Greenhouse Warehouse Recenzje 

1794
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Placed an order for replacment 4'x2' polycarbonate sheets on the Thursday and it arrived on the Monday. Very quick delivery! I Didn't receive a confirmation email for the order, maybe this is because... Zobacz więcej

Oceniono na 5 z 5

ordered 10 pack of 4 x 2 polycarb sheets cheapest any were online from order to delivery 3 days fantastic bargain some sites wanting £11 per sheet paid £31 including delivery

Oceniono na 3 z 5

Despite ordering it some weeks ago & the money beiong taken from my bank account, it's not been delivered yet & no indication has been received of when it will be delivered. As such, I can't really... Zobacz więcej

Oceniono na 5 z 5

Took two deliveries as I found I had more broken panes of glass in the greenhouse than first thought, so ended up ordering more. Both orders was received promptly with everything in. On both occasions... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ogrodniczy

Informacje przekazane przez różne źródła zewnętrzne

Greenhouse Warehouse - Suppliers of Greenhouses and Greenhouse Equipment throughout the UK


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(1794)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

cannot deliver

1 lipca 2014
Opinia niezależna
Logo Greenhouse Warehouse

Odpowiedź od Greenhouse Warehouse

We do not deliver to Denmark, as many items are fragile or too large for cost-efficient shipping.

Oceniono na 1 z 5

Worst customer support experience of my entire life

I originally ordered 1 piece of perspex to go into greenhouse as a replacement for a broken window. Having placed the order I then discovered that we actually needed 2 sheets. I immediately phoned up to amend the order and was told that this was not possible as the entire process is automated. The person was generally unhelpful and disinterested. I think it would have been possible to amend the order but the company just wanted to make me order again separately and pay another delivery charge. So for 2 perspex pieces costing £13 each I had to pay 2 lots of delivery at the same cost (£13 per item). Therefore for 2 sheets it cost me £52 which was a complete rip off.

The actual sheets when they arrived had chips in them but we chose to not bother returning as we couldn't face the prospect of dealing with these muppets again.

Overall we will never shop here again. My advice - AVOID AT ALL COST !!!!!!!!!

If there was a NIL star rating they would be getting it.

21 czerwca 2014
Opinia niezależna
Logo Greenhouse Warehouse

Odpowiedź od Greenhouse Warehouse

Our ordering systems are completely automated, such that once an order is submitted it is automatically booked on with the courier concerned, a packing note printed, and the order picked and packed ready for despatch. the downisde of this is that it is not possible to alter an order once submitted.
We appreciate that it may appear that we are being obstructive by not being able to alter orders, but these systems are designed with the primary objective of dealing with the despatch of orders swiftly and efficiently, which most of our customers want.
Our systems are not designed with a primary objective to enable alteration of orders once confirmed - we rely on the fact that the multiple clicks and information entered by customers when making a purchase is correct, be that address, quantity or another issue, adn that the customer is happy and have checked their order before final submission.

Oceniono na 5 z 5

Service we expect

Easy to use site. I was able to identify the various greenhouse bits and pieces I needed to help rebuild a dismantled unit. Good prices and prompt service. Likely to use again.

19 czerwca 2014
Opinia niezależna
Oceniono na 5 z 5

Great service and very prompt

Took two deliveries as I found I had more broken panes of glass in the greenhouse than first thought, so ended up ordering more. Both orders was received promptly with everything in. On both occasions the packaging was coming apart but all goods were in place and undamaged - suggest it needs more tape around the box to ensure it remains secure.

9 czerwca 2014
Opinia niezależna
Oceniono na 4 z 5

Competitively priced, quick delivery and great customer service, why go elsewhere?

Having just moved house and inherited an old greenhouse that had fallen into disuse I researched where to find spare parts and accessories. Whilst there are a number of websites to choose from Greenhouse Warehouse was the most user friendly and in my opinion had the widest range
I have now used Greenhouse Warehouse a couple of times with only good to say. Although they were let down by couriers and my first order took 6 days to arrive they kept me informed and apologised for the delay. My next order was with me in two days, exceptional service. They will always be my first port of call when looking for anything to do with greenhouse related topics.

8 czerwca 2014
Opinia niezależna
Oceniono na 5 z 5

An excellent benchmark to start from.

My order was acknowledged almost right away, and within the specified time I had received the product. As always, even when seeing the product, and its written description on "line", there is an element of doubt as to its quality. The reality was heartening. Sturdy, more than fit for purpose, the bench was also straightforward to assemble. I would have no hesitation in recommending this bench to any serious gardener.

4 czerwca 2014
Opinia niezależna
Oceniono na 5 z 5

Convenient shopping, fast delivery

Instead of driving miles to a garden centre who may have been out of stock, we were able to see pictures of the items needing renewal on our greenhouse and the order was immediately despatched. Will certainly use again.

4 czerwca 2014
Opinia niezależna
Oceniono na 1 z 5

Dreadful experience

Having ordered some goods I was told the courier could not locate the address although we have lived here 40 years. Finally told in a decidedly curt way I had to pay a 50% surcharge on the value of the goods to get them redelivered. I declined and complained in wriring but as yet have no reply.

28 maja 2014
Opinia niezależna

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