www.GreatGardensOnline.com Recenzje 

501
•
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Purchased the park lane fencing and gate and I am not disappointed thank you Will definitely be using this company again. Delivery was a bit of a mix up but we got there in the end

Oceniono na 4 z 5

Great service, well packaged arbour, (I assume by gardens on line.) Delivery day was altered at last minute.(by courier) so bit annoyed. However delivery was straight forward, and the delivery m... Zobacz więcej

Oceniono na 1 z 5

I ordered 16 champagne berries for a wedding bouquet but due to a delay in them arriving, I had to go somewhere else. When they arrived I arranged the return through Evri. The parcel was dropped off o... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Purchased Kings Gothic Bench and it is lovely but arrived damaged. I made contact with Great Gardens On-line immediately and several times afterwards and tried calling. It seems that my requests wen... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Ogród
  2. również w kategorii:
  3. Sklep ogrodniczy
  4. Sklep z meblami ogrodowymi

Napisane przez firmę

Garden Mall sell a large range of plants, garden furniture, and virtually everything else you could need for your garden. Very competively priced to give great value for money. We dispatch most goods within 24 hours and offer free delivery on orders over £50 *(conditions apply - see website).


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

501 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(501)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 9

Napisz recenzję
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Oceniono na 5 z 5

Great experience.

I wanted a very small plant trough for a small space in the garden. I saw this at an amazing price and ordered it. As it was breakable, I hoped it would arrive in one piece. I needn't have worried,as couldn't have been any better packaged, and arrived in perfect condition. Very pleased.

20 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service and product

I ordered a hanging basket stand for the porch. The item arrived very quickly and I was very impressed with the quality for a very fair price. I will definitely use Garden Mall again.

18 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent

Was looking for a particular size trellis which was difficult to find but found exactly what I wanted at Garden Mall. Received trellis today and all in perfect condition as very well packaged. First time shopping with them but won't be the last - very impressed.

17 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Excellent service. Highly recommend.
A quality item (cement planter) at a good price and delivered the following day!
No ifs, no buts just picked, packed and despatched.
A perfect online transaction.
Thank you.

17 lutego 2024
Opinia niezależna
Oceniono na 5 z 5

Brilliant customer service

First time ordering with this company. Brilliant customer service. Small issue sorted out quickly and efficiently and immediate response to email. Very impressed and will shop with them again.

9 października 2023
Opinia niezależna
Oceniono na 5 z 5

Super staff, great product

Really helpful and patient customer service staff who did everything they said they would while we were preparing to order, fantastic product (all 40m of it!), and super helpful customer service staff again when I had to order two small bits that we had lost on transporting it to our house in France! Will definitely use this company again!!

18 września 2023
Opinia niezależna
Oceniono na 5 z 5

Arbour

I ordered an Arbour from them it arrived on time and was very happy with there service would buy from them again

5 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Disgusting customer service - Do not use!

Disgusting customer service! I have been trying to send back some unused fence panels for nearly 2 weeks now - using their customer service form on their website as nobody ever answers the phone. Several times I was told to log into my account to process a return, then my ticket is closed. I respond to the closed ticket and no reply, so have to start it all again. I was unable to log into my account to process a return as I checked out as a guest! I finally get to sending my return back - they advise they have a preferential rate with Dpd however upon contacting Dpd, the item is too big to send back with them. So instead of costing £5-£10 to return, it has cost me £70! They are now saying one of the items are damaged so won't refund, despite the box being unopened and actually arriving with the fence panel legs sticking out the box. We Sellotaped the legs into the box to protect them, but they are saying the top of the fence panels are damaged, despite us not even opening them. I have submitted photo evidence showing the box upon arrival and no difference. So in total, £200 of items returned, at a return cost of £70, then them refusing to refund a panel that was damaged on arrival - £30. A £200+ return has cost me £100 to process. I would not recommend them at all, atrocious customer service and accusing the customers of damaging items, despite photo evidence!

23 maja 2023
Opinia niezależna
Logo www.GreatGardensOnline.com

Odpowiedź od www.GreatGardensOnline.com

Hi Jonathan,

We are terribly sorry to hear that you are unhappy with the service provided. We are receiving a high volume of calls due to being Garden season and we apologise if you are unable to get through to us.

As 2 separate emails were raised, we closed one and responded in the other. This can sometimes cause confusion. A manual return was created and we sent the return information over to you.

We leave the option open to all customers to pick their own courier as they do offer different rates. DPD is advertised as one of those options.

Unfortunatley, we were only made aware that your order was returning due to over ordering. We did not have any knowledge of any damage upon delivery until your order returned an images we provided. Our normal process is to only refund items returned in a sellable condition. However as we received images of how you received your order showing that the damage was no fault of your own, we happily processed a full refund.

We thank you for your valued feedback. We are always more than happy to help where we can.



Oceniono na 5 z 5

Simples…

The items I bought were competitively priced, the site was easy to use and the parcel arrived well packed. Thank you!

10 maja 2023
Opinia niezależna
Oceniono na 5 z 5

ceramic measuring cups

Ordered some ceramic measuring cups, which came promptly and unbroken unlike the previous 2 sets that I had ordered from a well known online service!!
Very pleased

19 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

You did what you said

I ordered this fencing on line. It was very easy to order. I had an email informing me that I had placed the order and it would be with me within a few days. I had a few suggestions regarding the delivery, i.e. to check the parcel over to make sure it wasn't damaged, which is very good I feel, as often parcels to arrive with damage. Everything was fine. The goods actually arrived right on time. Which I really appreciated. I would certainly use this Company again.

18 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Perfect

Fast delivery, we’ll packed, products exceeded expectations. Can’t fault, would purchase from this company again without hesitation. Thanks for great experience

10 listopada 2022
Opinia niezależna

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