Had everything that I needed plus so much else. Being disabled I needed an assistant after we had browsed in the area that interested us. An assistant was hard to find but, when found, was extremely... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Staff just chatting. Laughing at customers in their faces and not taking work seriously.
Reakcja na opinię
The whole team there, but in particular Paul, we’re extremely sympathetic and helpful in replacing sleeping bag that I’d bought online click and collect through another store. On opening it I found it... Zobacz więcej
Reakcja na opinię
My daughter is shortly going to travel in the far east for the next 6 months or so. She needed suitable equipment for this and her subsequent overseas research projects in support of her future as... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep turystyczny
- Sklep z odzieżą aktywną
- Sklep rowerowy
- Klub wspinaczkowy
- Jeździectwo
- Sklep dla biegaczy
O GO Outdoors - Oxford
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
426 Abingdon Road, OX1 4XN, Oxford, Zjednoczone Królestwo
- 01865 411020
4,8
Doskonała
2 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The team were very knowledgeable and…
The team were very knowledgeable and patient while I made my choice of walking boot. I am very happy with my purchase.
17 listopada 2023
Odpowiedź od GO Outdoors - Oxford
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Liam was very helpful
I went to collect an order I had placed online. Unfortunately the item sent to the store for me was not the item I had ordered. I understand this is nothing the Oxford store has control over. I spoke to Liam in the Oxford store and he was very helpful and empathetic to the situation. He kindly refunded me for the incorrect order and placed a new order for me for delivery to my home. Liam was apologetic for the situation and made be come away from the store with a smile... despite not coming away with what I went there to collect. 5* for Liam. 0* for whoever packed the item from the online order.
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service. I will pass the feedback to the relevant department for future improvements.
We hope that you continue to shop with us.
Regards,
Faiza,
GO Outdoors Online Reviews Team.
Liam was very helpful.
Liam was very helpful and was able to help me sort out my membership with no problems. He was a very polite young man.
He had great customer service skills.
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Clothing Legends
Legends on clothing, gave me excellent advice.
If you come to this store and need clothing advice make sure to ask either Helen, Laura or Victoria for their help, couldn’t recommend their help more then this!!!
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Oxford
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Oxford
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very positive hour in the Oxford store…
Very positive hour in the Oxford store - various staff were very helpful finding us the right sizes and prices, and then Liam was very helpful on the till, so would very much recommend
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Liam is a legend
I was served by Liam and he was great. Thanks Liam!
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent choice and very supportive…
Excellent choice and very supportive staff. Given very valuable advice. Highly recommend.
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Great service from Billy
Great service from Billy helping me buy a pair of boots suitable for the West Highland Way at a great price.
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Great store
Great store, excellent stock of everything and really nice customer service - great job Liam!
18 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Paul gave me great advice
My daughter is shortly going to travel in the far east for the next 6 months or so.
She needed suitable equipment for this and her subsequent overseas research projects in support of her future as a biologist.
Paul gave great advice to cater to her specific needs and didn’t try and upscale her needs; instead giving solid advice and hints to help her make the right decisions.
She walked away with just the right rucksack and ideas towards her potential needs as she prepares for her next adventure.
16 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
My daughter and I came in this morning…
My daughter and I came in this morning to get a new patio gas tank. We were served by Steve who couldn’t have been more friendly and helpful. He even carried the very heavy tank to our car. Thank you Steve!
17 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Knowledgeable staff
Came to the store today looking to buy waterproof footwear. Paul’s knowledge and understanding of what we were looking for was first class. He was even able to help with the best thickness of sock that would work well with them. Thanks Paul!
15 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tomas and Gemma were very helpful
Tomas and Gemma were very helpful, friendly and patient as we went through a complex return process and then bought some other goods.
15 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Help with Berghaus coats much appreciated
I ordered two sizes of Berghaus Glissade into store as Click and Collect, as I was unsure which would work best with my interactive fleece - Thomas, Gemma and several other members of staff were extremely helpful, finding my items quickly, helping me try on, advising upon request and then assisting me to return the less preferred size. Another great experience at this store (& picked up a few other bits on my way out!). Thanks
15 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Helpful friendly staff
Helpful friendly staff. Helped me find the right type of boot and priced well.
14 listopada 2023
Odpowiedź od GO Outdoors - Oxford
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really helpful advice
Really helpful advice. The salesperson was knowledgeable and experienced. Also, she was not overbearing. At no point did I feel pressurised. She gave me plenty of space to make up my mind.
6 listopada 2023
Odpowiedź od GO Outdoors - Oxford
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Thanks to Laura for helping me
Thanks to Laura for helping me! She made my parcel drop off super easy!
14 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
I found the items I wanted
I found the items I wanted, and a few more which I didn’t expect to see and bought. The salesperson, Laura, was most helpful and friendly and seemed to go out of her way to serve me.
13 listopada 2023
Opinia niezależna
Odpowiedź od GO Outdoors - Oxford
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.