Hatfields Recenzje 175

The staff is very friendly and great service especially Charlotte she went out of her way for us and a very polite young lady alway got a smile on her face x

Hatfields Jaguar Hull have now had my jaguar I pace nearly 4 weeks and still I’m no nearer getting it back. Each time I’ve had to ring them for an update after they said they would keep me updated. I rung today to be told that an engineers video call had been made and a decision will be made in 48 hours. This leaves me with a large diesel car which I’ve had for nearly 4 weeks, costing me a lot more money and still I have no idea when my car will be returned. I echo what others have said in that know one answers the phone. I’ve written to the head office explaining my anger and frustration. The saga continues 😡

Disaster. Warranty? What warranty, takes forever to get basic things fixed. RRS has been in for around 8 weeks now for a couple basic things. They don’t answer the phone unless you pretend you’re buying a new car, only one person can ever update you if you play the game of phone roulette, they say its a 3rd party warranty despite LR themselves pushing it branded. All staff are agency or inexperienced/new. It cannot be this hard to show some level of customer experience for a UK brand which should be looking after its customers. Dreadful…. they can keep the car, I’ll sell this evoque which we’ve had for weeks - and buy another brand! Steer clear.

Bought a used approved Discovery Sport from Hatfields Land Rover in September 2024. Bad experience trying to sort out multiple snags - wrong mats, scratched wing mirror, missing clips. Service levels here are awful in my experience. I would not buy from them again. They are giving the brand a bad name.

Tried contacting the Liverpool branch service department several times now about my engine light coming on my Jaguar Epace. Nobody calls back. It seems impossible to get your car booked in to be checked. Terrible customer service for a premium brand.

I purchased a used Range Rover Evoque from Hatfields in Liverpool. It has been in a local Land Rover dealership for 'work' and 'repairs' 80% of the total time of ownership to date - (9 months). I contacted Head Office to raise a complaint due to dissapointment with the car and the brand. Radio silence from this dealership.

Terrible aftercare, many issues with this dealership. Avoid.

Absolutely shocking customer service. I bought a brand new F pace in July 2024 from the Wakefield branch. A routine oil check showed very little oil on the dipstick. Wakefield has now closed so I tried to call the Hull branch to book my car in for some investigation work and despite trying 5/6 times a day on the phone, emails to the manager and a few contact us enquiry forms i have not been replied to.

Update: The manager replied within minutes of my review going live on Trustpilot but has still failed to respond to my email sent direct to him on Tuesday! Still no phone call from the dealership. I will take my business to another branch!

Avoid. Multiple issues with vehicle. Hatfields offered no assistance (Jaguar stepped in). Hatfields responded to my Trust pilot review- asked me to contact their Head office so they could deal with the issues promptly. 8 days later and a further chase up from my side- No response from Hatfields at all.

Appalling customer service from Hatfields Shrewsbury.

Rang up to book a test drive of a plug in hybrid car. The person on the phone arranged a specific time and day to test. Turned up, left standing around the showroom like a lemon for 20 minutes. Eventually sat down with a salesmen who made me feel like I was ruining his day.

Then I was told no plug in hybrids available to test.

He started to generate quotes anyway which were significantly more expensive that online research. When I showed him quotes from other dealers online, he claimed what I had wasnt a genuine JLR dealer. It was - only the largest in the UK - Grange.

He offered to show us a car outside, which was pretty comical as he couldn't find the keys. He bough a BUCKET, yes a BUCKET of keys with him and just tried the door handles.

In the end ordered a car from Jardine Milton Keynes who were incredible from start to finish and organised a brilliant deal.

Post purchase I rang Hatfields Shrewsbury to arrange small bit of warranty work on the car and was told as we didn't buy from them they will not do any warranty work.

Congratulations - you have lost me as a customer for everything.

I will drive to Jardine in Wolverhampton from now on.

Purchased a jaguar from Wakefield dealership. Numerous issues and only have had it six months. No response, assistance or accountability from Hatfield’s.

The sales department is just utter rubbish.
Promise to call and never do.

