First impression was a great smile and welcome by Ceri @ Broughton. Ceri was very knowledgeable and explained the holiday options clearly and was not pushy, the booking process was quick and ea... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Charlotte was so helpful and thorough. She was a delight to deal with and very reassuring. It was a relatively complex booking with flights to Trinidad, a connection to Tobago and a home flight from... Zobacz więcej
Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... Zobacz więcej
Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... Zobacz więcej
Informacje dotyczące firmy
- Biuro podróży
- Biuro organizujące wycieczki statkiem
- Agencja podróży
- Agencja wycieczek kulturalnych
- Kantor
- Agregator turystyczny
Napisane przez firmę
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Dane kontaktowe
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, Zjednoczone Królestwo
- 01244455791
4,9
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Emma
Emma, the manager gave us time to find and decide on the most brilliant holiday.
9 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
Thank you! I will pass this on to Emma for you, I know she will appreciate the feedback :) - Chloe
Amazing help
Amazing help, we booked our first ever family holiday/honeymoon. Was so helpfull and listened to all our demands.
27 marca 2026
Odpowiedź od Hays Travel - Broughton
Thank you for the lovely feedback, I will let Dyane know :)
Never ever have a bad experience.
Never ever have a bad experience. I always deal with Cerie. She's the best, very helpful, very Knowledgeable and extremely funny, it's always a pleasure going in to see her for advice on a future holiday or to book.
14 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
Thank you for the lovely review, I'm sure Ceri will really appreciate hearing this- Chloe
Pleasant atmosphere
Pleasant atmosphere, staff looked business like, our member of staff was very knowledgeable and provided an excellent service.
12 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
Thank you for the feedback, I will pass this onto Aleah for you :) - Chloe
We booked our honeymoon recently
We booked our honeymoon recently, staff were so friendly, took time to show us places, read reviews of places we liked & asked about our wedding too. Charlotte booked our honeymoon for us she was lovely, so friendly and also recommended places to visit while we are away in Mexico. Thank you x
5 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
Thank you for the lovely review! I will be sure to pass this onto Charlotte for you. I'm sure she will appreciate it :) - Chloe
Felt very happy when phoned
Felt very happy when phoned. Gave me all details which matched wot I wanted.
Went to shop seen Diane who spoke to me on phone. Went threw holiday details. Agreed wit I wanted so I paid.
Atmosphere very pleasant, friendly advice, documents explained, all paper work like tickets transfers,hitel all explained.
I would recommend hays travel to family and friends. Thank you for your help x
10 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
Thank you so much for the lovely feedback, I will pass this onto Dyane as I'm sure she will appreciate it. - Chloe
Excellent service nothing was to much…
Excellent service nothing was to much trouble we got just what we wanted a very happy customer
9 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
We appreciate you sharing your experience and are so happy to hear that our team met your needs. Thank you for being a happy customer - Chloe
Excellent service from Aleah
Excellent service, so much help with our booking. Always had good service with Hays Broughton. 4th year booking with them. Thank you to Aleah for having patience and helping
2 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
We appreciate your continued loyalty and are so glad that we could provide excellent support during your booking. It is always a pleasure to assist you! - Chloe
Odpowiedź od Hays Travel - Broughton
Thank you so much!
Odpowiedź od Hays Travel - Broughton
We're glad you enjoyed our excellent service and booked two holidays. Thank you for your positive feedback! - Chloe
Wonderful customer service from…
Wonderful customer service from Charlotte , excellent knowledge and so friendly and helpful- thank you !
5 kwietnia 2026
DAN WAS FANTASTIC AGAIN HE KNOWS WHAT…
DAN WAS FANTASTIC AGAIN HE KNOWS WHAT WE WANT AS ALWAYS WELL DONE DAN
4 kwietnia 2026
Chloe was brilliant very professional
Chloe was brilliant very professional, knowledgeable & really patient. We enjoyed the whole experience well done.
3 kwietnia 2026
Phoned ahead to save time.
Because time was limited, I had phoned ahead giving details of what my Sister-in-law and I needed from our Cruise. I thought that would help both your assistant and ourselves. Sadly, nothing was on the system, so everything started from scratch. So this caused us to sit having coffee while assistant scrolled.
I have used Hays travel before, and found them very attentive. I was disappointed this time
2 kwietnia 2026
Odpowiedź od Hays Travel - Broughton
We appreciate you taking the time to share your experience. We're sorry to hear the information you provided beforehand wasn't available and that this caused a delay. Thank you so much for booking with us in Broughton - we realIy do value your custom. I would love the opportunity to discuss your experience further, if you can give me a call back at your earliest convenience I would really appreciate it, Emma - Store Manager
Kind regards
Hays Travel Hastings
It was the morning of the first of…
It was the morning of the first of April that we ventured out to book a special holiday to celebrate our 40th wedding anniversary. I must admit as a couple of pensioners we were not too bothered that it was April fools day butwe did manage a nervous laugh about it.
We were the first customers of the day and we were greeted with a cheery good morning and a pleasant smile.
That put us at ease and Charlotte quickly took up the mantle of sorting us out.She quickly established what we were looking for and set about finding something that would suit, She looked as if she really enjoyed the challenge of matching our requirements .
She was efficient and effective as well as appearing very happy with her job looking as if it was giving her great pleasure satifying her customers needs,
It was a great pleasure for us being looked after by this very professional and pleasant young lady obviously a great asset to Hays Travel. As Charlotte was busying herself on her computer screen I was very impressed by the staff
who all looked the part in their uniforms
the store too was very clean and tidy making for an all round pleasant experience for my wife and myself , I cannot praise Charlotte enough for her
empathy with two old folks and the whole transaction was carried out with
a smooth professionalism.If our special holiday is as good as Hays we are in for a great holiday,of course with such a happy customer have no doubt we will be back and will be passing our experience on to friends and family, we would really appreciate if you could let Charlotte know how much we appreciated her care and attention.
Best regards
Roger and Doreen Wilds
2 kwietnia 2026
Very friendly, helpful staff
We were warmly greeted, asked if they could help, asked us to take a seat then offered us a drink, we were regularly checked on and when someone became available we were helped to book our cruise
2 kwietnia 2026
Doświadczenie Trustpilot
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