Sahra; Was vary helpful and patient with helping me with correcting my account. Everyone at GoldStar has been excellent to deal with and vary helpful with my new acount.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was going to give Gold Star a 4 instead of a 5. However, I then realized my difficulty in finding the data I wanted to get online was due to my own ignorance, since I am a relatively new client. I d... Zobacz więcej
Reakcja na opinię
In the stress I experience from the company that held my funds (e.j.) which appeared to be vague, indifferent, putting the burden of the process of transferring my money to your company & Birch Gold i... Zobacz więcej
Reakcja na opinię
Likes: no financial accounting mistakes Dislikes: 1. Communications are terrible; customer is not notified when a structured settlement matures and not notified when a new one is added. 2... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
Dane kontaktowe
701 S Taylor, LB110, 79101, Amarillo, TX, Stany Zjednoczone
- (800) 486-6888
- info@goldstartrust.com
- www.goldstartrust.com
4,3
Doskonała
800 recenzji
Odpowiada na 87% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od GoldStar Trust Company
Thank you for leaving a review. We strive for excellent customer service and look forward to working with you in the future.
Sonja McCristian was very helpful and…
Sonja McCristian was very helpful and knowledgeable in answering my questions on liquidating/transferring my IRA account
16 kwietnia 2025
Opinia niezależna
Odpowiedź od GoldStar Trust Company
Thank you for sharing. We strive for excellent customer service.
Odpowiedź od GoldStar Trust Company
Thank you for taking a few minutes to leave us a review. We appreciate that you and look forwarded to working with you in the future.
Website
Website is quite possibly the most limited, least user-friendly website I have used.
20 listopada 2024
Odpowiedź od GoldStar Trust Company
Thank you for taking the time to review us. We use this information to make the client experience better.
So easy and a joy to do business with
30 grudnia 2024
Odpowiedź od GoldStar Trust Company
Thank you for taking a few minutes to leave a review. W look forward to helping you in the future.
Helpful and timely!
Your associate was very informative, and took great pains to complete my requests. I am so happy I bought gold and silver when I did.
23 kwietnia 2024
Odpowiedź od GoldStar Trust Company
Thank you for taking the time to leave a review. It is wonderful to hear of your positive experience you have had with us. We look forwarded to continued good experiences with you in the future.
Since i invested i have done nothing…
Since i invested i have done nothing but lose thousands of my retirement money.
3 lipca 2024
Odpowiedź od GoldStar Trust Company
Thank you for taking the time to leave a review. A member of the management team will be reaching out to you.
Goldstar Trust is a great company to work with.
My husband and I have used Goldstar Trust to manage our IRA account for several years. We have found them very competent and always willing to explain things when we have a question. They have a great digital system where you can fill out forms online. This makes transactions very easy and quick.
6 marca 2025
Opinia niezależna
Odpowiedź od GoldStar Trust Company
Wow! Thank you for your wonderful review. We are so happy to be of service to you and look forwarded to many more years of continued partnership with you and your husband.
I am still waiting for information back…
I am still waiting for information back from Tony and Andrew.
18 lutego 2025
Odpowiedź od GoldStar Trust Company
Thank you for taking the time to leave a review. I will notify Andrew that you need to hear from him.
I was contacted multiple times during…
I was contacted multiple times during my transfer of funds ensuring all was well. I made a few calls to customer care and was helped promptly.
14 lutego 2025
Odpowiedź od GoldStar Trust Company
We are so pleased to hear of your positive experience. Thank you for taking time to leave your review.
Very Quick Funds Transfer In
Excellent help on the phone. My transfer of funds from my regular IRA with another company to my GoldStar precious metals IRA was competed in 2 days, which was outstanding. The phone wait to talk to someone was long; but the system does give you option to hold your position in the que and get a call back.
12 lutego 2025
Odpowiedź od GoldStar Trust Company
Thank you for the review. It is always beneficial to see that our system has worked well for our clients.
Odpowiedź od GoldStar Trust Company
We strive to give our customers a positive experience. We are pleased to hear we are accomplishing our goals. Thank you for leaving a review.
Odpowiedź od GoldStar Trust Company
Thank you for taking time to leave a review. We look forwarded to helping you further in the furure.
I'm new with Gold Star Trust
I'm new with Gold Star Trust not enough experience yet.
30 stycznia 2025
Odpowiedź od GoldStar Trust Company
Thank you for the review. We hope to exceed your expectations.
Amazingly fast service for onboarding…
Amazingly fast service for onboarding and an easy-to-navigate website
5 lutego 2025
Odpowiedź od GoldStar Trust Company
Thank you for your kind a favorable words. We look forwarded to helping you in the future!
Keep me informed during the transfer…
Keep me informed during the transfer process. Easy and efficient
4 lutego 2025
Odpowiedź od GoldStar Trust Company
We appreciate you taking time to leave a review. Thank you.
The transfer of metals dragged on due…
The transfer of metals dragged on due to the account at the Depository was not opened when Equity Institutional went to move it.
28 stycznia 2025
Odpowiedź od GoldStar Trust Company
Thank you for your review. The management team will be reaching out to you.
I could not have had a better…
I could not have had a better experience. Everyone was very kind and helpful. All of my questions were answered and the process of buying gold and silver was very easy. Thank you!
15 stycznia 2025
Odpowiedź od GoldStar Trust Company
We are glad to hear of your positive experience. Thank you for taking time to leave your review. We look forwarded to working with you in the future.
I was very appreciative of the customer support!
I was very appreciative of the assistance I received when moving my funds over to Birch. Someone was available for me every step of the way. The customer service was impressive and I would highly recommend!
24 stycznia 2025
Odpowiedź od GoldStar Trust Company
Thanks for taking a few minutes to leave a review. We look forward to helping you in the future.
Unable to log in to the platform with…
Unable to log in to the platform with 2023 email and password plus security questions are impossible to answer. I don't believe I was ever asked to set up security questions so how can you ask for them with questions without entered answers. The customer service of this company is very slow and difficult to get a hold of. I would find another company to work with.
22 stycznia 2025
Opinia niezależna
Odpowiedź od GoldStar Trust Company
Thank you for taking our call to help you resolve your issues. Please reach out if you need anything additional.
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