GO Outdoors - Preston Recenzje 

2195
Wynik TrustScore: 4.5 na 5

4,7

Deepdale Retail Park, PR1 6QY Preston, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Preston

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Deepdale Retail Park, PR1 6QY, Preston, Zjednoczone Królestwo

  • 01772 349669

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(2195)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 496

Napisz recenzję
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Oceniono na 5 z 5

Camping Click and collect

Ordered more oex camping goods on line using the click and collect. Products were made available really quickly. Alison served us and was very knowledgeable about the camping products. Thank you.

23 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

Oceniono na 5 z 5

The way shopping should be

We found exactly what we needed and Amelie went above and beyond when we got to the checkout

22 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fast, friendly and efficient

Fast and efficient, Amber was really helpful by helping us review our annual membership, really kind and friendly.

22 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Awful experience

Awful experience. Ordered a rab coat online for my mum for Mother’s Day - due to be delivered the day before. On the day of delivery, they cancelled it and told me my refund would take 5 days. I didn’t have any more money to buy another jacket so I had to borrow it and I went to an actual store in Preston and the only one I could find was £50 more. I bought it and gave it to my mum the next day. It was too small. We went back on that same day and they said they couldn’t order us the bigger size but I could take it to the till and get a refund and find another somewhere else. Oh and obviously that refund would also take 5 days. They wouldn’t assist with advising which other localish store may have the size we needed and said they couldn’t find out for us. Terrible service - would avoid in future.

14 marca 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Top customer service

Had a great experience at GO Outdoors thanks to Alfie.

He was really friendly, knowledgeable, and went out of his way to help us find exactly what we needed.

Nothing felt like too much trouble, and his advice was spot on.

Made the whole visit easy and enjoyable - top customer service!

20 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Brilliant staff.

The sales assistant Amber was very polite and helpful. In the product I was looking for.

19 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Alfie was really helpful with sizes and…

Alfie was really helpful with sizes and locating items for my son’s ski trip. Very friendly and great customer service

19 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Walking Poles and Hiking Shoes

I went into the store to buy some walking poles with no experience on using them before. I approached Jack who was absolutely amazing; he clued me in on the poles and measure me up for some Leki Lite Khumbu poles and explained all about them. Following on from that he also helped me pick a pair or Merrel hiking shoes and also explained about the soles and insoles which gave me confidence in my purchase. What an excellent service from this young man Jack. He should be recognised for his excellent customer service

8 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Came in to swap a pair of pants because…

Came in to swap a pair of pants because I got the wrong size.

Staff were quick, polite and friendly.

Can’t fault anything, shout out to Alfie

18 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Went to get a fair bit of stuff for a…

Went to get a fair bit of stuff for a trip up the cairngorms, and with it being a bit more adventerous than our normal trips, i was looking for a few tips, with which the staff were more than happy to help with, giving practical and economical advice, helping me save a good chunk of change, as i would have just bought the most expensive items, believing them to be the best. Alfie was especially helpful, even helping bring the heavier gear put to the car. Other companies could learn a thing or two about customer service from GO.

16 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I love go outdoors i always get my…

I love go outdoors i always get my coats from there and walking boots and trousers. They have a great range of everything you need for adventures.

25 lutego 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

We got exactly what we came out to shop…

We got exactly what we came out to shop for, on the sale rail which was then hit again with further discount, over the moon couldn’t have got better at any other shop, 1/3 of the price in another retailer thank you so much to Neil at deepdale for your help , very nice man

10 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

Neil was very helpful when buying a…

Neil was very helpful when buying a Belay Device and caribiner for my granddaughter's birthday.
All I had was a photo of a DMM Beetle Belay Device attached to a caribiner. He explained they were 2 separate pieces of equipment. Would have liked to have purchased the DMM Beetle Belay Device as it looks more sturdy than the MANTIS I have purchased. There were no DMM Beetle Belay Device in stock
Good service.

7 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer service with a smile

Great customer service with a smile. Amber was very friendly & helpful.

9 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Online order was cancelled because one…

Online order was cancelled because one item went out of stock

Drove to Preston Deepdale to purchase as all was in stock.

Whilst checking out the price of the tent went up £150 as the offer ended.

Very dissapointed.

1 marca 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Poor customer service and communications !!

Appalling service ordered online for store collection didnt hear anything for 8 days contacted customer service who said it had been instore for 6 days so rang store and spoke to very unhelpful girl who said it wasnt there if not had email confiming. I rang back finally got through speak with manager at store who found it straight away finally got order after 10 days !!

7 marca 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Thank you for the help with the socks…

Thank you for the help with the socks today.
Luke at check out very pleasant and helpful.

8 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fantastic customer service

Customer service was incredible, I wasn’t sure what walking boots to get and Alfie and Callum were really helpful with all our questions.

7 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Helpful Staff

Went into Go Outdoors to possibly look at some walking boots. Alfie was really helpful and help me settle on a nice pair to walk the fells with.

1 marca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Go outdoors is now my go to place…

Go outdoors is now my go to Camping Suppler for all my camping. The range of products is vast and their knowledge and assistance in store is amazing. The membership discounts are just great and the quality of the stock is second to none. Would definitely recommend to anyone.

21 lutego 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

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