Hatfield Land Rover HULL My daughter booked in a few weeks ago for a diagnostic on her car and was told they would have a courtesy car for her for 2 days now on the morning of her taking her car in they have told her there is no car for her and they don’t do them no more for diagnostics even though they know she has 4 kids to take to 2 different schools and told her she will have to make her own arrangements given her no time to do so I have bought 3 cars myself off Hatfields and I am changing my latest car when we get back of holiday but I’m afraid the service team are letting the sales team down since Andy the manager has gone the level of service is now non existent, the service team never ring you back when you leave a message and you have to leave a message because 90% of the time they don’t answer the phone, I will be buying another Land Rover but will definitely not be using Hatfields Hull they are now in my opinion worse than a back street garage if I where Land Rover I would be definitely looking at taking their franchise off them. So the Range Rover Sport I had my eye on will now not be bought off them or any of their other branches and will now be using another main dealership that is not connected to them I am just surprised at how quickly this place has deteriorated

If you are looking to receive good service with excellent customer care.
DO NOT BOOK YOUR CAR INTO HATFEILDS IN LIVERPOOL.
My car had a recall fault and was all booked in for diagnostics on 31/10/24. This had been arranged and planned for several weeks. I was informed two days before, that my car would not be seen on the 31/10/24. The next available booking for my car would be March 2025. I asked to speak with the Service Manager He informed me that they were busy and could not guarantee that my car would not be off the road for one to two weeks. He stated he only had twenty-six hire car vehicles and non were available.
I explained how disappointed I was and that it was not acceptable to be informed two days before. My car was booked and confirmed weeks in advance.

I sent an email to both the Service and General Manager. I have been met with a wall of silence. I have not received any emails to clarify my concerns and asked for advice on how to resolve the situation. Both Managers did not have the common decency to acknowledge my email.
This situation could have been resolved easily. Ignoring customers concerns only becomes more negative, frustrating and creates a situation that should not be an issue. Not providing customer care only leads to the problem being escalated. This is only common sense something which your managers do not practice. Not responding to customers confirms that your company do not want to be accountable.
I have given a one star as the reception staff were pleasant, professional, and helpful. Shame the management let the rest of the team down.
Do your job, take responsibility, and reply to customers enquiries.

Extremely disappointed customer Mrs C.

We travelled 4 hours to Jaguar Liverpool dealership expecting to collect approved / used car after numerous calls, emails and a video of the car being sent to us. Upon arrival, however we were shocked to learn about an undisclosed damage to the car’s bonnet, which was not part of the typical ‘wear and tear’ of a vehicle.

We feel that our time and money were completely wasted by this dealership and the new sales person that we dealt with. The whole process has felt disingenuous with lack of honesty.

iF A COMPANY DESERVES TO LOSE ITS FRANCHISE FOR BRINING A BRAND INTO DISREPUTE, HATFIELDS JAGUAR LIVERPOOL IS IT. FAILED TO FOLLOW ANY INSTRUCTIONS IN RESPECT OF THE JAGUAR XF 'S' I PLACED WITH THEM. THEY HAD FREE REIN TO DO EVERYTHING THAT NEEDED DOING, THEY JUST IGNORED THINGS. WHEN IT LEFT THE DEALERSHIP IT RAINED AND BOTH WIPERS FLEW OFF DAMAGING THE SCREEN. WHEN I CONTACTED THEM, I WAS TOLD BY THE SERVICE DIRECTOR 'WELL SUE US THEN' IT JUST WENT FROM BAD TO WORSE. I AM ASHAMED THAT THE NAME JAGUAR IS LINKED WITH THEM. DO NOT EXPECT ANY RESOLUTION EITHER, ALL I EVER RECEIVED WAS RUDE AND INSULTING EMAILS. HOW STRANGE THEY LIKE TO OFFER A REPLY ON THIS FORUM, BUT THEY DO NOT MEAN IT, IT IS JUST TO TRY AND COVER THEIR INCOMPETENCE AND MAKE THEMSELVES LOOK LIKE THEY CARE. I SUGGEST YOU DO NOT CARE WHEN A CUSTOMER WHO YOU HAVE CAUSED A PROBLEM TO, REPORTS IT BACK TO YOU AND YOU STATE 'WELL SUE US THEN'!

