very polite and friendly. And understanding customers needs. Elana was extremely helpful.
24 lipca 2026
Odpowiedź od Hays Travel - Inverness
Hi Stuart :)
Thank you for the feedback! Glad we managed to get you all booked up!
Elana
Odpowiedź od Hays Travel - Inverness
Hi Angela,
Thank you for your feedback. We are so pleased to hear that our team provided you with such helpful and professional service.
Samantha :)
The agent Elena was extremely helpful…
The agent Elena was extremely helpful and met all our needs. Nothing was too much trouble and we would certainly consider using Hay's again.
17 lipca 2026
Odpowiedź od Hays Travel - Inverness
Thank you for the feedback Mr Macpherson. Delighted we could get you all booked up! Have a fantastic trip.
Odpowiedź od Hays Travel - Inverness
Thank you for your lovely comments. Team Inverness
Fiona @ Hays Travel in Inverness was…
Fiona @ Hays Travel in Inverness was very helpful and couldn’t do enough for us to help find a holiday for all our needs …
20 lipca 2026
Odpowiedź od Hays Travel - Inverness
Thank you for your wonderful review! We are so pleased to hear that Fiona was so helpful in finding the perfect holiday to meet all your needs. We appreciate your kind words.
The person who dealt with my booking…
The person who dealt with my booking was fine but it was only later on I found out that my request for child seats in the transport was only a request and not confirmed. This was never explained. The company Holiday Extras, then sub contracted to Prime Line who were very unhelpful and difficult to deal with.
I fed this back to the shop when I returned from my trip but they also seemed uninterested.
I will not be visiting Hays again.
21 maja 2026
Odpowiedź od Hays Travel - Inverness
Daniel Muschate,
Thank you for taking the time to share your feedback regarding your recent booking and travel experience. We sincerely apologise that the arrangements for child seats were not clearly communicated as a request rather than a confirmation, leading to frustration. We are also sorry to hear about your difficulties with the subcontracted company and that your feedback in-store was not met with the attention it deserved. We understand your disappointment and regret that this experience has led you to not wish to visit us again.
Kind Regards
Nadia
Odpowiedź od Hays Travel - Inverness
Thank you for your kind feedback Team Inverness
Always use Inglus Street branch
Always use Inglus Street branch. Booked through Nadia this time who as always is friendly, knowledgeable and efficient and got best deal for us for end September 2026 for 10 days. Last holiday to same destination in June 26 with Jet2 booked efficiently by Hays but room was not what we'd booked when we got there! Jet2 Rep told hotel we hadn't booked what we said we had so disappointed in Jet2 when checking with Hays we had booked what we asked for paying just short of £3,000 for 10 nights so flying with different airline this time. Hotel were very nice about wrong room and after one night luckily we got upgrade but if they'd no rooms available we couldn't have stayed in the allocated room as it was basically a storage room and smelt awful, think possibly overbooked and we got the dregs, such a shame as room we got reallocated to and was what we booked was perfect, smelt great and very clean, hotel as a whole and staff were brilliant - Jet2 let us down
6 czerwca 2026
Odpowiedź od Hays Travel - Inverness
It's wonderful to hear that you consistently have such positive experiences with our team, and that you received excellent service for your upcoming trip. We're truly sorry to learn about the issues you encountered with your room on your previous holiday, despite our efforts to secure what you requested. We appreciate you sharing this feedback. Team Inverness
Odpowiedź od Hays Travel - Inverness
Thank you for your lovely feedback. Team Inverness
Nadia was excellent
Nadia was excellent. She covered everything that we asked her and we got our holiday booked quickly. We will definitely return to hays travel for our next holiday.
15 lipca 2026
Odpowiedź od Hays Travel - Inverness
Hi Charlie.
Thank you for the amazing feedback! Delighted to get you all booked up.
Nadia
Very professional
The sales consultant helped us book our holiday quickly and smoothly
15 lipca 2026
Odpowiedź od Hays Travel - Inverness
Hello Ruth,
Thank you so much for the great feedback! I'm glad I was able to find your perfect holiday!
Many Thanks,
Nadia
Great service once again from Elana and…
Great service once again from Elana and Nadia. Thank you so much!! Can’t wait to go.
5 lipca 2026
Odpowiedź od Hays Travel - Inverness
Hi Lynn
Thanks for the great feedback, always a pleasure :)
Nadia & Elana
Staff very helpful and experienced.Not…
Staff very helpful and experienced.Not pushy. Able to recommend hotels and things to see and do. Have booked with Hays before and will again.
13 lipca 2026
Odpowiedź od Hays Travel - Inverness
Hi Duncan
Thanks for the great feedback, have a great time away :)
Nadia
Samantha’s was so helpful and…
Samantha’s was so helpful and knowledgeable,made our booking so much easier,friendly and helpful in every way.thanks you
12 lipca 2026
Odpowiedź od Hays Travel - Inverness
Allison ,
Thank you for your wonderful feedback! We are so pleased to hear that your booking process was made easier and that you found our service helpful and friendly.
Kind Regards
Sam
The Staff are very friendly and always…
The Staff are very friendly and always happy to help & give advice on any queries you might have
5 lipca 2026
Odpowiedź od Hays Travel - Inverness
Hi Graham
Thank you for your great feedback, happy to help anytime
Best wishes
Elana
Wonderful welcome at Hays Travel
Nadia gave us a wonderful welcome. She then proceeded to search out a suitable holiday for us and we completed our booking very successfully. We have previously booked several holidays to various destinations through Hays Travel, Inverness, and this experience was excellent as always. Nadia was superb, so helpful, and she made it easy for us. Nothing was too much bother for her. She does a great job. Thank you so much Nadia.
9 lipca 2026
Odpowiedź od Hays Travel - Inverness
Thank you so much for your wonderful feedback! We are delighted to hear that you had such a positive experience and that Nadia was so helpful in finding your perfect holiday. We truly appreciate your kind words and look forward to assisting you with future bookings.
Competent helpful staff,
10 lipca 2026
Odpowiedź od Hays Travel - Inverness
Thank you for your comments. Team Inverness
Great experience
We dealt with Fiona, and we weren’t easy to please, but she was very good at her job and found us the perfect holiday.
28 maja 2026
Odpowiedź od Hays Travel - Inverness
We are so pleased to hear that Fiona was able to find you the perfect holiday! Thank you for sharing your positive experience with us. Team Inverness
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