Brilliant customer service and assistance from Laura. I'm traveling quite a bit around the UK and this branch is the only one which had the boots I was looking for to try on. I phoned beforehand and s... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were served by Ian who was very helpful and knowledgeable. Received great service and am now enjoying a new pair of comfortable well-fitted hiking boots. Would definitely recommend.
Reakcja na opinię
I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... Zobacz więcej
Reakcja na opinię
It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... Zobacz więcej
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Informacje dotyczące firmy
- Sklep turystyczny
- również w kategorii:
- Jeździectwo
- Klub wspinaczkowy
- Sklep dla biegaczy
- Sklep rowerowy
- Sklep z odzieżą aktywną
O GO Outdoors - Shrewsbury (Express)
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, Zjednoczone Królestwo
- 01743 290686
4,8
Doskonała
677 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
In store service was good but online terrible
In store service was good - I had bought a jacket for my youngest daughter and wanted a matching one for my eldest. The assistant ordered one for me online as they had the size available and arranged for it to be delivered to me at home - all great.
I then get an email telling me the order had been cancelled due to no stock available (first issue - why allow an item to be ordered if it is out of stock)
And then further on in the email it says they won’t refund me (despite having my card details) and I’ll need to go back in to store to get my refund. Totally absurd - not great customer service and means I have to make an unnecessary trip in to store.
14 września 2025
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Brilliant
Brilliant, Ed was knowledgeable, approachable and helpful. Thanks Ed
12 września 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I went to collect my order but found I…
I went to collect my order but found I was in the wrong store but the staff went and found one that they had in stock so I bought the one they had
25 sierpnia 2025
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Wanted to buy some fleece jackets &…
Wanted to buy some fleece jackets & waterproof jacket . Laura was very informative and helpful so I could make the right choice.
Staff in shop very polite and lovely kind people . Even brought over a chair so my very elderly father could rest his legs.
19 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Super helpful staff
Had bought some walking boots 3 weeks ago, and they were already coming apart at one of the seams. I was in town and popped in on the offchance that they could help me out. Laura was amazing, super helpful despite issues finding my members card account and me not having the receipt - she did everything she could to resolve the issue and sorted out an exchange for me. She went above and beyond to help me. So grateful to you Laura!
16 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Excellent service from Lilly
Excellent service from Lilly, she really spent time understanding what was required before suggesting things
14 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Walking shoes
My Dutch friend was looking to buy walking shoes
We were helped by Kelly and she was very helpful, friendly and courteous and helped my friend make the choice that suited her needs
12 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
First time going into a go outdoors…
First time going into a go outdoors store looking for some walking boots for myself and my wife !
Elin was very patient, helpful and informative !
Great service
Thanks guys
10 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Good Shopping Experience
Lovely calm atmosphere in store. Helpful staff, without being 'in-your-face'. At the till, the lady serving was smily and quietly helpful. Perfect shopping experience.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Served by Josh
Served by Josh. Helpful advice, went to browse and came away with a camping cook set, two chairs, and a table. With a new Go Outdoors card it made for a useful saving.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Lilly was the staff member that helped me. I was looking for a new pair of walking boots that needed to be durable but lightweight. She went through my options and gave me some advice on the best ones for comfort. Anything she wasn't sure on she asked one of her colleagues.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Great staff. Elin was super super helpful and made the visit a pleasure.
26 lipca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Helpful and friendly Team
Lilly was very helpful and the Manager helped me with an purchase exchange with patients even though it was very busy.
31 lipca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service from Dan
31 lipca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I came into this store on 21/07/25 to…
I came into this store on 21/07/25 to see if I could find a pair of walking boots to fit my strange-shaped feet. Ian the manager met me, and both helped to fit me with a great pair of Scarpa boots, but also gave me a tip to prevent the boots becoming too tight -tying a reef knot in the laces just above the critical place. The boots now feel very comfy - well done!
21 lipca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The store had what I required
The store had what I required, at a price that was less than I expected to pay. Service was courteous and pleasant. I'll certainly recommend this store to anyone who might enquire.
20 lipca 2025
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Staff member was very helpful
15 lipca 2025
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Really helpful assistant who told me where to find what I needed and took the time to resolve a difficulty with my membership.
12 lipca 2025
Opinia niezależna
Odpowiedź od GO Outdoors - Shrewsbury (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
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