Hatton Jewels Recenzje 

34
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

I brought in my late mother’s engagement ring to be valued—a bespoke, custom-made piece from 1962—only to have it called "mass-produced." My mother recently passed away, and to have a deeply se... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Due to a tube strike my wife and I had a few extra hours in London. On a whim we contacted Hatton Jewels about a piece of jewellery. At very short notice Gemma arranged an appointment and we ended up... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Previously visited to enquire about selling a necklace. Whilst i didn’t on that occasion go through with the sale, i joined the mailing list for « pre-loved » items When I saw the piece i then bough... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Although we didn't end up buying a piece of jewellery from Hatton Jewels, the service we received from Gemma was superb. She took the time to ask about what we wanted (or as it turns out what we thoug... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Skup biżuterii
  2. Jubiler
  3. Rzeczoznawca jubilerski
  4. Projektant biżuterii
  5. Producent biżuterii

Napisane przez firmę

At Hatton Jewels, we sell, purchase and create fine jewellery using our unmatched specialist expertise providing a personal and friendly service throughout every jewellery journey. From antique family heirlooms to modern diamond engagement rings, we are specialists in all jewellery. From our jewellery experts, skilled designers and excellent craftsmen to our talented marketing and customer care, Hatton Jewels has over 100 years of combined experience. As members of the institute of registered valuers and academy of experts, in house gemmologists & GIA trained Diamond graders. We pride ourselves on our expertise. We are a 'Member Of The Academy Of Experts' (MAE), meaning Hatton Jewels is one of the very few jewellers within the UK to offer legal expert opinion and testimony service. Our mission is to craft lasting memories and deliver unforgettable experiences for our clients, whether through re-homing cherished treasures or helping them find the perfect piece to cherish forever. We strive to buy, sell and create fine jewellery using our unmatched specialist expertise providing a personal and friendly service throughout every jewellery journey. We have been shortlisted for the second year in a row, for the UK Jewellery Awards 2025 in the ‘Best Retail Team of the Year’ category!


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

34 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(34)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 14

Napisz recenzję
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Oceniono na 5 z 5

A lovely little office/shop tucked away…

A lovely little office/shop tucked away in mews behind Hatton Gdns. It was easy to make an appointment to view some Cartier earrings I had seen online. Gemma was very helpful and knowledgeable and the whole shopping experience was very calm and pleasant.

10 marca 2025
Opinia niezależna
Logo Hatton Jewels

Odpowiedź od Hatton Jewels

Thank you for your kind words! We're happy to hear that you enjoyed your visit. It was a pleasure assisting you, and we're glad you found our appointment process easy and our service helpful. We hope you love your Cartier earrings!

Oceniono na 5 z 5

Very helpful and patient whilst I tried…

Very helpful and patient whilst I tried on and decided which diamond studs to have.
Very knowledgable and love my diamonds - thank you

17 lutego 2025
Opinia niezależna
Logo Hatton Jewels

Odpowiedź od Hatton Jewels

Thank you for your kind words! We're delighted to hear that you had a great experience choosing your diamond studs. It was our pleasure to assist you, and we're thrilled that you love your diamonds. Enjoy wearing them, and we hope to see you again in the future!

Oceniono na 5 z 5

Wonderful Jewellers!

Just bought these gorgeous drop earrings from Hatton Jewels and couldn't be happier! They're exactly what I was looking for - super sparkly and really well-made. The quality is fantastic, and they arrived quickly in a nice little box.

Customer service was super helpful when I had a quick sizing question. Definitely recommend these if you're looking for some elegant earrings that make a statement!

24 października 2024
Opinia niezależna
Logo Hatton Jewels

Odpowiedź od Hatton Jewels

Thank you for sharing your experience! We’re delighted to hear that you love your new earrings. It’s wonderful to know that the sparkle and quality met your expectations and that our team could assist with your questions along the way.

Oceniono na 5 z 5

Exceptional engagement ring

I recently purchased a diamond engagement ring from Hatton Jewels for my fiancée, and the experience was very straightforward. I wasn't entirely sure what I was looking for at first, but the staff were patient and helpful, guiding me through the options without being pushy. They took the time to explain the different diamonds and settings, which helped me make an informed decision.

The ring itself turned out beautifully—simple and elegant, just what I was hoping for. My fiancée absolutely loves it, which is the most important thing. The quality of the diamond and the craftsmanship of the ring are both impressive, and I felt the price was fair for what I got.

Overall, I had a positive experience with Hatton Jewels. It was a big purchase for me, and I'm glad I chose them. If you're looking for a well-made, high-quality engagement ring with good customer service, I'd recommend giving them a look.

6 lipca 2024
Opinia niezależna
Logo Hatton Jewels

Odpowiedź od Hatton Jewels

Thank you so much for your thoughtful review! We're delighted to hear that you had a positive experience with us and that the ring turned out just as you hoped. It means a lot to know that your fiancée loves the ring and that our team could help guide you through such an important purchase. Your recommendation is greatly appreciated, and we’re honoured to have been a part of this special moment in your life. Wishing you both all the best!

