GO Outdoors - Poole Recenzje 

2853
Wynik TrustScore: 5 na 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Poole

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Zjednoczone Królestwo

  • 01202 013610

4,8

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(2853)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 367

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Harry the Hero

At 3:50 on a Sunday I made a call to the Poole store to ask a question about an online order. I spoke to Harry who explained a large price item could not be ordered online due to the size and weight. He explained I could hold one for 48 hours and even checked stock whilst I waited on the phone. I am in store now collecting my new and enormous tent and cannot thank Harry enough for his help and knowledge. Our family camping adventures begin!!

15 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Haleema was very personable and…

Haleema was very personable and informativeand helped us to find exactly what we needed.

13 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Absolutely brilliant customer service…

Absolutely brilliant customer service from Maleema! She was very positive, offered her help and eager to support all customers she come across. She helped me pick the perfect hiking boot, proving advice about best boot support and socks based on the type of hiking/walking we do. She helped us find microfibre towels as well.

Pleasently surprised at the till that the price was a lot cheaper than expected as there was an extra GO deal on. Overall a very positive experience!

13 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer service

The staff in the Poole branch are always friendly and helpful. I was looking for a new pair of walking shoes and was served by Haleema. She was super helpful and knowledgeable, real credit to Go Outdoors.
They also have a really good range of clothing and equipment.
Always a pleasure shopping there.

12 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Halaema was very friendly and helpful!

11 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I am awful at decisions!

I am awful at decisions!! Today I needed a new tent and Quinn was SO patient and helpful I actually managed to buy one which I am very happy with instead of giving up …. Again … and going home 🤣 Quinn even carried it to my car. Thank you 😊

12 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I had a great experience at Go Outdoors…

I had a great experience at Go Outdoors Poole yesterday -Maleema was really helpful in the boot section with advising on hiking boots. Will definitely be coming back for other outdoor equipment purchases in the future.

11 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great experience and amazing staff

We had a great experience buying walking boots for myself and my husband. Haleema was extremely helpful and nice. Thank you very much!

11 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

Helpful staff

Visited Poole branch today & found everything we were looking for. We were served by Maleema who was very helpful & friendly having a constructive input with our purchase.

11 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Thank you harry

Thanks you harry, very helpful with finding things i would of been there all day and good pointers with the socks thank you dear

10 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great Staff

Great place, well spaced out.
Superb and friendly staff. Had a great chat with a shoe guy today and the lady at till (Kim) was pretty patient and sound whilst helping me pack and sort all the bits id bought 👍🏻
Definitely recommend the store.

10 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent service

Member of staff was friendly, gave honest advice and super helpful -Haleema at Poole store

5 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Quinn is a star!

Brilliant help today from Quinn who assisted me chose a Cadac and the associated bits and bobs! So confusing but with Quinn’s help it all made sense. Now if he’d like to come around and help me cook on it that would be excellent! Seriously though, thank you Quinn.

2 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

The assistant who helped me choose some…

The assistant who helped me choose some new walking boots

1 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

A very excited Maleeva rushed over to the checkout


Maleeva in the boot section was excellent in assisting and advising me in purchasing insoles for my walking boots. I also needed walking socks but my size was not in stock. However whilst at the checkout paying for the insoles an excited Maleeva rushed over having found a pair of socks in my size. Very well done thank you.

22 maja 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fab service and great prices!

I visited this store today as needed some tent bits for our IOW festival trip. A young man called Harry helped me and gave me advice, he was very approachable and friendly! The man on the cash desk was also really helpful. A great store with such great prices when you become a member, well worth the 5.00. Thank you for your service

29 maja 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Signed up for membership online to get…

Signed up for membership online to get 10% discount for a product that I wanted in a local store which showed in stock. Went to order only for the system I could not collect from my local store, nearest store being 30 miles away.
Then went to my local store, found the product only to be told at the til that getting my membership online meant I couldn't use it in store for at least a few days! Person on the til did get my membership prices by getting a manager to apply although had to wait 5 minutes for them to be free. Farcical from end to end

21 maja 2026
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thank you for you taking the time to leave a review.

We are sorry to hear of the experience you have received when purchasing the item and with the membership being applied instore, whilst we aim to ensure our stock files are accurately reflected on the website and instore occasionally stock discrepancies can occur. We are pleased to hear that you was able to purchase the item in the wanted store.

Your experience has been highlighted to the relevant teams for improvements to be made.

Kind regards
Nicola
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Dave was great on the till

Dave was great on the till, he was able to raise a question for me with the shop staff for a product I could see myself.

26 maja 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Well stocked store

Well stocked store. We visited as wanted a portable gas bbq and unsure which one would be best for our purpose fortunately shop supervisor's Ben and Quinn were close at hand and asked if we required help. Both were super knowledgeable and went on to sell us a cool box and bbq accessories too. Their service was EXCELLENT and both are an asset to Go Outdoors. If ever you are visiting store and are unsure about your purchase we would recommend seeking their help.

26 maja 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent service

Visited this store and was served by an extremely helpful member. Her name was Haleema, and she deserves a mention because she was very knowledgeable & helpful in helping my husband make the correct decision on which shoes to buy. He felt 2 different sizes fitted him well & both were comfortable. She explained why the smaller size were the correct ones , giving knowledgeable clear reasons. A few days later, one
happy customer with very comfortable shoes and no blisters. Thank you Haleema.

23 maja 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

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