At last the hamper contents you can actually eat instead of giving bits away to the unsuspecting! Family living abroad always get us a hamper, usually from you know who. They have always been awful s... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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I’m British living in the U.S. and I was looking for something extra special for my sister’s birthday as she had recently gone through a health scare. The hand made basket was a perfect idea, love... Zobacz więcej
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This was a gift for friends getting married tomorrow. It was delivered on time and friends are delighted. I liked that I could choose which champagne and other elements if the hamper. I had some tr... Zobacz więcej
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Great hamper, ordered in Italy and sent to my son to congratulate him on submitting a major piece of work at Uni in the UK. He was delighted, enjoyed every morsel of the outstanding selection of chee... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Handmade Hamper – Luxury Gift Baskets & Artisan Hampers Delivered UK-Wide At Handmade Hamper, we believe every gift should tell a story. As a dedicated family business based in the UK, we specialise in curating luxury hampers that combine elegance with the finest artisan quality. Our extensive range covers every occasion, from Birthday and Anniversary gifts to Corporate Hampers and seasonal Christmas baskets. Why Choose Handmade Hamper? Artisan Excellence: We partner with small UK suppliers to fill our baskets with award-winning local produce, including gourmet cheeses, chutneys, chocolates, and fine wines. Bespoke & Personal: We put you in control. Choose your preferred Champagne, Prosecco, or vintage wine to pair with your favourite treats, ensuring every hamper is tailored to the recipient's taste. Beautifully Presented: First impressions count. Each hamper is delicately hand-crafted, ribbon-tied, and packaged with care to ensure a "wow" factor upon arrival. Reliable UK Delivery: We offer fully trackable delivery across the UK, making it easy to send a thoughtful gift from anywhere in the world. Whether you are looking for a relaxing Pamper Hamper, a sophisticated Cheese & Wine Basket, or a traditional Picnic Hamper, Handmade Hamper delivers quality, care, and delicious taste combinations to your door.
Dane kontaktowe
41 Pontac Road, TS11 8AW, New Marske, Zjednoczone Królestwo
- 01642 285468
- Sales@handmade-hamper.co.uk
- www.handmade-hamper.co.uk
4,8
Doskonała
598 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I highly recommend Handmade Hampers
Handmade Hampers made the whole gift hamper process so easy. I am based in Australia, and I wanted my hamper to be delivered to an address in Cambridge. Despite the time difference and proximity, I was regularly updated on the progress of the delivery. It was delivered to a neighbour rather than being left outside, because my friend wasn't home at the time, and I was notified of this. I then let my friend know so it could be picked up when convenient. Thanks so much Handmade Hampers!
9 listopada 2024
Odpowiedź od Handmade Hamper
Hi Heather
Thank you very much for your superb review, we really do appreciate it.
Your comments are just what we need so future customers can experience the same service you have.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Great company
Great experience, the website is really easy to use, next day delivery so handy for when you put off getting a gift until the last minute! Good range of very nice products. I'll be back.
7 listopada 2024
Odpowiedź od Handmade Hamper
Hi FirstTimer
Thank you very much for the lovely review, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Excellent!
Excellent service! Very easy to order and it arrived on time with good communication. Product looks to be of high quality and a perfect gift for a friend. Thanks!
27 października 2024
Odpowiedź od Handmade Hamper
Hi Lisa
Thank you very much for the great review, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Great product
Great product. Delivered on time with easy process to change delivery date. Highly recommend.
21 października 2024
Odpowiedź od Handmade Hamper
Hi Antoinette
Thank you very much for your lovely review and recommendations, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Very happy
Arrived on time and kept informed at every stage. Contents as described and beautifully presented. Will definitely use again.
18 października 2024
Odpowiedź od Handmade Hamper
Hi Judy
Thank you very much for the lovely review and comments, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Great company!
Great company, quick efficient delivery, lovely produce! Highly recommend.
11 października 2024
Odpowiedź od Handmade Hamper
Hi Emma
Thank you very much for your delightful review and comments, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Very easy to Order
Very easy to Order , and delivered quickly .
Happy with service .
Thank you.