From our initial enquiry call to subsequent purchase and collection, the entire process with Hatfields Jaguar Hull was superb. Carl, our sales point of contact, guided us through the process with his expert knowledge and professional manner. At no time were we hurried or pressured into making a decision; he ensured all aspects of the transaction were conducted as we specified. Indeed, this approach was mirrored by all dealership staf with whom we contacted. A genuinely first class experience, and highly recommended.

These really are snake skin salesmen. If you trust any of the staff then it’s your own fault when things go wrong.

Be warned you will find only salesmen without any ethics here at any of the branches.

Had an email, stating that they cannot find my details, but entirely avoiding comments.

Business like these should be missing from the UK landscape.

Update 24/october/24

Hatfields are not FCA approved for anything more than insurance products. They are not in the FCA compensation scheme either.

Think about things when buying anything from companies unfortunately still exist in 2024

Where do I begin... Purchased a Velar 300D SE back in December 2019 (6 months old) for a significant sum of money. It had 8000 miles on the clock. It's now October 2024 and has now run to 43000 miles.

1) Car failed FIRST MOT, not once but TWICE (brake discs and pads, which were independently inspected and found to be OK) and front axle ball joint. The car had only done approximately 12,000 miles in total at this point. Rectification cost = £900!

2) Less than a year later one of the door handle trims came off! (a simple plastic trim which would cost in the region of £150 to replace)

3) in 2022 the battery was deemed to be damaged so had a new one fitted. Cot = £350!

4) In 2023 a front wheel bearing failed. Replaced at a cost of £800

5) This year the dashboard lit up like a Christmas tree with most features deactivated, only comfort mode available, and the dreaded engine management light came on. Coincidentally, the 'low battery' warning started to appear too! In June, tried to book into Hatfield's for a diagnostics test (cost = £450) but earliest could get a slot was August. Diagnostic test results said a new speed senso was needed (another £350) and there were problems with...wait for it...the DPF and EGR but I needed to have the injectors put through a diagnostic test at a third party (another £750). Injectors came back OK (thank goodness!) but a new DLF and EGR were needed at a further cost of £3,600 (after a couple of tries I did manage to get a 20% contribution, other wise it would have cost £4,300!). Oh, and I was charged £25 for use of a courtesy car for the four weeks mine was in Pickering!

All good now eh? WRONG! Went to collect the car. Service personnel went to get it for me and the engine was running when I got in. Went to Malton to collect something but on returning to the car the 'low battery' warning light magically appeared yet again. Immediately phoned the garage where the personnel informed me that they noticed the warning light was on! Car was collected and advised on needing and new battery (another £300). Car ran OK for a week or so but no reversing camera now and then yet again the dreaded low battery light appeared so back to the garage it went. So here we are today...now advised that a full inspection of all the electrical circuits is required which is a five hour job but at a discounted labour rate so only another £950 required but enough is enough. Have asked for the return of my vehicle at the earliest.

I did raise these issues with the General Manager at Hatfield's about these significant repair costs (TOTAL COST OVER £8000) only to be told we should have taken out an extended warranty and there is only so much goodwill they can exercise.

It's such a shame that these cars simply aren't reliable but are a great drive.

I won't be purchasing another and would warn anyone considering doing so to be aware of these generic and potentially significant costly problems and take out an extended warranty for at a cost of £££££££.

One last point, these DPFs are a known problem on certain vehicles (mine included). I managed to get someone to admit they are not up to scratch but again that I should have taken out additional warranties. There will be a claim heading to JLR

Another dissatisfied customer. Car in for service and mot. Rang every day to find out if it’s ready. No one ever rings back. Told on Tuesday well it looks ready. On Wednesday told your customer service advisor is now on holiday until the end of oct so we don’t know if it’s ready or not.
At that point, probably because I was very annoyed, someone took charge and went to look at our file. Car has been in nearly a week at this point. Turns out it needs a new expensive part but no one has told us so it wasn’t ordered. MOT not done. Had to order our part and get the car back before we’ll return to get the part fitted in a couple of weeks. Presumably if I hadn’t kept ringing the car would’ve been there for another 2 weeks until the customer service woman back from holiday.
Seriously Hatfield. You have so many negative reviews. Why don’t you do something to improve the customer experience? People coming for servicing who might be looking for a new car won’t come to you. We wouldn’t.