Hawes & Co Recenzje 

600
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Hawes did a great job of managing my rented house for over 2 years. They also found some top tenants for the duration. Staff - special mention to Reece my property manager - were excellent in commun... Zobacz więcej

Oceniono na 1 z 5

Don't make the mistake of signing up for property alerts with these cowboys. After briefly receiving rental alerts from the Raynes Park branch last year I've tried dozens of times to be removed from t... Zobacz więcej

Oceniono na 5 z 5

WIMBLEDON VILLAGE. Stephen & Malcolm are so professional. They always kept us up to date. They went above & beyond obtaining so much information to help me. As an executor of my Mother's Estate, they... Zobacz więcej

Oceniono na 5 z 5

Recently sold our property with Hawes & Co Wimbledon. We had an assistant sales manager Paul Mannell who made the whole process smooth and easy. Paul's communication and response time throughout every... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Agencja nieruchomości
  2. Biuro nieruchomości

Napisane przez firmę

Hawes & Co Founded in 1885 with four closely linked offices in Wimbledon Broadway, Wimbledon Village, Surbiton and Raynes Park. We cover this area with extensive marketing and local knowledge to offer expert estate agency and lettings services. The current directors have all been in the partnership for over 30 years and are all involved in the day to day running of the business dealing with clients in the front office.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

600 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(600)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
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Oceniono na 1 z 5

The singlemost worst company that has…

The singlemost worst company that has ever existed in the world. After 2 months I notice the property was full of mould even my clothes and shoes were getting mouldy, they BROKE THE LAW by not responding to mould issues within 14 days, I went to the branch twice and was ignored and even ushered out of the door. They let other properties in the building to people who stunk the place out with drugs and stole my parcels and I caught them red handed they did not want to listen to any complaints and I was even talked down to my a member of staff when I left. After nearly a month of being ignored by them and with the bullying from residents escalating they were banging on my door and laughing, I was left with no choice but to leave, I have bought all new things like sofa bed, microwave, hoover etc now they say I OWE THEM RENT haha and and are charging me STORAGE because all my belongings are still there,they have ZERO EMPATHY, the sistuation is ENTIRELY THEIR FAULT FOR IGNORING ME. I AM TAKING THEM TO COURT

3 października 2024
Opinia niezależna
Logo Hawes & Co

Odpowiedź od Hawes & Co

Whilst we appreciate your comments and we are sorry you have felt the need to leave this review, unfortunately due to the contractual management arrangements with the landlord these issues were out of our hands and should be directed towards the landlords own contractors. We wish you all the best with your onward move.

Oceniono na 5 z 5

We bought a property where the seller…

We bought a property where the seller was represented by Hawes & Co. We had an excellent experience - the entire process was smoothly managed by the team (Paul Mannell, John Gordon). It was a chain-transaction that required co-ordination of different parties as well as deadline management.
Friendly, polite, informative and accessible. Definitely recommend.

7 października 2024
Opinia niezależna
Oceniono na 5 z 5

Bought a property where the seller was represented by Hawes & Co

We bought a property where the seller was represented by Hawes & Co. We had a fantastic experience working with Chloe Parchment, who consistently went above and beyond getting answers to our questions from the seller, arrange property visits, solve any issues as quickly as possible, and handle the entire process with professionalism.

2 września 2024
Opinia niezależna
Oceniono na 5 z 5

We called out three Agents to value our…

We called out three Agents to value our family home for probate, from the outset Richard stood out from the two other Agents with his knowledge and willingness to advise us on the process, over the 3 months he called monthly to check on probate and update on the market, never once did he push us or act “salesy”. When we were ready to market Hawes and Co was the obvious choice, after an open house we sat down with Richard who went through all the offers with us and who was most secure in his opinion, we had regular updates of the sales process all the way to exchange . I would gladly recommend Richard and his team to anybody looking to sell and need advice or hand holding

1 maja 2024
Opinia niezależna
Oceniono na 3 z 5

Not transparent if not worse

2 experiences over 12 years, nothing has changed...

