No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.
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Lokalizacja
Zmień lokalizacjęUNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... Zobacz więcej
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An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.
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James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... Zobacz więcej
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Informacje dotyczące firmy
- Sklep turystyczny
- Sklep z odzieżą aktywną
- Sklep rowerowy
- Klub wspinaczkowy
- Jeździectwo
- Sklep dla biegaczy
O GO Outdoors - Horsham (Express)
Napisane przez firmę
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Napisane przez firmę
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Dane kontaktowe
UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, Zjednoczone Królestwo
4,6
Doskonała
332 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The staff were very helpful in the…
The staff were very helpful in the advice they gave me on buying my first pair of walking boots.
4 stycznia 2025
A very good range and helpful staff…
A very good range and helpful staff made a pleasant experience. It is a little confusing on prices of you're not aware of the club pricing as the non club price is not clearly displayed.
2 stycznia 2025
Visited the shop twice
Visited the shop twice. Very helpful staff in Horsham.First time to buy boots & second time to buy gloves. The salesperson advised me to purchase a Go card as it worked out the same price anyway, so win win with the card !
1 stycznia 2025
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Walking Boots purchase
Purchased 2 pairs of walking boots for me & my wife. Served by Matt (2264) who was very knowledgeable & helpful. Tried on quite a few pairs! Thank you for your assistance.
29 grudnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great range of outdoor clothing and…
Great range of outdoor clothing and equipment at great prices especially for club members.
30 grudnia 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent Customer Service
Excellent Customer Service. Staff knowledgeable and friendly. Also helpful.
7 grudnia 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Two incredible bargains
Two incredible bargains. A down gilet, I don't think you can beat down for warmth at very low weight. Secondly I was fortunate having small feet to pick up a pair of fabric walking boots at an amazing price. Very comfortable, waterproof, Vibram soles, yet lightweight.
19 grudnia 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Only 2 of 3 items arrived
12 grudnia 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great knowledge and friendly staff
Great knowledge and friendly staff
13 grudnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Horsham (Express)
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Great stock of items and very helpful &…
Great stock of items and very helpful & knowledgeable staff to help Due to this I was able to purchase what I wanted Thanks to everyone @ Go Outdoors. Merry Xmas and have a Happy New Year.
30 listopada 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great prices for members & always good…
Great prices for members & always good quality
4 grudnia 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
4 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
The Horsham branch had the best choice…
The Horsham branch had the best choice of sleeping bags in town and most were open to see.
3 grudnia 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent service from the staff
As someone older embarking upon travelling around Thailand, I needed the perfect backpack for my adventure. Sarah of Go Outdoors in Horsham knew the stock and was able to guide me in choosing the perfect item.
The service in this store is excellent and they carry good quality stock at affordable prices.
I now look forward to my travels as I have the right equipment.
Many thanks, Sarah.
28 listopada 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Neil was extremely helpful
Neil was extremely helpful and took me to exactly what i was looking for, saved me a packet of money too.
Got the product home and its excellent - Thanks Neil, I will be buying more online.
3 grudnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service
Excellent service , good advice and the team helped me find what I needed. Overall excellent experience at the GoOutdoors Horsham
Definitely recommend it
1 grudnia 2024
Opinia niezależna
Odpowiedź od GO Outdoors - Horsham (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Good selection for shopping
I found I was able to find & try on the coat I wanted without any problems followed by good service at payment.
I don,t like being greeted by someone as soon as I walk in the door as I feel that if I needed help I would ask.
21 listopada 2024
Odpowiedź od GO Outdoors - Horsham (Express)
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.