Hays Travel - Crosby Recenzje 

765
Wynik TrustScore: 5 na 5

4,9

34 Liverpool Road, L23 5SF Crosby, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Laura was very welcoming and helped us find a cruise within our budget. She explained everything to us and is arranging our transport to Southampton. It was a very enjoyable visit with a great outcome... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Exactly what I want, somebody professional to sort my holiday out for me and my wife finding what we want when we want and we're we wanted. Erin was patient her lead questions obtained the information... Zobacz więcej

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Oceniono na 5 z 5

Laura at hays travel Crosby is an experienced advisor. The experience we had with her last year was outstanding and she made us so comfortable and her valid experience showed in the advice and encoura... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

A lovely young lady called Emily booked our holiday for us she was very pleasant and helpful and said she hoped we had a fantastic holiday

Reakcja na opinię


Informacje dotyczące firmy

  1. Biuro podróży
  2. Biuro organizujące wycieczki statkiem
  3. Agencja podróży
  4. Agencja wycieczek kulturalnych
  5. Kantor
  6. Agregator turystyczny

Napisane przez firmę

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Dane kontaktowe

  • 34 Liverpool Road, L23 5SF, Crosby, Zjednoczone Królestwo

  • 01514386605

4,9

Doskonała

Wynik TrustScore: 5 na 5

765 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(765)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 117 661

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

City break to Marrakech

My sister and I wanted a holiday to Marrakech and my sister had looked on line and got a price from Booking.com. However I went to Hays in Crosby as I know how efficient they are. Macy checked out the prices and was able to sort the booking out giving us a good deal. She was so efficient and helpful. We wanted flights with different airlines - Jet 2 on the outward journey and easyJet coming back and she sorted this out for us. We wanted a quiet, twin room which she requested and emailed the hotel for us. A reply was sent back within a couple of days acknowledging her request. Thank you to Macy for all her help and support.

8 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Thank you Louise for your lovely review!So glad we got your holiday sorted and booked :) Thanks -Macy

Oceniono na 5 z 5

Excellent service

Excellent service, very understanding staff and very efficient

13 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Hi Robert, thank you so much for your kind review! It was my pleasure 😊
- Leighla

Oceniono na 5 z 5

Great experience

The staff were lovely and welcoming and very knowledgeable. Leighla made sure she knew what we wanted and provided it - no pressure, no hard sell - just support and information with a smile. I discussed the options with the rest of our party later, I rang the next day and spoke to Emily who answered all questions and then rang later that day and paid the deposit/booked over the phone. Great deal and experience - thanks everyone.

12 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Hi Carol, It was lovely to meet you this weekend. We have found you a great deal to look forward too and what a fab way to celebrate those special birthdays. If you need anything in the future, give me a shout :)-Leighla

Oceniono na 5 z 5

Emily was really pleasant and helped us…

Emily was really pleasant and helped us look at our options for a spot of winter sun. She found us the right kind of accommodation in no time at all and booked it on the spot.
With the proceeds.ise of further assistance with checking in etc we left well satisfied with the service.

10 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Good Morning Vinny, what a fab holiday we have got you booked ! Not long to wait at all :)-Emily

Oceniono na 5 z 5

Amazing staff very helpful

Amazing staff very helpful

4 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Hi Catherine, thank you for leaving a lovely review. It was my pleasure to help :)-Leighla

Oceniono na 5 z 5

Staff very welcoming

Staff very welcoming, very experienced and great advice given. Would definitely recommend Hays Travel Crosby. The staff are a credit to Hays Travel especially Leighla, thank you

10 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Thanks for your lovely review! its always my pleasure :) -Leighla

Oceniono na 5 z 5

Good service and friendly staff

Good service and friendly staff. Sorted flights out for me

11 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Thanks Pat for your lovely review!! Glad we got your flights all booked ! - Laura :)