We bought our house via Hawes & co Wimbledon 12 years ago. Visited the house on the week it was on put on the market. We made an offer during the visit. Agent told us there were 3 more offer and to come back to them with our highest offer the next week (supposedly to be fair to everybody). The next week we put our offer in by adding an extra 20k to the asking price in a supposed "sealed bid" process... except we were then told that if we were to add an extra 10k then it would be ours! We probably should have backed away but we simply stuck to our offer and we ended up winning the bid. The estate agent told us " the seller really liked you". Yeah right!
Now, to their credit, the process from that point on to completion was very cordial, helpful professional.

We have contacted the estate agent recently to try to visit a property as an investment but we were told visits were difficult to arrange etc. Never contacted again and the property is now sold. Inside job I presume!? I am not sure the seller got the money they deserved.

Estate Agents should be regulated!

31 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

Do not work with Emil Torrens

Do not work with Emil Torrens, he is not responsive at all and dragged the whole process. This was one of the most stressful experiences I had with an agent.
I do not recommend working at him at all, however, other employees in Hawes&Co seem to be nice and helpful.

30 sierpnia 2024
Opinia niezależna
Logo Hawes & Co

Odpowiedź od Hawes & Co

You engaged with Emil on ‘change of sharer’ basis, whereby a tenant in a managed property would be moving out and swapping over with you. When you first engaged with Emil yourself, the landlord and outgoing tenant had already agreed this and approached Hawes & Co with this information/ request, on the 24th July, providing Emil with a proposed move date of 12th August (12 working days).

Initially, as part of internal process, Emil must first advise the landlord of the cost and any risk associated with this process, as well as advising landlord and you as the prospective tenant, that there is a process that needs to be followed in which the speed of the process is heavily dependent on a number of items / variables. Emil advised that the tenant would need to be referenced, amongst another number of items that need to be completed prior to move in, by way of industry process and legislative compliance. The landlord did not agree to the charge for this service straight away, which delayed part of the process. There was also a severe delay on reference completion, as the information found during the referencing process, did not reflect the information that was initially provided by Defne and presented to the landlord before starting the process. Another key part of the process is checking the applicants right to rent in the UK, this check (by law) needs to be carried out in person, and although you had planned to start the tenancy on the 12th August, then advised during the process that you were out of the Country, and would not be able to visit our offices to conduct these checks until the 14th August – two days after the proposed move date. This further delayed the process and potential move date, as no further action could be taken on the file until your Right to Rent in the UK was confirmed.

Whilst we endeavour to work as efficiently as possible on all files, Emil reiterated a number of times that there is a process, and the speed of this process is dependent on many variables that are out of Emil’s and Hawes & Co’s control. Emil advised you and the landlord that due to this; a move date with such a short lead time will likely not be possible, and this was reiterated at various different stages during the process.

Whilst you were initial very frustrated by this news, later during the process, you then called our offices and apologised to Emil for your initial reaction to this news, and explained that you understood.

Following move in, you have left his review – which we find not to be representative of the what took place and unfortunately have to refute the idea that Emil did not perform this service to the best of his ability, and acted as he should based on industry process and legislative requirements related to a tenant change over on an active tenancy.

Oceniono na 5 z 5

Just sold our property with Hawes & Co

We just sold our first property with Hawes & Co in Surbiton and they have been fantastic. A big thank you to the whole team, especially Liana who was always keeping us up to date and extremely helpful and professional. Also, have to mention Chloe, Richard and George who have been so kind and helpful every time I have spoken to them. It’s a stressful process but they made it much more pleasant.

19 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

We had the most horrendous experience. Be aware of this agency.

Unlike many others who have posted here, we had the most horrific experience with Hawes and Co. We rented a house through this agency, and have had nothing but issues with the flat as well as some of the most atrocious customer service from Katie and Tracy.

