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Hate My Phone Recenzje 

136
•
Wynik TrustScore: 4 na 5

3,8

Zakład utylizacji odpadów
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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I purchased a voucher from Woucher for this phone from I hate my phone, knowing it was second hand and was a fair asking price,I bought it, paying delivery (extra) for next day delivery at a set time... Zobacz więcej

Oceniono na 5 z 5

I had placed an order for the LG G6 phone on 24/06/026 and the phone was delivered on the 25/0626, I was expecting slight scratches and normal wear and tear, I was surprised at the condition of this p... Zobacz więcej

Oceniono na 5 z 5

I had an issue. It really wasn’t an issue created by hatemyphone it was misleading information by Wowcher. I reached out and spoke to the amazing Freya! Although I was very frustrated, Freya remained... Zobacz więcej

Oceniono na 5 z 5

I was in search of a decent, but reliable handset for business use which could handle the influx of e- mails, social media streams and data management. Whilst making few enquiries, I came across these... Zobacz więcej

Informacje dotyczące firmy

  1. Zakład utylizacji odpadów
  2. Recykling i odblokowywanie telefonów komórkowych
  3. Naprawa telefonów komórkowych
  4. Usługi techniczne

Informacje przekazane przez różne źródła zewnętrzne

At Hate My Phone, we offer a secure and fast way to trade in your old phones in an environmentally friendly way. Enquire now to find out more info.

Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

136 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 7% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(136)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 72

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 1 z 5

I purchased a Galaxy A 15 in June

I purchased a Galaxy A 15 in June, and it is by far the WORST phone I've ever used. I absolutely hate everything about it. My daughter has the same phone, and she hates hers as well. When answering a call, there is a delay from when you tap answer, and the time when the caller can actually hear you. It's about a 5 second delay, so oftentimes, the caller hangs up thinking you can't hear them, or are not there. That's for starters, but I hate everything about this phone.

20 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

Should be called "HATE CUSTOMER…

Should be called "HATE CUSTOMER SERVICES" not Hate my Phone. Absolutely terrible and criminal company. I bought a phone on eBay and they told me it had been sent. What they actually did was print off a postage label so it showed on the system as sent. They gave me a Royal Mail Tracked 48 tracking number which RM have confirmed has NEVER entered their system. Now that they have FINALLY refunded me, the identical phone with the IDENTICAL item number gets relisted again on eBay. Draw your own conclusions but I would advise STAY AWAY!!!

28 czerwca 2024
Opinia niezależna
Logo Hate My Phone

Odpowiedź od Hate My Phone

Hi Brian,

We’re truly sorry to hear about your frustration and appreciate you bringing this matter to our attention. We assure you that after printing the postage label, the item was indeed handed over to Royal Mail. Unfortunately, it seems the package was lost in their system, which is deeply regrettable. We understand the delay in the refund process may have been disappointing; however, we adhered to eBay's policies, which allow some time for potential delivery delays before processing refunds. We resolved your refund within three days of the dispute being opened.

Regarding the relisting you mentioned, the identical item number you referred to is actually not listed as our stock records confirm it’s out of stock. There might have been a misunderstanding or an error in the listing viewed. We are committed to resolving any confusion and encourage you to contact us directly at info@hatemyphone.co.uk. Our customer service team is here to assist you further.

Thank you for your patience and understanding.

Oceniono na 5 z 5

Phone

I ordered a Samsung phone from here. I never recieved it, and I have emailed the company several times, but have no reply. I paid extra for quick shipping, but still have not recieved it. It was meant to arrive by now, and they have not given me a reason as to why it hasnt come, or when to expect it. I expect better communication or a full refund.
EDIT= after a very quick reply from the company on here, I have boosted it to 5 stars. :) and it did get delivered as promised

13 czerwca 2024
Opinia niezależna
Logo Hate My Phone

Odpowiedź od Hate My Phone

Thank you for your feedback, and we apologise for the inconvenience you've experienced. From our records, it appears you purchased a Samsung Galaxy J3 with standard Royal Mail 48-hour delivery, and no extra payment for expedited shipping was made. We have confirmed the tracking information (QG573016359GB) and your order is due to be delivered on Friday, 14th June. We dispatched your order on the same day we received confirmation from Wowcher, on 10th June. Unfortunately, it seems there has been a delay with Royal Mail, which is beyond our control. We understand your frustration. Please note, your message was received after office hours on 12th June at 8 PM; our customer service team operates from 10 AM to 4 PM and will respond during these hours. We are committed to resolving this promptly and appreciate your patience.

