GO Outdoors - Erdington Recenzje 

2812
Wynik TrustScore: 5 na 5

4,8

Ravenside Retail Park, Kingsbury, B24 9QB Erdington, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Amazing service from GO Outdoors Erdington! Siobhan was absolutely incredible — so kind, lovely, friendly and genuinely helpful. She took the time to listen to exactly what I needed for my camping t... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Dont bother ordering on line wlith these i ordered some poles for my awning and was told they would be delivered in 2 days.3days later i got an email saying they cancelled my order but didnt explain w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Just wanted to say thank you for the excellent customer service that my husband and I received today whilst shopping at Erdington GoOutdoors. Staff were courteous and knowledgeable and gave helpful ad... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The Erdington team always do everything they can to help. Best retail team I ever interact with. Even if there is an issue they make sure everything is resolves quickly and without hassle. Couldn't re... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep turystyczny
  2. Sklep z odzieżą aktywną
  3. Sklep rowerowy
  4. Klub wspinaczkowy
  5. Jeździectwo
  6. Sklep dla biegaczy

O GO Outdoors - Erdington

Napisane przez firmę

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Napisane przez firmę

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Dane kontaktowe

  • Ravenside Retail Park, Kingsbury, B24 9QB, Erdington, Zjednoczone Królestwo

  • 01213 123719

4,8

Doskonała

Wynik TrustScore: 5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,8

Wszystkie recenzje

(2812)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 35 496

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent helpful and polite in every…

Excellent helpful and polite in every aspect Emma certainly knows her to treat her customers would highly recommend her for any advice

11 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Shauni + Sophie were very polite and…

Shauni + Sophie were very polite and helped me purchase the right climbing Harness that i needed. Loverly staff, i will definitely visit again 😁

10 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Perfection

28 maja 2026
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great customer service

Great customer service. Was unsure if a product was right for me. Emma gave me a full demonstration and went above and beyond

10 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Very helpful and knowledgeable staff.

Very helpful and knowledgeable staff.
A fantastic range of stock.
The member of staff that was brilliant was a gentleman called Fox short for Foxlivili I think, who helped us and got us a trolley and advised. We also had a very nice girl on till called Millie. Both were a credit to the company.

7 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Friendly service

What lovely service today from two staff members Sophie and Emma.
Going to my first festival Emma advised on a tent that was suited to my budget and took it to the tills while I looked for my other items, Sophie on the Till was very friendly and helpful.
Will definitely return to this store.

8 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Exceptional Customer Service

I went shopping last minute for a driveway awning kit, air bed and lights as well as other camping equipment. The staff were extremely helpful and made sure I had the correct driveway kit for my awning. I was pleased with all of my purchases and the customer service.

5 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

I love my chair

I love my chair! We got some great camping bits, Friday 5th June, the staff were really really helpful! Thank you!

5 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

The staff were very helpful and had…

The staff were very helpful and had good knowledge thank you Liam and olliver

6 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Visited the GO Outdoors in Erdington…

Visited the GO Outdoors in Erdington today and all the staff were very helpful and knowledgeable. Special mention to Liam, he was more than happy to help with all of our queries and helped with our choices on various different camping equipment.

6 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Thank you Sophie for being very helpful…

Thank you Sophie for being very helpful and providing the best customer service and making shopping for our purchases a pleasure.
Well done Sophie, keep up the good work 👏 🙌 👍

4 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Walked in unsure, walked out confident

Lots of great help from Emma, she gave helpful suggestions on what items to get, including high quality backpacks and how to maximise space and minimise weight by selecting the right items to go with it.

5 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Great place to go

Great place to go. Dangerous for me as there’s always so many deals to be had, got to be my favourite shop

1 marca 2026
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Amazing help from Fox Civiu Terimte

I visited Go Outdoors on Sunday to purchase items for my daughters Duke of Edinburgh expedition. I'd been to a few different stores and looked at items on online so by the time I got to Go Outdoors I was completely overwhelmed. A member of staff- Fox Civiu Terimte noticed us straight away and came over to help. My goodness I have never experienced customer service like it. He was amazing! So knowledgeable about every item, gave recommendations without being pushy, gave us tips on how to save money within the store and generally just lifted our spirits! Nothing was too much trouble and the rucksack fitting was invaluable. He was such a blessing, we couldn't thank him enough. We got everything we needed and feel prepared for the expedition next week.

31 maja 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Genuinely over the moon with the service i received from Fox.

I don't normally leave reviews, but after the service I received from Fox Livili Terimte, I felt I had to make an exception.

At 46 years old, I can honestly say that Fox is the most helpful shop assistant I have ever come across. From the moment I spoke with him, he was incredibly friendly, professional, and genuinely interested in helping me find the right product rather than simply making a sale.

His product knowledge was outstanding. He knew every detail about the item I was purchasing and took the time to answer all of my questions thoroughly, ensuring I was completely confident in my decision. Nothing was too much trouble, and his customer service was second to none.

In a world where great customer service seems increasingly rare, Fox is a real credit to the company. If every employee provided the same level of service, customer satisfaction would be through the roof.

A genuine 5-star experience from start to finish. Thank you, Fox, for your help. It was very much appreciated.

this kind of service should be recognised by Go Outdoors as he is an absolute asset to them.

1 czerwca 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Fox,Brad and Liam provided a great…

Fox,Brad and Liam provided a great customer service today. I came in looking to buy a roof tent and all 3 helped. Brad and Liam also helped put it in the back of my van and were very helpful. Thanks!

30 maja 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Very good service from Liam who helped…

Very good service from Liam who helped us with our decision on buying a tent. And also carried it to till Very polite young man. also Katie who was helpful at the till

30 maja 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Bought a tent and accessories from this…

Bought a tent and accessories from this go outdoors. Great deal will defo use there services again. Staff were all brilliant but especially Liam. Very knowledgeable on camping and gave some great advice and help. Wouldn’t recommend these guys enough.

30 maja 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Excellent Customer Service

I'd purchased some Merrell walking shoes and after a few months wear the inner heel had worn away, which was disappointing. I showed Emma the original receipt and she was excellent in listening to my complaint and sorting it out with a replacement pair. She was very professional, efficient and friendly. Her colleague Brad brought out the replacement pair for me to try on.
It felt really good to be treated so well and I would definitely return to this shop for future purchases.
Huge thanks to both Emma and Brad.

29 maja 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Oceniono na 5 z 5

Shauni was really helpful and kind

Shauni was really helpful and kind. She was patient and allowed us to choose what we want!😀

27 maja 2026
Opinia niezależna
Logo GO Outdoors - Erdington

Odpowiedź od GO Outdoors - Erdington

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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