Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
Reakcja na opinię
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Zobacz więcej
Reakcja na opinię
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
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Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
37 Queen Street, CF10 2AS, Cardiff, Zjednoczone Królestwo
- 02921433032
4,9
Doskonała
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
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W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hays Travel - Cardiff
Hello Christina
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
I always use Hays Travel for our…holidays
I always use Hays Travel for our booking holidays. Jaqui always looks at all options available and understands your needs
15 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Thankyou so much for taking the time to complete the survey and for your kind words, we will pass these comments onto Jacqui, Reagrds Helen Branch Manager
Communication on a daily basis is…
Communication on a daily basis is really good - like you haven’t been forgotten about :-) Also the agent trying to find something suitable for you and sending regular emails regarding different hotels etc
14 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Hello Alison
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff. I am delighted to hear that you received such great customer service from Nia and she was able to find you you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Perfect Holiday
Stephanie was professional and friendly as usual.
Jackie who made the initial search was so helpful as well.
Last year’s holiday was truly amazing and hopefully this year will be the same or better.
14 lutego 2026
Odpowiedź od Hays Travel - Cardiff
MrsMiliSuarez-Al-Nashy,
We appreciate you sharing your kind words regarding the assistance you received from our team members. We are happy to hear that you had an amazing holiday last year and hope you have another great one this year!
Hays Travel
Helen at the Cardiff store was…
Helen at the Cardiff store was excellent. Listened to what holiday I was hoping to arrange and was straight onto arranging it. Very attentive and provided me with exactly what I was hoping for. Very quick and smooth.
10 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Huw,
We appreciate you taking the time to share your experience. We're so glad that we could provide you with exactly what you were hoping for in a quick and smooth manner.
Hays Travel
Never had a bad experience at hays…
Never had a bad experience at hays travel, all the staff are fab at Queen St Cardiff and committed in finding the right holiday for you.
11 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Mr Redford,
We appreciate you taking the time to share your positive experience. We're so happy to hear that our team consistently provides excellent service in finding your perfect holiday.
Hays Travel
Debbie was so helpful as usual
Debbie was so helpful as usual, she's a credit to Hays Travel
11 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Glenys,
We appreciate your kind words! We are so happy to hear that our service was helpful. Thank you for taking the time to leave us a review.
Hays Travel
Odpowiedź od Hays Travel - Cardiff
Hello Barbara
We appreciate your positive feedback and are so happy that our team could be of assistance to you; thank you for the review.
Hays Travel
Queen Street Cardiff…
We went into Queen Street Cardiff branch and sat down with Peter who was so informative and helpful we ended up booking our Canada trip. He listened to what we wanted and needed and with no pressure put together exactly what we wanted.
7 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Susan,
We're happy to hear that your experience booking your Canada trip was so positive and informative. We appreciate you highlighting the attentive service you received. Thank you for your feedback.
Hays Travel
Great help from Jacquie and Stephanie.
4 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Isobel Purcell,
We appreciate your positive feedback and are so happy that our team could be of assistance to you; thank you for the review.
Hays Travel
Courteous and efficient service.
3 lutego 2026
Odpowiedź od Hays Travel - Cardiff
Hello Gareth
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from the team.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Really great service
Really great service , from help in identifying where to go then very patiently helping us with finding hotels, travel and even airport parking . Jacqui in Cardiff centre branch can’t be recommended highly enough . We are very excited about our anniversary holiday to Italy - Thank you!
31 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Hello Jo
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Hays Travel Cardiff were Amazing
We had a lovely hour on Friday morning with Hays in Cardiff. My sister and I were looking for a 4/5 days break in October for my birthday. Nia was extremely helpful, she was very patient and trawled through holidays until we found a wonderful 4 night break on Corfu. Personally I love visiting a travel agent as it's such a personal experience. We're always happy with Hayes and their welcoming staff. We have already booked our September holiday with them. They have been our choice of agent for a few years now and will continue to be in the future.
Thank you Hayes
30 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Diane,
We're happy to hear that you had a lovely experience planning your birthday break with us. It's great to know that our team provided a personal and helpful service. Thank you for your continued loyalty; we appreciate your feedback.
Hays Travel
Odpowiedź od Hays Travel - Cardiff
Lynn,
We appreciate your kind words and are so happy to know our staff was helpful and sociable!
Hays Travel
I popped in to ask some questions and…
I popped in to ask some questions and walked out with a holiday. It was really friendly service, informative and helpful. Fully recommend
29 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Sian Rees,
We are happy to hear that you had such a positive and helpful experience in our office. Thank you for recommending our services to others!
Hays Travel
Excellent as always with the personal…
Excellent as always with the personal touch ,once again thank Peter Breeze
30 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Jacqueline,
We appreciate you taking the time to share your continued positive experience with us. We're happy to hear that you value our personal touch!
Hays Travel
Great Customer service
The member of staff did everything she could to find the type of holiday we wanted and at a good price
29 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Linda Murphy,
We appreciate you taking the time to share your experience. We are so happy to hear that our staff helped you find your ideal holiday at a great price.
Hays Travel
Nothing was too much for Helen to do.
27 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Joan Coles,
We are happy to hear that everything met your expectations. Thank you for your positive feedback; we appreciate it.
Hays Travel
Very professional, helpful and efficient efficient and
Peter was very professional, helpful and efficient. He understood our requirements and made suggestions and coments which helped us to make a decision.
27 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Heather McNabb ,
We appreciate you taking the time to share your experience. We're so glad to hear that you found our service helpful and efficient in meeting your needs!
Hays Travel
Nia and Peter were very helpful and…
Nia and Peter were very helpful and professional, I’m hoping that when the holiday arrives everything goes smoothly just like the booking.
27 stycznia 2026
Odpowiedź od Hays Travel - Cardiff
Beverly,
We're happy to hear that the booking process was helpful and professional. We appreciate your feedback and hope your holiday is just as smooth!
Hays Travel
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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