Oceniono na 5 z 5

stunning diamond earrings and great service

Purchased a pair of diamond earrings, they're absolutely stunning and I wear them everyday. Amazing service from Rachel and Gemma with helpful advice on design. Would definitely recommend.

4 sierpnia 2024
Opinia niezależna
Logo Hatton Jewels

Odpowiedź od Hatton Jewels

Thank you for your kind words! We’re thrilled to hear that you love your Diamond earrings and that they’ve become a part of your everyday look. We appreciate your recommendation and look forward to helping you with any future needs. We hope you enjoy your earrings!

Oceniono na 1 z 5

STAY AWAY FROM HATTON JEWELS !.

I AM ABSOLUTELY SHOCKED BY THE APPALLING SERVICES RECEIVED OVER THE PHONE FROM THAT WOMEN , THAT AS ZERO COMMUNICATIONS SKILLS
NOT EVEN ACKNOWLEDGING THE COSTUMERS WITH THE BASIC COURTESY WHEN ANSWERING THE TELEPHONE , SAYING , GOOD MORNING !. TO COSTUMERS .
BUT INSTED SAYING ( HOW CAN I HELP , HOW CAN I HELP ?) ALSO SHE WAS VERY CONDESCENDING AND PATRONISING . JUST AN AWFUL PERSON TO DEAL WITH . JUST UNACCEPTABLE BEHAVIOUR .SHE CERTAINLY NEED TO GO ON A LIFETIME TRAINING COURSES IN COSTUMERS SERVICES , BEFORE ANSWERING ANY TELEPHONE CALLS .🤦🏻‍♀️🤯😱👎
OMG! I CAN'T BELIEVE THE TOTALY MANIPULATION AND DELUSIONAL RESPONSES . WHO ARE YOU KIDDING ??!!!....

7 sierpnia 2024
Opinia niezależna
Logo Hatton Jewels

Odpowiedź od Hatton Jewels

Thank you for your feedback. We are disappointed you feel our communication style came across as anything less than courteous. Our team is trained to use a polite and professional greeting suitable for our global customer base in different time-zones, which sometimes does not include time-specific phrases like "good morning."

Regarding your item, we tried to explain that an item over 39 years old and worn does not qualify as ‘Mint Condition.’ We’re sorry if this was not the answer you were hoping for, but our goal is to be transparent and fair in our evaluations.

We did everything we could to help you, and your review disappoints us. We are a professional independent company and we endeavour to do the best for our customers when helping with their enquiries. However, your feedback is valuable, we will use it to improve our service and wish you the best with the sale of your ring.

Oceniono na 5 z 5

Highly recommend

Rachel at Hatton Jewels did an estimate for some jewellery I wanted to sell. She was able to see me quickly and was highly professional and efficient in her approach. She quoted a fair price and when we proceeded to sale, the sale process was quick and efficient. I highly recommend!

17 marca 2023
Opinia niezależna
Oceniono na 1 z 5

One of the most worst experiences

I cried leaving the place! We travelled an hour to Hatton jewels to pick our wedding bands! Organised a full day out! So we could make it special! The blonde lady that greeted us was nothing but rude, uninviting and made us feel stupid! I still think what did we do to deserve this treatment and it’s weeks ago! She did not want to serve us and was so sharp in her tone and manner! I was so upset we had to come back the following morning and found a professional fantastic Jewellers on Hatton gardens and had the most opposite experience! And thankfully even though it didn’t go to plan Friday evening! Our Saturday morning was made to feel special not thanks to the behaviour of Hatton jewels! Maybe they pick there clientel! But I will be sure to let me engaged friends to stay away and inform them of this terrible experience!

23 czerwca 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent - I have recommended to everyone!

I have been to quite a few jewellers in the past but once I found Hatton Jewels I will never have to look again! The best thing is their honest approach - all the advise I was given ensured I made an informed decision. If you need jewellery look no further!

18 września 2015
Opinia niezależna
Oceniono na 5 z 5

Great experience online and in the showroom

Me and my husband were looking for the perfect eternity ring, after browsing the internet for a while I came across the Hatton Jewels website. I found a ring that was perfect (and the right price!) and phoned to make an appointment, the helpful lady on the phone gave me some more information and managed to find an appointment time that suited me.
The appointment room was very private and made the experience very special, and they were able to hand make a ring to fit me within a few weeks.
Highly recommended!

22 lipca 2014
Opinia niezależna
Oceniono na 5 z 5

Fantastic honest reliable and fair priced service

I bought my engagement ring and wedding band from Hatton Jewels and I could not be happier. The staff were approachable, friendly and knowledgeable. They also saved me so much money compared to shop prices and the turn around of my rings was only 2 weeks. I will definitely be using them again.

15 maja 2014
Opinia niezależna

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