Oceniono na 2 z 5

Avoid this company

Avoid this company

15 maja 2024
Opinia niezależna
Logo Hate My Phone

Odpowiedź od Hate My Phone

Hello,

We apologise if you have had a negative experience with us. Could you please provide more details so we can address your concerns directly? Your feedback is important to us. Please message us directly at info@hatemyphone.co.uk so that we can assist you further.

Thank you,
Hate My Phone.

Oceniono na 1 z 5

I ordered myself 2 tablets on the 9th…

I ordered myself 2 tablets on the 9th of march and the never came when are you gonna refund my money back to me because I might have to take your company to court

9 marca 2024
Opinia niezależna
Logo Hate My Phone

Odpowiedź od Hate My Phone

Hello,

Thank you for reaching out with your concerns. We always aim for a smooth shopping experience, and I'm here to help clarify this situation.

Our records indicate that we received an order for one tablet on your behalf from GoGroopie. According to the information provided by Royal Mail, this order was successfully delivered to the address specified at checkout on March 14th. We also have proof of delivery, including a photograph confirming the delivery.

We understand that there might have been a misunderstanding regarding the number of tablets ordered. We responded to your query via GoGroopie on the same day you reached out, providing the delivery details.

Please feel free to contact us directly at info@hatemyphone.co.uk so we can discuss this matter further and ensure all your concerns are addressed.

Thank you.

Oceniono na 1 z 5

Received a tablet that wasn't the spec…

Received a tablet that wasn't the spec it said it would be . Utter crap. I know it was a lucky dip for 30 inc post. Which cost 10 which I didn't see . Was it highlighted.? Can't do anything in it. Thought it would be ok for basics but waste of money don't buy anything

4 marca 2024
Opinia niezależna
Logo Hate My Phone

Odpowiedź od Hate My Phone

We're sorry to hear the tablet did not meet your expectations. Our lucky dip tablets are guaranteed to handle basic functions, and we aim to describe them accurately, including the postage costs. We apologise if this was not clear at the time of purchase. Please reach out to us at info@hatemyphone.co.uk, and we’ll be more than happy to resolve this issue with a replacement or a refund. Your satisfaction is important to us, and we appreciate the opportunity to make this right.

Oceniono na 1 z 5

Received an iPhone that will not turn…

Received an iPhone that will not turn on or charge. I don’t get why you wouldn’t check the phone before sending to a customer. Advertised as very good condition get there is a big scratch on top of phone and phone was dirty when I opened the packaging. Even the charging cable that was provided was filthy

14 lutego 2024
Opinia niezależna
Logo Hate My Phone

Odpowiedź od Hate My Phone

We apologise for the condition of the iPhone upon arrival. Although each device is thoroughly tested before dispatch, occasionally, issues can arise during transit or from battery depletion. We strive to ensure all items are clean and match their described condition. We regret this oversight and would like to make it right. Please contact us directly at info@hatemyphone.co.uk to discuss a resolution, including a potential replacement or refund. Your satisfaction is crucial to us, and we appreciate the opportunity to address this matter.

Oceniono na 5 z 5

Brilliant customer service and professionally resolved

Was the only company on here to reach out and wanting to make my experience different great service in the world of buying online this makes a big difference thanks once again for stepping up and making my problem resolved

2 stycznia 2024
Opinia niezależna
Logo Hate My Phone

Odpowiedź od Hate My Phone

Thank you for your feedback. We understand your concerns and apologise for any inconvenience. To clarify, your order was processed before your cancellation request was seen due to our operating hours. Although the item was dispatched promptly, we were informed by Royal Mail that it had unfortunately been lost in transit. We have since issued a full refund in response to this issue. We strive to provide efficient service and are disappointed we could not meet your expectations this time. If there's anything more we can assist you with, please contact us directly.

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