GO Outdoors - Preston Recenzje 

2192
Wynik TrustScore: 4.5 na 5

4,7

Deepdale Retail Park, PR1 6QY Preston, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Came in today to get things for a camping trip olly took me around the whole shop gave me expert recommendations for everything answered every single question i had in full detail. Kohanna served me a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The store had a great range of gear perfect for any outdoors goer. We especially were impressed by the kindness and amazing customer service given by Olly. When I was struggling to find a pai... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Very poor, took payment for an item that turned out to be unavailable after 9 days no online update as unavailable or out of stock. After 2 weeks a refund appears unannounced very poor communications... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great customer care . Jackson from the Preston deepdale store was very attentive and patient as I tried a few pairs of hiking boots. Asked a few questions and Jackson was very fluent and knowledgeabl... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Preston

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Deepdale Retail Park, PR1 6QY, Preston, Zjednoczone Królestwo

  • 01772 349669

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(2192)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 238

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I was served by Sara who was extremely…

I was served by Sara who was extremely helpful. She was very kind and her customer service was excellent. Thank you Sara

10 lipca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

We were served today by jack

We were served today by jack - he was patient, helpful and super polite.
When we were leaving I actually said if our son grew up to be like him I’d be really proud 🫶

9 lipca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Calvin is an amazing member of staff at…

Calvin is an amazing member of staff at the Preston branch. Exceptionally, helpful, personable and knowledgeable. Thanks

1 lipca 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Good service from Kojo

Busy shop but Kojo in footwear was great, juggling different clients with calmness and humour.

4 lipca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Served by Kohana which made the…

Served by Kohana which made the shipping experience pleasurable.

3 lipca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Hope could not of been more helpful and…

Hope could not of been more helpful and lovely

2 lipca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

KOJO SUPERSTAR!

KOJO SUPERSTAR!! I wanted some new walking boots and I couldn’t have wished for someone better to help me. I wanted to try 3 different brands, merrell, north face and scarpa. He talked me through the differences in the materials of each boot and brand, and answered any questions I had perfectly. There was next to nothing he didn’t know about the stock in store ! He has been there 4 years and is so so knowledgable. Absolute credit to the Go Outdoors team. He didn’t rush me to make a decision or stand over me whilst I tried all the boots on, he let me take my time and see what worked well for me. Can’t praise him enough!

30 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I was served by George at the Preston Deepdale branch

I was served by George at the Preston Deepdale branch, and I can honestly say this is the best customer service I have received in a long time. He was polite, extremely helpful, and went out of his way to sort out my Duke of Edinburgh discount, all smoothly and with a smile. It is so refreshing to see such excellent service, which is so often lacking in today's younger generation. Thank you, George!

29 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Alison was great

Alison at Preston, Deepdale was great. We arrived at GoOutdoors Preston the day before a camping trip to buy 2 chairs. The choice was very limited as they had been selling many chairs due to the recent heatwave. Alison advised that a delivery had just arrived and there were chairs on it but it needed unloading and checking. She took our number and said she would call us later that day. Within an hour we received a call from Alison who had reserved 2 chairs for us and left them at the till. What can I say, great customer service, very helpful, can’t fault our experience

25 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great Service

I arrived close to the stores closing time and felt still welcomed. I gathered all the items I needed and were assisted when necessary. Checking out was easy and not rushed. Thank you to George, for the great checkout experience and for giving his full attention to the customer.

29 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

George was very helpful

28 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 3 z 5

No confirmation email again!

This is the second time I have ordered online in recent weeks and the second time I have not received an email or text to say my order is ready. I have had to leave it a couple of days each time and go in in the hope the order is ready. Both times it was which was good but I'd be extremely annoyed if it wasn't.

10 czerwca 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Products were great value.

Products were great value.
However, it was the service that stands out. George helped me out to the car as I had a full trolley of camping gear - fine young man for doing that.

23 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Shopping Experience

Fast efficient service and friendly staff

5 czerwca 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Kojo was incredibly patient and helpful…

Kojo was incredibly patient and helpful whilst I tried on virtually every walking boot in the shop! His recommendation was spot on - they fit like a glove and now at home with me! He even delayed his lunch break to finish serving me. Thank you - I wish more retail staff were like this.

13 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Calvin was excellent and knowledgeable

Went in for some fishing tackle for my son. Having not fished for years myself and knowing lots has changed. Calvin was extremely helpful, told me what I needed, but also showed me what to do with it. Will definitely go back when I need more. Thankyou very much

12 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Standout Staff, at a Great Store

We visited Go Outdoors in Deepdale today and we were served by Kojo and Arthur. Kojo was very knowledgable of the products and so helpful when we wanted to try on different boots. Arthur was also very helpful and patient when it came to us applying different discounts, price matches etc.
Great store, great customer service and brilliant staff!

9 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

Pair of nice employees

Not sure whether Arthur was the guy on the till or the guy that fetched my boots , but great chat and service by both of them!
Preston Deepdale store

9 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

The young assistant was very helpful…

The young assistant was very helpful and offered some useful advice . Giving me several options to think about .Kohana was very helpful. Excellent service

9 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

I placed a click and collect order 11…

I placed a click and collect order 11 days ago and it still hasn't arrived in store yet. I have made two visits to the store and have had to buy the items again as I can't wait any longer. I was told two days ago that this would be investigated and that I would receive an e-mail that the purchase would be refunded but haven't received anything as yet.

6 czerwca 2026
Logo GO Outdoors - Preston

Odpowiedź od GO Outdoors - Preston

Thank you for taking the time to share your review with us.

We are deeply sorry to understand of the issues you have experienced with the collection of your order. This is not the level of service we want our customers to receive and this will be raised to the required teams for further investigation.

We have contacted you via the email address on your order to gather further information regarding this to have this resolved as soon as possible.

Kind regards,
GO Outdoors Customer Care

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