happythreads Recenzje 

121
Wynik TrustScore: 5 na 5

4,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a really positive experience with Happy Threads. Their customer support was impressively fast, and they responded to my query much quicker that I expected. Olivia was also very helpful and made... Zobacz więcej

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Oceniono na 5 z 5

I bought a lightweight Koi tunic which is very comfortable and stylish. It washes and dries easily. I also bought a white Koi trousers in the sale which is very comfortable but need to beware of colo... Zobacz więcej

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Oceniono na 5 z 5

Extremely helpful customer service when trying to process a large order for our practice. Dealt with a lady called Olivia who I must mention for her assistance and for being so pleasant to deal with .... Zobacz więcej

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Oceniono na 5 z 5

Amazing Customer Service I placed my order on the evening of the 28th I recieved notificaton on the 29th that it would be delivered on the 30th which was amzing as I hadn't epxected it ro arrive... Zobacz więcej

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Informacje dotyczące firmy

  1. Sklep z odzieżą roboczą

Napisane przez firmę

Happythreads offer a range of modern, fashionable styles which come in a variety of styles and colours in sizes XXS-5XL. Official suppliers of Koi, Cherokee Dickies and Orange Standard uniforms,


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

121 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(121)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 54

Napisz recenzję
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Oceniono na 5 z 5

Excellent customer service.

Excellent customer service.. needed to do an exchange. Used the online chat and was a very helpful and kind person - not a chatbot! Would use again

13 grudnia 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you for your kind words! Providing friendly and helpful customer service is always our top priority.

Oceniono na 5 z 5

Go-to scrubs!

As a physio, I need comfort and flexibility, and the Koi Lite trousers are just that. I find myself reaching for them every day over other scrubs - they are my go-to!

28 października 2024
Opinia niezależna
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Odpowiedź od happythreads

Thank you so much for your feedback! We're thrilled to hear that the Koi Lite trousers are your go-to choice! If you're looking to try something new, we’d also recommend the Koi Next Gen collection.

Oceniono na 5 z 5

Their scubs are such good quality and a…

Their scubs are such good quality and a great fit! They are super comfy for long shifts and have all the pockets you need!! Would 100% recommend

2 grudnia 2024
Opinia niezależna
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Odpowiedź od happythreads

Thank you so much for your lovely feedback, Caitlin! We're thrilled to hear you're loving our scrubs - and that they're keeping up with your long shifts!

Oceniono na 5 z 5

Koi Scrubs From Happy Threads

I have ordered multiple times from Happy Threads and have always had a great experience. The quality of the scrubs are amazing and wash really well. They are an affordable price and have a range of colours and sizes. I would certainly recommend!

4 grudnia 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you for your continued support and for taking the time to share your experience! Your recommendation means so much to us!

Oceniono na 5 z 5

The most comfortable & flattering set…

The most comfortable & flattering set of scrubs I own!! Great service & quick delivery :)

3 grudnia 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you so much for your lovely feedback! We're thrilled to hear you love your scrubs and had a great experience with our service.

Oceniono na 5 z 5

Absolutely love the Koi Next Gen…

Absolutely love the Koi Next Gen scrubs. Amazing fit. Great quality and true to size. Really recommend this company for anyone in healthcare / anyone that uses scrubs! Would be lovely as gifts too. 10/10 from me x

3 grudnia 2024
Opinia niezależna
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Odpowiedź od happythreads

Thank you so much for your review, Mia! Your review means so much to us. We couldn't agree more - they truly do make the perfect gift!

Oceniono na 5 z 5

NHS staff, very happy with product

I work in Healthcare, and impeccable appearance is a must for me. I came across Happy Threads whilst I was looking for professional-looking medical scrubs, that would also have a bright colour. I thought that the price-quality balance was perfect, so I ordered a Small size. Once the parcel had arrived, I tried them on and realised they were too small. I was reluctant to contact HR, as I had already removed the tags and thought there was no way I could return the product.

Half-heartedly I contacted HR and explained the situation. Olivia, the lady that I spoke to, was more than happy to help. I was able to exchange the product for a bigger size without issues. I couldn't have felt more relieved. I am fully aware that this was a favour, so I am immensely grateful 🙏

A big thank you to the team, and I would highly recommend their products.

27 października 2024
Opinia niezależna
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Odpowiedź od happythreads

Thank you for your kind words! We're so glad Olivia could help, and you're happy with your scrubs. We truly appreciate your support!

Oceniono na 1 z 5

Not in stock and poor ordering system

I wanted 2 sets of scrubs, one blue and one purple, the tops more urgent that the trousers. The tops were in stock, but the trousers said out of stock, so I put through the 2 tops on one order, 2 trousers on another, even though it meant paying the shipping twice, as they said then the tops would be shipped first.

Like 2 weeks go by, and the trousers arrive. I message and ask what happened to the tops, they reply and say the purple one I ordered is out of stock, it should be in that week, they'd send it then.

Another 2 weeks, nothing. I chase and they say well, the purple is in stock, but now the blue is out of stock, and they didn't reserve one for my order, despite me paying them weeks ago. But the blue one should be in any day now, but they can send me the purple anyway if I'm in a rush. So I say yes please, send me the purple with the blue to follow.

