GO Outdoors - Poole Recenzje 

2905
•
Wynik TrustScore: 5 na 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Went into the store at Poole looking for walking shoes - i hate this type of shopping and i find it pretty overwhelming. Peter turned up and he made my experience all the more easier and pleasant. He... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Will served us today in the shoe department as we were looking for walking g boots for South America and his knowledge was brilliant and really helpful

Reakcja na opinię

Oceniono na 5 z 5

A seamless experience at Poole store with Andy A & Kim yesterday 22/10/26. Exemplary service and a deal was done. If only everyone was as pleasant. Well done.

Reakcja na opinię

Oceniono na 2 z 5

The goods purchased so far, appear to be just the ticket, and when I visit your retail store your staff are very helpful. However, my biggest gripe and frustration is that what seems to be availab... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. również w kategorii:
  3. Jeździectwo
  4. Klub wspinaczkowy
  5. Sklep dla biegaczy
  6. Sklep rowerowy
  7. Sklep z odzieżą aktywną

O GO Outdoors - Poole

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Zjednoczone Królestwo

  • 01202 013610

4,8

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(2905)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 36 823

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Looking for hiking boots

Looking for hiking boots. A very large range available in all sizes, from budget to premium brands. Able to try them on.
Friendly young man answered my questions.
BTW they stock a very wide range of mainly local regions' OS maps.
Friendly person at the checkout.

7 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Helpful and knowledgeable staff

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeable staff members. I was particularly pleased that Quinn was able to find me a suitable raincoat, and that Wiktor sorted out our store membership.

7 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great service

Staff all very friendly and knowledgable on their products especially Wiktor who knows the jackets inside and out

7 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great service and help but big shout…

Great service and help but big shout out Andy A for helping us with our purchase. Great shop

5 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent service in store

After having a horrendous time with go outdoors customer service,we called into Poole go outdoors shop Andy A was amazing and sorted out all our problems, Andy went above and beyond to sort a new Jacket for my wife so thank you Andy,then when we got to the tills Rebecca had already been informed by Andy of all the problem's we had with customer service,once again she went above and beyond to sort out the gift card we had and a 10% code she sorted it all out and we left the store very happy so a massive thank you,go outdoors management need to take notice this is what customer service is all about not like the customer service you get on the end of a phone,wish I had a go outdoors near me so luckily we called into Poole while on holiday once again thank you

4 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Very good prices

Very good prices. Rebecca helped me and she was friendly and efficient

4 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

From the moment we entered the store to…

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted out the right size of boot for me in my preferred Berghaus brand and made sure it fitted properly. Rebecca also helped us again at the end in getting a refund on the initial pair of boots, which we had purchased on-line. Would definitely go there again.

4 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Dave was really helpful and gave excellent customer service.

Dave was really helpful and knowledgeable. As always excellent service

1 września 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

We had a great experience buying our…

We had a great experience buying our first tent, and Quinn who helped us was very knowledgable and answered all our questions too. Thank you.

31 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Very friendly staff

My children and I were served by Haleema a few weeks ago. She was ever so friendly and extremely happy to help us find the perfect walking shoes for my children. We even had a chat about life in general. She’s a credit to Go Outdoors.

3 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Oceniono na 4 z 5

A great store for all outdoor activities

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alternative choice.
Helpful and friendly store staff and good customer service. Will return again with better luck next time.

20 sierpnia 2026
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Harry and Marcus are great

once again great service from Harry thanks for the advice and a big thanks to marcus in footwear lovely bunch of lads plus very knowledgeable cheers

30 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Good customer support from Wiletor in…

Good customer support from Wiletor in coding a Berghaus coat

30 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

If I could give 6 stars I would

If I could give 6 stars I would, the guys in store were the most helpful and useful people we could've encountered. Helped me make a decision without being pushy towards anything in apeticular but more informative on what catered us.
Dave and Rebecca were our helpers and to leave a shop feeling great with what we'd purchased was solely on them! I probably would've gone for the more expensive one under the assumption that more money = better but with the help of these two we settled on the right sized tent with the right things we needed for our family! I will always shop with go outdoors knowing I get incredible treatment like I did today.

Thanks guys

25 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Always got time for Go Outdoors

I’ve always got time for Go Outdoors. Their customer service is superb - no hard sell and they genuinely want to help you get the best thing for you.
Andy A was knowledgeable and gave lots of his time. Many thanks all, and well done. (Also got some Paramo in the sale which is a bonus!)

22 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Never been camping had no idea what to…

Never been camping had no idea what to buy or what to look at, Quinn & Dave from the Poole branch were really professional & such a help, they are an asset to the company.

Thank you

20 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Visited the store last minute

Visited the store last minute. Rebecca on tills was extremely helpful, signed me up for membership card and saved money. She needs to be employee of the month. Will be be coming back again soon

17 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Rebecca was at the til on a monday and…

Rebecca was at the til on a monday and couldnt be more helpful .. found the Leatherman i wanted and patience to serve me … signed up to Go Outdoors membership and will be back

17 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Give Rebecca a raise!

Top service from the only lady on the tills during a busy spell. Rebecca deserves some notoriety, please make sure she is rewarded.

Members prices and deals make this chain the best there is. I'll be back time and time again.

17 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Jake has very good service

Jake has very good service

15 sierpnia 2026
Opinia niezależna
Logo GO Outdoors - Poole

Odpowiedź od GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

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