The Plumbing Shop Recenzje 

395
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Husband ordered product with (at least one) back-up phone call to clarify that it was correct item for our purpose. It is not correct item, however, as the tradesman has torn the outer cardboard cover... Zobacz więcej

Oceniono na 5 z 5

We needed a double headed pump to boost the internal water pressure from our loft header tank and sourced many web-sites in an endeavour to find a suitable unit. More especially the pump we obt... Zobacz więcej

Oceniono na 5 z 5

We pick a supplier based on convenience, price and quality of service. The Plumbing Shop ticks all boxes. I placed my order at 2.00 pm on Friday. The site says 2/3 working days for delivery and my... Zobacz więcej

Oceniono na 5 z 5

Having searched the web for Saniflo products, I came across this website. They offer a great range of products at extremely competitive prices (lots of other retailers couldn't get close to the prices... Zobacz więcej

Informacje dotyczące firmy

  1. Projektant łazienek

Informacje przekazane przez różne źródła zewnętrzne

The Plumbing Shop offer a wide range of bathroom,plumbing,heating and kitchen goods from top brands including Aqualisa,Saniflo and Mira.We pride ourselves on fantastic customer service, fast delivery times and great value for money.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

395 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(395)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

Superb service

Ordered Sunday night delivered Wednesday morning - what fantastic service and this is the three time we have used you. Same service each time - A******************

7 lipca 2013
Opinia niezależna
Oceniono na 5 z 5

Good Value, Hassle Free Prompt Service!

We ordered a radiator which was delivered within a couple of days, well within the delivery estimate. The price was very good, and the radiator looks as good as we'd hoped.

29 czerwca 2013
Opinia niezależna
Oceniono na 1 z 5

Poor quality products - 3 cisterns and 2 baths damaged

Our original order was placed on the 13th May and still now on the 26th June we still do not have an operational bathroom. I have held off writing a review based on the outcome of various problems.

We orders a bathroom suite from HIE Plumbing Shop including toilet, sink and shower bath. Problems with everything but the sink!

The first cistern was damaged which HIE replaced, the second cistern was also damaged - both manufacturer imperfections. By the time the third cistern came we were getting a little fed up and although not perfect we fitted the third cistern with the second cistern lid to produce something of acceptable quality. All cisterns did arrive next day and this was resolved in the space of a week.

The next issue came with the bath. The surface acrylic on the L-shape square shower bath first developed a hairline surface crack in one corner- we originally assumed we had missed this on delivery but spoke to HIE and said it was nothing to do with them and we should have checked it prior to installing. Over the course of the next 1-2 weeks 4 further cracks developed in the surface acrylic making the bath look 20 years old, rubbish and leaving us worried the whole thing would crack sending bath water through the ceiling below. Not what you expect from a new product. HIE after a great deal of discussion, and the threat of small claims court action eventually agreed to replace and send out a 'checked' replacement 2 days later than they said they would- although HIE did inform us this was an issue with their courier as opposed to HIE. This bath also had multiple cracks and was rejected upon delivery.

We have now had to request a refund from HIE and are sourcing a bath elsewhere. This has dragged out longer than we would have liked but Verity, when available, has been helpful but we now are lacking confidence in the products HIE are selling.
Good customer service but some of the product HIE are selling are of very poor quality.

26 czerwca 2013
Opinia niezależna
Logo The Plumbing Shop

Odpowiedź od The Plumbing Shop

i am sorry to hear that you feel you have to write a poor review on our company. From our conversation this morning you accepted my apology and i agreeed to refund the bath and panels and issued the refund within 20 minutes of our conversation and also send an email to confirm this and apologise again.

i am sincerly sorry for all of the problems that you have incurred and as i said this morning i have spoken with the manufacturer to ask them to look in to this further due to all the problems that this has caused you.

with regards to the first bath we did not say that it was nothing to do with us, we just said that normally a crack of that size would normally have been picked up by a plumber prior to installing, but if you had any other problems to contact us. When you contacted out team to advise that further cracks had developed we of course arranged to get a replacement bath out to you. Which when it arrived with you unfortuantley had a problem, hence why i have spoken with the manufacturer to ask that they look at all of there stock to see if there is an issue with a particular batch, and i will of course email you with there findings.

as i said on the phone this morning i can totally understand your frustration in this matter and sympathise with your situation and once again i would like to apologise for the inconvenience caused.

i do however believe that as a company we did everything within our power to get this situation rectified as quickly and as simply as possible for you, and based on your comment over the phone you seemed happy with the customer service received.

I hope that based on the customer service that you have received from us over this matter that you will feel able to use our company again in the future.

Regards

Oceniono na 5 z 5

Best value, great service

My plumber recommended h.i.e. and he was right to. For good quality shower pumps, I couldn't find better value and it was on my doorstep in 2 days.

26 czerwca 2013
Opinia niezależna
Oceniono na 5 z 5

Excellent service, great price

Delivery of the priducts was very quick, and the price was great. One item (small) was shipped incorrectly, they came the next day collected, then replaced with the correct one a day later. Great service, if only other Internet sites did the same thing, no additional hassle or cost when an incorrect item is delivered. On my experience I would recommend.

24 maja 2013
Opinia niezależna
Oceniono na 5 z 5

Effective & well priced

Salamander pump as good as the other three I've fitted in the past to boost hot water supply to showers and other hot taps.

12 maja 2013
Opinia niezależna
Oceniono na 5 z 5

very good

price, supply, communiation, delivery terms: everything was very proffessional. We can recommend this supplier

19 kwietnia 2013
Opinia niezależna
Oceniono na 5 z 5

Mistakes happen, it's how you fix them that matter

I ordered 2 identical shower wastes and 2 days later received 1 that I had ordered but with a part missing and another of a differing size. I was not pleased because I was starting work to fit these 2 days later. I emailed them at 6pm that day.
Their customer service was faultless. The missing parts were sent out, I offered to keep the different sized waste as I will use it in the future and 2 days later the missing part arrived as promised.
We all make mistakes and I firmly believe that it's how we out them right that matters. At the The Plumbing Shop they appear to have this covered. I will have no hesitation in returning as a customer again

7 kwietnia 2013
Opinia niezależna

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