Had to wait a little longer than expected, with no communication as to why, until I called them. These suits come in from Italy so "if" there's a delay there then that's why you'll see a delay. Better... Zobacz więcej
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Zobacz, co mówią recenzenci
I always get my sons go karting suits boots ect from Grand Prix Racwear Always helpful , If there is an item not it stock they always let you know when its available they will send it out straight aw... Zobacz więcej
Reakcja na opinię
I’ve been using GPR for many years from when I started karting, then into cars, and now for my son and his karting. The team are always keen to help and quick to respond. I would recommend to anyone w... Zobacz więcej
Fantastic service from GPR! Customer service in-store was A1 - very patient and gave expert knowledge to us rookies entering the world of karting. Ordering online was easy and we had great follow up s... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Grand Prix Racewear is a specialist motorsport company based at Silverstone, the Home of British Motor Racing. With over 30 years of industry experience, we have long-established relationships with the world's leading manufacturers of racewear and motorsport products. As an authorised retailer of brands including OMP Racing, Sparco, Alpinestars, Arai, Bell, Sabelt, Stilo, Goodridge, Facom Tools and AiM Motorsport, we offer our customers one of the largest ranges of motorsport products in the UK, with over 25,000 products available for you to order. Our Customer Service Team comprises industry experts who are always happy to assist with whatever requirements you may have. With decades of experience in the sport, we aim to provide the ultimate service for all your racing, rallying and karting needs.
Dane kontaktowe
Silverstone Circuit, NN12 8TN, Towcester, Zjednoczone Królestwo
- 01327855585
- talktous@gprdirect.com
- www.gprdirect.com
4,7
Doskonała
766 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Poor communication
When I placed the order, I was expecting to get the goods within the next couple of days. Unfortunately what I ordered was out of stock, but nowhere did I see this until I'd placed the order. I was given a date telling me when the goods would be in for dispatch. This date came and went so I sent a WhatsApp message asking about my order. It says quite clearly that I would get a response within 2 hours, my response came after 5 days! I was then given another date, which took me to over two weeks. Eventually I received the order which I am very pleased with. If I'd known it was going to take so long I would have ordered a different item which may be in stock. A shame my experience wasn't great as the goods seem very good.
10 grudnia 2025
Odpowiedź od Grand Prix Racewear
Hello Alvin thank you for your review and I am sorry our communication was lacking on this occasion. We are taking steps to improve this and rest assured your custom is valued and we appreciate your feedback to help us improve our service.
Kind regards
GPR
Fantastic service from the GPR team
Fantastic service from the GPR team. Thanks so much for sorting everything out with the order. Perfect.
2 grudnia 2025
Excellent
No matter how many times I order from here..the customer service is great. I always get s very personal call or email to let me know if something is on back order but always get offered alternative solutions.
Perfect experience all the time.
9 grudnia 2025
Easy to deal with and very helpful when…
Easy to deal with and very helpful when it came to sorting a return after I ordered incorrectly!
30 listopada 2025
I was buying something for my son and i…
I was buying something for my son and i did not get a recipt or details on anything, so i reached out and they said it was out of stock even though i bought it and it said it was. And they said they would send it even though they already said it was out of stock, and after 7 days (excluding weekends) and it still did not come. I sent another email and they have not contacted me since.
9 grudnia 2025
Opinia niezależna
Odpowiedź od Grand Prix Racewear
Hello Nasa please may I have your order number to understand any problem you may have had with your order. Thank you GPR
Not very good at all ordered my…
Not very good at all ordered my purchase you took money out of the bank then sent me an email that you didn’t have it. You wouldn’t be getting it till after Christmas. Just received money back in the bank very disappointed as this was supposed to be my grandson’s Christmas present.
4 grudnia 2025
Odpowiedź od Grand Prix Racewear
Hello Sonia I am sorry we have let you down on this occasion. As you will have seen the Kart Suit you ordered was not in stock at the time of ordering and our website stated approx. 5-10 days delivery. After checking I can see we contacted you to let you know the supplier was also out of stock until after Christmas. I can see we actioned your refund as soon as you informed us you would not like to wait for the suit or choose from alternatives offered.
Superb costumer service
My kids are into karting and every-time we need karting accessories for them, this is the shop we’d always looked at. Their costumer service is superb. They’ve always call when items are out of stock and an alternative is always provided. It only shows their dedication and commitment for costumer satisfaction.
3 grudnia 2025
Excellent
Excellent
Even had a call to discuss order as couldn’t get original item ordered. However, when it arrived, it was exactly what I wanted. Thank you
28 listopada 2025
Daniel went over and above
As a regular customer of GPR they always provide excellent advice and service. To add to their normal high level I reached out to Danial their GM after him giving me his card as wanted to make a sizeable purchase. His coms were excellent as the item was not in stock and I needed for an urgent track day. He confirmed he would make it happen and the items arrived the day before. Amazing service
5 grudnia 2025
Opinia niezależna
Was a little disappointed the boots…
Was a little disappointed the boots were out of stock but was told they were doing a special order ...i was kept in the loop by Daniel Jones ..so my experience was 100%
Great..
1 grudnia 2025
Seemingly forgot about my order and…
Seemingly forgot about my order and only sent it out after I’d called a month later to check on it !!
Very disappointed
1 grudnia 2025
Odpowiedź od Grand Prix Racewear
Hello Joshua I am very sorry for the lack of communication with your order. The supplier was out of stock of this item when you placed your order which delayed them arriving with ourselves. I am sorry if we did not communicate this clearly to you.
Excellent service on the two occasions…
Excellent service on the two occasions I’ve used them.
Visited the shop with my son and the staff were very patient and helpful.
Purchased through there on line shop and the service was excellent.
Would definitely use them again.
23 listopada 2025
Good price and prompt delivery
29 listopada 2025
Super fast shipping and great…
Super fast shipping and great communications. Plus the great price. Thank you!
29 listopada 2025
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