Both of these people repeatedly and shamelessly lied to us, throughout the application process and tenancy itself. In every interaction we felt fobbed off, as we struggled to get both the agency and the landlord to abide by the terms in our tenancy agreement.

We found Katie to be particularly difficult, where she refused or was not capable of listening and responding in a sensible or coherent manner.

To those people who are currently renting with this agency, good luck to you. I hope you have a better experience than we did. If you are considering renting with them, honestly, walk on by and go somewhere else. Katie and Tracy will tell you what you want to hear, but never show any interest after that.

20 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible company who rip people off and don’t care about their legal duties

I recently had a terrible experience with Hawes & Co in Wimbledon Village.
I was dealing with Janine in the Lettings team and everything was going great until she left. I was supposed to move in to a property however Hawes & Co never sent me the tenancy agreement to sign and still hadn’t sent it a month and a half later! They kept telling me they would send it and made up various excuses about the landlord not having an email address etc but I never received it and in the end I couldn’t wait any longer as me and my child needed to move out of our current home so I asked them to return my deposit and they refused (even though this was their fault and they’d never sent me the tenancy)!
I’ve tried raising a formal complaint as them keeping my deposit is in breach of the Tenancy Fees Act but I’ve had no response and everyone I’ve tried to reach out to is ignoring my calls and messages.

18 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

I would have no hesitation in recommending Marcus Short at Hawes&Co

I would have no hesitation in recommending Marcus Short at Hawes&Co to sell a property in Wimbledon. Marcus’ handling of the sale of my house was outstanding: from proposing an appropriate but not unrealistically high asking price, to the measured and professional way he handled the negotiations and the subsequent conveyancing process, to his wise and pragmatic advice throughout. He also found me a fantastic property to buy locally. What sets Marcus apart from other estate agents is that he is conscientious but not pushy and his advice is always meaningful. This is in contrast to some other estate agents, whose behaviour was so pushy trying to get a joint agency that it verged on harassment.
Thank you Marcus, I really appreciate all of your help and advice getting my sale and purchase over the line!

24 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

Liana was fantastic

Liana was fantastic - any issues we had with the solicitors she helped to sort them! So efficient - we would definitely be happy to use them again in the future :)

11 czerwca 2024
Opinia niezależna
Oceniono na 5 z 5

We worked with Paul in Wimbledon to…

We worked with Paul in Wimbledon to sell our one-bed flat in Wimbledon and he was incredibly professional, knowledgeable, responsive, transparent and trustworthy.

From start to finish Paul managed our expectations at every stage and made each next step clear. It seemed he was in control of the journey with solicitors for the most part, which is a tough feat! and was pushing and chasing for us when it got to the final weeks of exchange.

Couldn't recommend Paul and Hawes & Co enough for the hard work put into the sale of our property. Very happy sellers.

31 maja 2024
Opinia niezależna
Oceniono na 5 z 5

John Cooper has provided such…

John Cooper has provided such professional service; paid careful attention to the criteria set and politely kept us up to date of appropriate new entries to the market. On viewings he was punctual, well informed and open - unlike many other agents. A delight to work with.

6 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Great experience

Had a great experience searching for and buying a property with Hawes & Co. In particular Farah has shown me round multiple properties and been with me every step of the way through purchase. Farah has stayed calm throughout and always quick to respond, and has been incredibly accommodating with some very last minute viewings. She has made the entire process enjoyable and straightforward.

5 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Efficient and professional

We contacted Hawes and Co in Surbiton as I was selling my late father’s house. Our agent Liana had been very helpful and friendly from start to finish. It was a pleasure working with her because she was efficient and professional and made the whole process smooth. She responded immediately to all our requests and kept us well informed as things progressed. We had been very satisfied with her and the services of Hawes and Co and can highly recommend them.

24 marca 2024
Opinia niezależna

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