2 października 2024
Odpowiedź od Handmade Hamper
Hi Ann
Thank you so much for the lovely review, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Recipient said contents perfect for a…
Recipient said contents perfect for a non drinker
26 września 2024
Odpowiedź od Handmade Hamper
Hi Peter
Thank you very much for you lovely review, we really do appreciate it and are so pleased we got it right for the recipient.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Delivered on time and the recipient was…
Delivered on time and the recipient was over the moon with our choices of products.
It was for a 60th birthday gift and you excelled yourself with this, he absolutely love it. Couldn't have chosen a better gift for a chianti and cheese lover!
15 września 2024
Odpowiedź od Handmade Hamper
Hi
Thank you so much for the lovely review, we really do appreciate it.
So pleased the recipient enjoyed the wine and cheese!
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Odpowiedź od Handmade Hamper
Hi Nick
Our courier did attempt to deliver the gift as requested, but unfortunately the recipient was not home at the time and the courier incorrectly returned the parcel to us in error. We spoke with the recipient to update her and arranged for a replacement gift to be delivered at her convenience.
We apologise the delivery did not go as smoothly as it usually does, but hope the gift was enjoyed upon recipient.
Kind Regards
Handmade Hampers Team
The hamper was well received
The hamper was well received, looked beautiful. Best of all, it was what you said it would be and it was on time - a bonus!! Thank you.
4 sierpnia 2024
Odpowiedź od Handmade Hamper
Hi Suellen
Thank you very much for the fantastic comments and review, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
An excellent present
i could choose the items for the hamper; it was delivered at the right time. It was a birthday present and the recipient enjoyed it.
1 sierpnia 2024
Odpowiedź od Handmade Hamper
Hi Mrs Todd
Thank you very much for the superb review, we really do appreciate it.
We are very pleased the recipient enjoyed your selection of items within their hamper.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
excellent hamper with all products…
excellent hamper with all products chosen by us from your great selection on your website.
GREAT!
17 lipca 2024
Odpowiedź od Handmade Hamper
Hi Katie
Thank you so much for the perfectly lovely review, we really do appreciate it.
Hope to see you again for any future gifting needs.
Kind regards
Handmade Hampers Team
Great wedding gift. Delivery was perfect.
This was a gift for friends getting married tomorrow.
It was delivered on time and friends are delighted.
I liked that I could choose which champagne and other elements if the hamper.
I had some trouble with paying on the website and had to repeat the payment stage several times before it worked.
20 lipca 2024
Odpowiedź od Handmade Hamper
Hi Margo
Thank you for the lovely review. We are very pleased your friends enjoyed the gift specially created by you.
Apologies for the technical payment glitch. Hopefully all rectified now.
Kind regards
Handmade Hampers Team
Final say on the matter
I feel i must respond on trustpilot rather than messaging you direct. DO NOT insinuate that i am attempting to blackmail you when i clearly haven't, i am merely a very unhappy consumer that is entitled by law to seek compensation from a business that they feel haven't provided the service they have paid for. I paid your company £7.95 for DPD to deliver my parcel as this is your preferred sender. DPD told me to contact you as their client and for you to contact them. I am merely stuck in the middle, DPD are lying to one of us as they have 2 different version of events. As a retail store manager myself i know it is difficult to have negative comments made about your business but at the end of day life isn't all 5 star reviews, you have to take the good with the bad and have the humility to accept it as so. This is my final word on this sorry saga thank you.
21 lipca 2024
Opinia niezależna
Odpowiedź od Handmade Hamper
Your third 1 star review to us Karen.
We have fulfilled our service to you. You paid for a gift to be delivered and we dispatched on time and our courier left the parcel with a neighbour on your preferred date as the recipient did not answer the door. The recipients neighbour brought the parcel to them later the same day - as confirmed in your original email.
We take all our feedback on board and do our upmost to make our customers purchases and deliveries as easy as possible but leaving us negative comments and reviews whilst demanding compensation is blackmail in our book. Especially as we know the gift was delivered as requested. As your review history seems to leave poor reviews for most companies you purchase from, it appears you like to be a serial complainer.