Oceniono na 5 z 5

Claire was really helpful and made the…

Claire was really helpful and made the booking really easy to understand and answered all our questions and made it easy to book our holiday

11 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Thanks you Anthony for your kind review! So glad we were able to get your holiday booked and sorted for you! How exciting :) - Anthony

Oceniono na 5 z 5

As soon as you walk in staff greet you …

As soon as you walk in staff greet you your offed tea or coffee Laura is fantastic she knows her job sorts us a lovely cruise goes threw everything and makes us feel so special thank you Laura carnt wait for the cruise xx

10 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Thanks Jackie for your lovely review! Glad we get your cruise booked and now you can look forward to it!! - Laura :)

Oceniono na 5 z 5

Emily was very efficient and…

Emily was very efficient and engaging.She organised everything very well and kept in touch by email as promised.

8 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Thank you for your kind review. It was great to meet you both.-Emily

Oceniono na 5 z 5

Helpful

Helpful, knowledgeable staff.

3 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Thanks John for your lovely comments and thanks for booking your holiday with me :) Thanks - Laura

Oceniono na 4 z 5

Great Team Work

Super helpful staff especially picking up on each others workload over the Christmas period when there was a lot of staff holidays to contend with. We never had to to wait for a response and always had someone to talk to who knew all about our holiday. Perfect teamwork.

1 stycznia 2026
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Odpowiedź od Hays Travel - Crosby

Hi Jonathan, thanks so much for your lovely review! We appreciate it very much 😊
- Leighla

Oceniono na 1 z 5

Will never book a holiday with hays…

Will never book a holiday with hays travel again ,and I wouldn’t recommend anyone to , holiday we booked was cancelled due to a hurricane and hotel was destroyed, wanted a refund and still waiting on this , even though holiday provider tui has refunded money to hays , there keeping hold of it ,be taking legal advice to get our money back , don’t book with hays travel again, UPDATE from reply from hays travel , firstly tui refunded the money to hays travel promptly after we told hays travel , we didn’t want to go after the hurricane, hotel was destroyed and very sad situation for hotel , as for hays travel , the money is in there accounts, up to 28 days for it to be transferred back to ourselves we have been told by them , tui transferred the money in days back to hays , back transfers happen in a instance , it’s 2025 not 1975 , new responce now is 3-5 days ,not holding my breathe

18 listopada 2025
Opinia niezależna
Logo Hays Travel - Crosby

Odpowiedź od Hays Travel - Crosby

Good Morning Sharon, I am so sorry you feel this way and that your holiday was cancelled due to the hurricane. Natural disasters are out of our control and we did everything we can to get you the best options to either cancel or change your holiday as tui were prolonging this process.
As soon as we received correspondence from the tour operator that this has been cancelled we have processed the refund straight away. With the time of year and bank holidays, this has delayed this process. As soon as we have been back in branch we have chased this up and this should be with you within the next 3-5 working days at latest. Again, we apologize for the delay but we are only allowed to submit the refund once we receive all correct paperwork showing the refund amount.

If you have any questions i am branch today and i am happy to discuss it over the phone - Macy :)

Oceniono na 5 z 5

Fabulous service as always

Fabulous service as always! Leighla was brilliant in helping me decide where to stay & the best area I needed to be in, just love booking with Hays, so easy & honestly cannot fault the service!

28 grudnia 2025
Logo Hays Travel - Crosby

Odpowiedź od Hays Travel - Crosby

Hi Donna, the pleasure was mine! Thank you so much for being such a loyal customer 😊
- Leighla

Oceniono na 5 z 5

excellent advice and service

This was the first time we have booked a cruise and Laura and the staff gave us advice and recommendations that will be invaluable.
Laura was very thorough, very knowledgeable and very pleasant. The whole process was very professional.

18 grudnia 2025
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Odpowiedź od Hays Travel - Crosby

Hi Ronald, tank you for such a lovely review! It was my pleasure - Laura :)

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