GO Outdoors - Sunderland Recenzje 

2038
Wynik TrustScore: 5 na 5

4,8

Pallion Retail Park, SR4 6TY Sunderland, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.

Reakcja na opinię

Oceniono na 5 z 5

Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Called into the Sunderland branch this morning for a pair of walking training shoes and the assistance Karen pull out all the stops. She was very helpful and nothing was a problem. We go every time wh... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Sunderland

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Pallion Retail Park, SR4 6TY, Sunderland, Zjednoczone Królestwo

  • 03443 876770

4,8

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(2038)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 36 115

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Sunderland branch

Visited the Sunderland branch and to say the service was good is an understatement, from looking for advice on clothing and aqua coats I was really surprised of the level of product information and knowledge which isn't normal in many other stores now , thank you Karen , Shauna and Maddie for a fantastic shopping experience

18 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I rang up to see if a coat was…

I rang up to see if a coat was available in there store as it was sold out everywhere else. The lovely staff set aside the coat for me and were so helpful. Amazing customer service and felt so homely and friendly. Go outdoors, your staff need a pay rise!

22 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer service

Great customer service, with a friendly advisor Sue, provided a lot of good knowledge around Rab and various other brands 👍

19 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Sue and Shaun at very helpful at the…

Sue and Shaun at very helpful at the front of store to pick winter trousers and at the till ,very helpful and polite

18 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Go outdoors pallion

Me and my brother Popped in today to grab a few things for the family for Christmas and was greeted at the door by Sue who was more then helpful with sizes and fitting etc definitely recommended P.S if the managers see this she deserves a pay rise 😉

12 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Staff very friendley and more than…

Staff very friendley and more than helpful in my exchange of outdoor trousers. Sue went out of her way help me and save money as well. Thankyoy

12 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer service

Telephoned the Sunderland store to see if they had a certain coat in and Sue found it and put it behind the till for me. She was so helpful and nothing was too much trouble. Thank you Sue for a great shopping experience in your store

11 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Sue in Sunderland store

Sue served us at the till. She ordered a pair of boots that were out of stock in store. She was very helpful and pleasant. We often go to the store in Sunderland and all the staff are so good it’s a pleasure to shop in there.

11 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great experience in store with expert…

Great experience in store with expert advice and support from Poppy. I’m new to buying outdoors products but she was very helpful!

7 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Such helpful staff

Poppy was so knowledgeable and helped me find the perfect coat for a Christmas gift. She was very friendly and gave great customer service.

7 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I was looking at getting some hiking…

I was looking at getting some hiking boots and Karen kindly assisted me. Can I just say how brilliant she was. Super helpful, went back and forth multiple times to get me different sizes and didn’t once look like she was annoyed or fed up. Made me feel really comfortable. Give that woman a pay rise!

1 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Ruby was realy helpful today,after…

Ruby was realy helpful today,after deciding what best sleeping bag to choose Ruby came over to advise me which one to pick as a couldn't decide Ruby is a credit to the store

6 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Saw on fb they had sum crab bait

Saw on fb they had sum crab bait, went in n the nice lassy said I needed a five quid card to get the "discounted price". Must think I'm stupid like, walked out plenty other places to get bait AT A REAL PRICE

1 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent customer service

I rang the Sunderland store at pallion and spoke to Sue who kindly checked stock for a jacket for me and kept it at the till. She was extremely polite and helped me with another query in store. It made my shopping experience a pleasure and hassle free. Thank you Sue

4 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Served today by Sue and Katie,two…

Served today by Sue and Katie,two brilliant assistants a credit to your company,nothing was a problem,so helpful 💐💐👍👍

3 grudnia 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Large purchase just before closing!

We recently went into store and bought a load of coats for a local children’s charity.
Between Drew and Poppy they assisted us with our large purchase and even got us an extra discount from Claire the manager. I can’t fault go outdoors. We ordered more online ending up with 80 items of outdoor warm clothing for children who may not have anything and the staff kept me updated on the deliveries and assisted with the collection.
Thank you drew and poppy and the wider gooutdoors team couldn’t have done it without you.

16 listopada 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Assets to the company

I popped into go outdoors to get some camping bits and was served by Maddie and Katie. Maddie was so friendly and could not have done more for us. Katie offered excellent knowledge and made sure we left with what we needed. Both made the shopping experience perfect. Thank you!

26 listopada 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent service

Excellent service, great value and quality. Thank you to Sue for her help selecting a coat and finding the size and colour we wanted.

25 listopada 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Shaunna helped us out great today…

Shaunna helped us out great today really knew what she was talking about very valuable to the business

22 listopada 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Shauna helped in store with a number of…

Shauna helped in store with a number of purchase’s. She was professional, very knowledgeable and guided me to what I needed rather than didn’t need. Thank you Shauna. Very pleased with all the goodies I bought too.

22 listopada 2025
Opinia niezależna
Logo GO Outdoors - Sunderland

Odpowiedź od GO Outdoors - Sunderland

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

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