Again I copy our original contact to you so the full review replies can be noted.
I trust we wont be hearing from you again.
Regards
Handmade Hampers Team.
Hi Karen
I am sorry you have felt the need to leave us a poor 1 star review, I can assure you we are very responsive to our customer contact.
I have checked our email inbox and was unable to find anything from you within this, however your email appears to have gone straight to our spam box so we were not aware of your complaint.
From the tracking information we hold, I can see the gift was delivered on 17/07/24 at 13.10 hours. The delivery image shows the parcel inside a property. This delivery was on your preferred date as per your order request and no delays occurred.
From your retrieved email you state the courier left the parcel with a neighbour who brought it to the recipient later the same day. From this action I can assume that despite timed delivery notifications being issued to the email/mobile number provided at 09.28 hours on 17/07/24, the courier could not obtain a reply from the recipient at the property so left the parcel with a neighbour for them rather than taking it back to the depot.
Despite your review implying the gift was not received, your retrieved email confirms their neighbour brought it to them later the same day so your comments within the review are very misleading.
Your retrieved email states you wish to have compensation for the stress and inconvenience, but I am unsure what stress or inconvenience you have suffered with a delivery that arrived on the day it was requested for.
Also, just to confirm - your gift contained a mixture of ambient food items, alcohol and cheese. I can confirm to you, all of our cheeses are dispatched inside an insulated envelope with an ice pack for transiting to the recipient. So as no delivery delay occurred the products were all well chilled in their packaging.
Regards
Handmade Hampers Team
Easy to choose what I wanted and a very…
Easy to choose what I wanted and a very quick service. Thumbs up!
27 czerwca 2024
Odpowiedź od Handmade Hamper
Hi Rosalind
Many thanks for the 5 star fantastic review!
Hope to see you again for future gifting requirements.
Kind regards
Handmade Hampers Team
Odpowiedź od Handmade Hamper
Hi Paul
Many thanks for the fab 5 star review!
Hope to see you again for future gifting requirements.
Kind regards
Handmade Hampers Team
Appreciated delivery being on time as…
Appreciated delivery being on time as notified. Very happy with hamper.
5 lipca 2024
Odpowiedź od Handmade Hamper
Hi Michele
Thank you for the lovely review.
Hope to see you again for any future gifting requirements.
Kind regards
Handmade Hampers Team
A horrible experiencie with your services
It was my son’s 30 birthday, a very very important date. It should be a surprise! I I first receive a message that the driver was a “bit” late…and saying it will be delivered between 4 and 5. Result: my son received his “surprise” five hours after this. I had to inform him about the present and he had to stay at home…your company destroy what should have been a great date for my family. I’m really dissatisfied.
2 lipca 2024
Odpowiedź od Handmade Hamper
Hi
Thank you for the review, I am sorry you are dissatisfied with our service. I have reviewed your order and can see the gift was dispatched in time for your preferred delivery date of the 5th July. Our courier issued a one hour delivery window notification to the email and mobile number you provided for the updates at 12.30 on the 5th July, the gift was then delivered at 16.52 which is within the timeslot of 16.00-17.00 which you were notified of. The delivery was not made 5 hours after the delivery window time and was with your son at 16.52 on the 5th July. The courier may have issued you a notification to say he was running late just to keep you updated but it seems he managed to make the delivery on time as you were notified of.
I am unsure how we spoilt the surprise for your son and destroyed a great day for your family as our courier delivered the gift on the date you requested. You have already stated you contacted your son to advise of the delivery yourself so he could wait in for it. We followed your order instructions and arranged the delivery for the 5th July as you requested.
As per the information within our website, our courier deliver gifts from 8am to 8pm each day, and delivery notifications will be issued to the mobile/email address provided within the order.
I do hope your son enjoyed his Champagne and Cheese Gift delivered on his birthday.
Regards
Handmade Hampers Team
Odpowiedź od Handmade Hamper
Hi Wendy
Thank you for the 5 star review. We are so happy your nephew enjoyed his birthday gift.
Hope to see you again for any future gifting requirements.
Kind regards
Handmade Hampers Team
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