Gemma at the Caerphilly branch was excellent, very patient and professional with us as we were not sure where we wanted to go. We finally booked a holiday in Praia De Rocha in Portugal. Gemma is now... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As soon as we walked in the shop, we were maid welcome by Bailey, he booked our last holiday. We told him what we were looking for, and that was that, he took over, next thing he said everything is d... Zobacz więcej
We booked our holiday with Bailey in Hays Caerphilly. We found him to be very friendly, helpful and nothing was to much trouble. Even after we booked our holiday and phoned up with query, he was onl... Zobacz więcej
Had a great experience in Hayes when looking for information on a multi stop USA advertised trip. Bailey sorted the trip for us and answered all our questions. He checked on alternative hotels and a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
UNIT 8 Castle Court shoppng centre, CF83 1NU, Caerphilly, Zjednoczone Królestwo
- 02922402573
4,9
Doskonała
627 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Hays Travel - Caerphilly
Thank you so much!
A very straightforward, friendly experience
A very straightforward, and friendly experience - as always. Ffion, our travel advisor was excellent.
10 czerwca 2026
Odpowiedź od Hays Travel - Caerphilly
We are so glad you had a straightforward and friendly experience. Thank you for your kind words!
Kind Regards
Richelle
We've used Hays travel Caerphilly many…
We've used Hays travel Caerphilly many times. All staff are super friendly and helpful. It's always a great experience booking our holidays through them.
10 czerwca 2026
Odpowiedź od Hays Travel - Caerphilly
We truly appreciate your kind words and continued loyalty. It's wonderful to know you consistently have a great experience booking with us!
Kind Regards
Hays Travel
Understood requirements
Understood requirements, enthusiastic and engaging with customer.
9 czerwca 2026
Odpowiedź od Hays Travel - Caerphilly
We are so pleased we met your needs. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Very helpful and pleasant staff who…
Very helpful and pleasant staff who took the time to find us a cruise that suited our requirements
5 czerwca 2026
Odpowiedź od Hays Travel - Caerphilly
We're so pleased our team found the perfect cruise for you. Thank you :)
Kind Regards
Hays Travel Caerphilly
So helpful as always can’t fault the…
So helpful as always can’t fault the staff they are perfect
31 maja 2026
Odpowiedź od Hays Travel - Caerphilly
We are so pleased to hear this! Thank you for your wonderful feedback.
Kind Regards
Hays Travel Caerphilly
Fantastic and knowledgeable staff
We dealt with Roseanne at your Caerphilly branch who was brilliant nothing was too much trouble and is an asset to your company.
5 czerwca 2026
Odpowiedź od Hays Travel - Caerphilly
We are so pleased our team member provided such excellent service. We appreciate your kind words!
Kind Regards
Hays Travel Caerphilly
It was refreshing to find a holiday…
It was refreshing to find a holiday that ticked all the right boxes
2 czerwca 2026
Odpowiedź od Hays Travel - Caerphilly
We are so pleased we found the perfect holiday for you!
Kind Regards
Hays Travel Caerphilly
Staff were very friendly and helpful
Staff were very friendly and helpful. Went above and beyond to make sure I understood package
29 maja 2026
Odpowiedź od Hays Travel - Caerphilly
We're so pleased our team provided such friendly and helpful service. Thank you so much!
Kind Regards
Hays Travel Caerphilly
So helpful and friendly
So helpful and friendly. Answered all our questions. Made booking a cruise so easy.
23 maja 2026
Odpowiedź od Hays Travel - Caerphilly
We are so glad we could make your cruise booking easy and answer your questions :)
Kind Regards
Hays Travel Richelle
Odpowiedź od Hays Travel - Caerphilly
Hi Lisa,
We're glad to hear you found us helpful. Thank you for your kind words!
Kind Regards
Richelle
Brilliant good costume service bailey…
Brilliant good costume service bailey is a true darling.
20 maja 2026
Odpowiedź od Hays Travel - Caerphilly
Thank you very much for your kind review miguelina always a pleasure 😊
Really friendly helpful staff
Really friendly helpful staff.
Would recommend Hays Caerphilly to everyone.
16 maja 2026
Odpowiedź od Hays Travel - Caerphilly
Thank you very much for your lovely review 😊
It was super quick and easy to book…
It was super quick and easy to book with them and super nice people
17 maja 2026
Odpowiedź od Hays Travel - Caerphilly
Lauren Robinson,
We're so glad your booking was quick and easy. Thank you for your kind words!
Kind Regards
Hays Travel Caerphilly
Welcoming, friendly staff.
Very pleasant travel advisor. Glad there exists a local shop. We were able to book an appropriate holiday cruise with Fred Olsen.
9 maja 2026
Odpowiedź od Hays Travel - Caerphilly
I'm so pleased to hear, thank you for your kind words :)
Kind Regards
Richelle
Fantastic deals
Went in to inquire , walked out with a purchase . The service was second to non, Bailey at the Caerphilly branch was professional and super helpful. I usually book all my own holidays. I’ll be booking with Bailey in future. Fantastic
17 maja 2026
Odpowiedź od Hays Travel - Caerphilly
Thank you so much for your lovely review it was a pleasure to help you and your parents find the perfect holiday 😊
Agent was very patient and helpful.
4 maja 2026
Odpowiedź od Hays Travel - Caerphilly
David,
We appreciate you sharing; we are so happy to hear our agent Rosanne was patient and helpful during your experience with us.
Kind Regards
Hays Travel Caerphilly
Booking process
When we inadvertently booked the wrong days, the manager was extremely helpful and sorted it all out for us
3 maja 2026
Odpowiedź od Hays Travel - Caerphilly
Thank you for your kind feedback on your experience with us it is greatly appreciated 😊
Hays travel Caerphilly
Absolutely awesome Bailey is amazing…
Absolutely awesome Bailey is amazing knows everything very welcoming very busy there
10 maja 2026
Odpowiedź od Hays Travel - Caerphilly
Mr Richard Phillips,
We appreciate you taking the time to share your experience with us. We're so glad to hear that you found our team member amazing! Thank you for trusting us with your booking 😊
Kind Regards
Hays Travel Caerphilly
Initially I was advised by Gemma
Initially I was advised by Gemma, who was excellent as usual. Went back to book and Bailey dealt with me. He too was excellent. The service could not be better.
5 maja 2026
Odpowiedź od Hays Travel - Caerphilly
George Venables,
Always a pleasure, We're happy to hear that you had such a positive experience. It's great to know that you found our service excellent, and we appreciate your kind words.
Kind Regards
Hays Travel Caerphilly
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.