GO Outdoors - Kingston Recenzje 

1579
Wynik TrustScore: 4.5 na 5

4,7

3-5 Thames Street, KT1 1PH Kingston upon Thames, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The staff were so helpful. The shop assistant who served us in the shoe department took all our shopping to the cash desk whilst we continued looking around the store. The cashier was charming and ver... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had to return some hiking shoes that had started falling apart after 6 months. Maria was extremely helpful. She patiently assisted us trying about 10 other pairs on. Instead of replacing we upgraded.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We visited the Kingston store enquiring about lightweight camping chairs, and we were shown quite a few by a staff member. He was incredibly knowledgeable and really helped us decide which ones. We've... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently visited go outdoors Kingston and found all the staff extremely helpful ! I purchased walking boots amongst other items ! The boots were slightly tight ! So returned for bigger size ! T... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Kingston

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • 3-5 Thames Street, KT1 1PH, Kingston upon Thames, Zjednoczone Królestwo

  • 0208 102 0142

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,7

Wszystkie recenzje

(1579)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 808

Napisz recenzję
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Oceniono na 5 z 5

Great work Ilyas

Great work Ilyas! With your help I was able to save some money

28 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Hiking boot shopping

Went in to get hiking boots. Robin was exceptionally patient and very knowledgeable. He went above and beyond his job, giving me lots of top tips for my forthcoming trek. I will be visiting again in the next few weeks and will certainly be checking to make sure Robin is available to help me again.

15 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Amazing service

I visited the Kingston store yesterday with the intention of purchasing a tent, and I had the pleasure of being assisted by Shon. He was exceptionally knowledgeable, friendly, and took the time to understand what I was looking for. Thanks to his guidance, I was able to find the perfect tent. I will be returning 😁

16 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I visited the store with my son and had…

I visited the store with my son and had a long list of kit requirements for the Duke of Edinburgh programme. The store manager asked one of his team Aaron to help us and he was superb - he was highly experienced in DoE requirements and expertly guided us through the store to complete the list, ensuring we had excellent quality and value for money. Can’t recommend this person or this store highly enough.

7 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great store with a huge selection &…

Great store with a huge selection & Excellent value for money

6 września 2025
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Jessica was amazing

Jessica was amazing! She helped my daughter Ellie with all her Duke of Edinburgh kit requirements. Jessica knew exactly what Ellie would need, did not try to sell her random, unnecessary stuff and was very knowledgeable-Ellie found her advice really helpful and was able to get everything she needed with minimum effort at a very reasonable price. Excellent service all round!

6 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Graet staff

Helpful and honest assistance from staff when choosing new walking boots.
Prices are excellent, as a member.

9 września 2025
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Thank you Kieran & Jess!

The reason I’m giving 5* is due to two exceptional members of staff - Kieran & Jess!
Kieran helped my partner & I find, setup & test an in-store ‘Hi-Gear Double Folding Campbed’, as we needed something off the ground on our camping trip. We were convinced it fit our needs & decided to order one new, to be delivered, but this unfortunately arrived damaged. Thankfully, Jess made the return process easy, whilst also reserving the backup in store, Kieran then tested it again & I bought it then & there! Kieran also suggested some torches, both for hanging up in the tent & handheld, I purchased both & they worked wonders. Most importantly, both members of staff were kind, respectful and very knowledgeable! They also did all this, whilst simultaneously tackling a big que of customers on the tills. Couldn’t have asked for more of them, they made what could have been a disaster, into a very fun, successful camping trip with my mates! Will definitely be returning in the future. Thank you both!

30 lipca 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I was served by Leah helping me with my…

I was served by Leah helping me with my daughter’s DofE requirements. She was so helpful and full of knowledge plus gave me options of what I might need in all different price ranges.
Great service. Thank you Leah!

6 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Wonderful assistance from staff helped…

Wonderful assistance from staff helped with a faulty product and couldn’t have been more helpful would 100% recommend

4 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

New boots

Staff (3) involved cared

2 września 2025
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 1 z 5

Inefficient till service

Inefficient till service, too few staff at tills. Transactions extended by staff chatting unnecessarily.

3 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent service from Alan in sorting…

Excellent service from Alan in sorting out a complicated refund.Many thanks

3 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 4 z 5

I ordered on line and went to pick up…

I ordered on line and went to pick up my order. Unfortunately only one item was supplier.
I went back today at get a replacement and Alan was very helpful and friendly and helped me obtain a replacement at the discounted price.

1 września 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 2 z 5

It was poor

It was poor, staff didn’t know about products . I spoke to 3 different people and just unhelpful
I

25 sierpnia 2025
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Jonathan was very helpful for choosing…

Jonathan was very helpful for choosing a sleeping bag and a tent. He was patient and informative. Thank U for your help.

20 sierpnia 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Kingston staff are always friendly and helpful

Popped into the Kingston branch to pick up one of their bargain £9 (special offer with the GoOutdoors membership) rucksack! My membership had expired so she kindly renewed it for me and was super helpful with my purchase. Such a nice friendly shop - the staff are always very attentive.

19 sierpnia 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

There are incredible bargains to be had

It is quite incredible that I paid £90 in total for a 3-man tent, a self-inflating mattress with built-in pillow (single and / or double) and a two-season rectangular sleeping bag, from a choice of three different shapes in varying colours. I saved myself a total of £130. What bargains are to be had. Absolutely delighted. Shall actually learn to enjoy camping again and have a comfortable night's sleep.

15 sierpnia 2025
Opinia niezależna
Logo GO Outdoors - Kingston

Odpowiedź od GO Outdoors - Kingston

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

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