Another two weeks have passed, I've just had to chase them again, I still don't have my two sets of scrubs, they've had my money for nearly 6 weeks, the top I'm missing has supposedly been in stock twice in that time, they just don't have seem to have been organised enough to link it to an order. At no point have they contacted me with an update, I've had to chase them every time. They're apologetic and they seem nice people but their system seems a mess. Do not order if you need anything quickly.

26 października 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you for your feedback, and we’re truly sorry for the frustrating experience you’ve had. We hope this has since been resolved, but if there’s anything still outstanding, please don’t hesitate to reach out to us - we’d be happy to help!

Oceniono na 5 z 5

Amazing quality!

Plenty of gorgeous colours to choose from. I have really wide hips & struggle to find joggers/pants that don't fit like leggings & aren’t too tight. The material is super stretchy & comfortable, so it doesn't restrict your movement. Love all of the pockets & dividers inside of pockets. This will be my new go-to brand now!

11 października 2024
Opinia niezależna
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Odpowiedź od happythreads

Thank you for your wonderful feedback! We’re so glad to hear you love the fit.

Oceniono na 2 z 5

Terrible customer service

2 stars just because I really like their scrubs. Lots of beautiful colours and good fabric.
Unfortunately that would be it in regards of positives.
In the past, when I placed an order twice I had to wait for delivery about 2 weeks, which was not that bad as in the end I received nice scrubs.
My last experience though was (is) absolutely ridiculous. I placed a special order for jogger style scrubs in the colour they only had a straight leg available on the website. This is something that happy threads offer, so it shouldn't be a big deal, but it took me about 2 weeks to even place the order, as for every email response I had to wait few days. In the end I had to chase them through online chat on the website, if I haven't I would probably wait until now to even place the order.
I was charged £90 + delivery for 2 pair of trousers that cost £33 each on the website (in different colours). Back then I assumed it's an extra fee for special order (£24 is a lot tho, as it's almost a price of a 3rd pair of trousers!).
2 weeks later I received 2 pair of trousers with straight leg I could just order from the website for £66! Not only I had to wait for about a month in total to get the order, but I also overpaid £24 for something I could get so much cheaper! It's been 5 days since I emailed about the wrong order and the only response I received was that they ordered joggers and they want me to send pictures of what I received. No even apologies or anything like that. I responded straight away that I'll have to send pictures once I get home from work which I did first thing in the morning next day (I worked till late). Since then no answer at all.
I'm sorry for such a long review, but the customer service is shocking in my opinion. It's literally like they don't give a "tiny rat's ass" about customers. I'll be sending the trousers back even if they don't reply (obviously I'll have to pay for the courier, as they don't care it's their mistake!) and fighting to get my money back.

18 września 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you for sharing your detailed feedback, and we’re truly sorry for the frustrating experience you had.

We sincerely apologise for the inconvenience caused and the way your situation was handled at the time. If there’s anything still unresolved or if you’d like to share further concerns, please don’t hesitate to reach out.

Oceniono na 5 z 5

Thank you

I just want to say a big thank you to Darina for helping me find the right uniform for work, she went above and beyond. The scrubs were lovely and soft and comfortable to wear, really good quality.

10 maja 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you so much for your kind words! We're thrilled to hear that Darina could help you find the perfect uniform.

Oceniono na 5 z 5

The Koi atria and cardi scrubs are very…

The Koi atria and cardi scrubs are very soft and stretchable. I can move comfortably. It also has plenty of pockets

The orange standard set textile is stiff and not stretchable.

13 maja 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you for sharing your thoughts! We appreciate your feedback on the Orange Standard set as well, and we’ll take it into consideration. If you need help finding a style that suits your preferences, feel free to reach out to our team at wecare@happythreads.com

Oceniono na 5 z 5

I ordered the wrong size and I was…

I ordered the wrong size and I was worried it was to late to change the size. I emailed the company and explained what happened and they were more than happy to help me out. I was worried too about the material and stuff but when my item was delivered I was happy with the item.

25 kwietnia 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you for your kind words, we’re so glad we could help you!

Oceniono na 5 z 5

Very stylish yet professional

I’m very pleased with the tunic, it is a perfect length on me - which can be difficult at I’m 5’8” tall. The embroidery is done beautifully. It looks very professional and I love wearing it.

2 maja 2024
Opinia niezależna
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Odpowiedź od happythreads

Thank you for your feedback, Deirdre! We’re thrilled to know you feel professional and confident wearing it.

Oceniono na 5 z 5

Beautiful uniforms

Beautiful uniforms, perfect fit and fantastic quality. I will definitely be ordering more in the near future

1 maja 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you so much for your feedback! We look forward to your next order!

Oceniono na 5 z 5

Great quality clothing that washes…

Great quality clothing that washes really well. Good value and fast shipping
No reason to shop elsewhere for scrubs

29 marca 2024
Opinia niezależna
Logo happythreads

Odpowiedź od happythreads

Thank you for your amazing feedback!

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