Gold Arts Sussex Recenzje 

322
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We found a watch that was exactly what we we're after as a significant birthday present, 60th! We live in the East Midlands so everything was done over the phone which is never convenient when its an... Zobacz więcej

Oceniono na 5 z 5

Olly was knowledgeable, friendly and approachable when we visited last week. Have previously done my research on an heirloom gold jewellery brooch/pin, and knew what to expect, I was pleased with his... Zobacz więcej

Oceniono na 5 z 5

Very happy with the service from Gold Arts. Not only during the purchase of two wedding rings in January but also 7months later, when the heat had made my finger too big. They resized and polished it... Zobacz więcej

Oceniono na 5 z 5

I was blown away with my experience with Emma and the team at the Brighton store. I got in touch with them for some advice on how to rework my engagement ring (which had a missing diamond). Th... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep jubilerski
  2. Rzeczoznawca jubilerski
  3. Projektant biżuterii
  4. Producent biżuterii
  5. Zegarmistrz
  6. Sklep z zegarkami

Napisane przez firmę

Gold Arts is family run professional jewellers based in Sussex, with stores in Brighton, Chichester and Eastbourne, each with an onsite goldsmith's workshop.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

322 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(322)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 58

Napisz recenzję
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Oceniono na 5 z 5

Stop your search for the best jewellers…

Stop your search for the best jewellers in Brighton! Gold Arts is it. Special mention must go to Kim Hayward whose expertise and patient advice meant we left with 3 absolutely beautiful rings. We are completely delighted with our purchases which given the quality of the jewellery were very competitively priced. We would not hesitate to recommend Gold Arts.

28 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Highly recommended establishment

Michelle was so friendly, welcoming and knowledgeable. I had gone in at a friend's recommendation. She had had her engagement and wedding rings oh so gently cut off, she wears them continuously, the needed making a little larger. She was so overjoyed with the results and how clean and sparkly they were. Hence her recommendation. So, I had taken my friend's silverc necklace for cleaning. Thus had huge sentimental importantance to her that I was a little nervous. There was no need as Michelle certainly knows her stuff and enjoys doing it. Would highly recommend this establishment for purchases, alterations, cleaning and more. Very happy customer.

14 listopada 2025
Opinia niezależna
Oceniono na 2 z 5

First of all you do not answer messages…

First of all you do not answer messages left on an answer phone and you do not have someone on the end of a phone line.

It took too long to answer my email to you as in the ad you said purchase would arrive the next day.
The earrings were not good quality. Extremely thin gold . Butterfly x 2 to hold earrings are so tiny.

10 listopada 2025
Logo Gold Arts Sussex

Odpowiedź od Gold Arts Sussex

Dear Caroline,

Thank you for your review. I am very sorry to hear that you were disappointed, and I sincerely apologise for any inconvenience this experience may have caused.

If you are not satisfied with the earrings, please return them within 30 days and we will issue a full refund upon receipt.

I would also like to clarify our delivery schedule. Our next-day delivery service operates Monday to Friday. Your order was placed late on Friday evening at 10:23 pm, and as our office is closed over the weekend, it was dispatched first thing on Monday. Delivery was then completed on Tuesday, in line with our next-day delivery policy.

We’re also very sorry for the frustration you experienced with the phone calls. We recently had unexpected issues with our phone lines, which unfortunately prevented us from receiving some voicemails. As a small business, we occasionally experience staffing challenges that can lead to delays in responding, but we are continually working to improve this and ensure our customers feel supported and heard.

Please accept my sincere apologies once again. Your feedback is important to us, and we will use it to improve our communication going forward.

Kindly return the earrings to the address below, and I will ensure a full refund is processed promptly once they arrive.

GA Web
7 Brighton Place
Brighton BN1 1HJ

Thank you for your understanding.

Oceniono na 5 z 5

Ring cut and removed

I went into Brighton shop today to have wedding ring cut off as due to arthritis my finger was very swollen and I couldn’t remove ring.
I chose this particular shop as it also has an onsite workshop so has the right tool to do the job.
Tim, the goldsmith, was able to remove my ring in 2 or 3 minutes and there was no pain or charge.
Staff were very friendly and helpful.
I will return to have it resized in a month or so when finger has settled back to normal.

14 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Really helpful staff

Really helpful staff, a really large range of vintage and antique jewelry and other items. Well worth a visit for that special occasion.

24 października 2025
Opinia niezależna
Oceniono na 5 z 5

Very good customer service.

I ordered a Ball watch from Gold Arts at a very good price, it was not quite right for me, within an hour of contacting them they had initiated a return, once they received the watch my money was back in my account..I am very happy with the service I have received, I would not hesitate to recommend them.
Very good customer service..

10 października 2025
Oceniono na 5 z 5

Maureen

Well I was there on Tuesday afternoon asking advice to Katy Laura and Mark regarding a ring I bought from a jewellers that is no longer open and they were amazing with help and advice even though I didn’t buy the ring from them, I would no doubt in the future go to them for a purchase as I know that they would be the best choice

14 października 2025
Opinia niezależna
Oceniono na 5 z 5

I recently repurposed some jewellery

I recently repurposed some jewellery. Gold Arts made me a very beautiful ring and I couldnt't be happier. Michelle and team were so helpful throughout the whole process. Highly recommend Gold Arts.

14 września 2025
Opinia niezależna
Oceniono na 5 z 5

They did what they promessed.

They did what they promessed.

When our weddingrings were made in a short time, only had a week, it was not an exact copy of my husband. But I needed the ring. They promissed me that after the wedding I could bring it back and they would make a new one.
It was exactly as I wanted it to be. Including the diamonds I wanted to be put in.
They were very friendly. They only charged me an amount for the diamonds. I am very pleased with them and recommand this Goldsmit.
Thanks that you made such a beautiful ring for me.
Love Valeria Kleinveld-Rameckers

16 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

absolutely amazing experience, lovely staff

absolutely amazing experience recently with gold arts. I had a engagement ring from a different shop that was basically poorly made and the shop would only keep repairing it to which i decided to just find somewhere local to get it fixed. I come across gold arts who looked at my ring and gave me great advice going forward and told me what they could do to try make my ring more sturdy. I left it in their hands with a 6-8 week wait for the work to be done, 2 weeks later i got a call that it had been repaired. the work done on my ring looks fantastic and like the ring shouldve looked this way from the beginning. great communication, great staff, personally spoke to the goldsmith who was very informative and only wanted me to get the best out of my ring. thank you guys so much!

11 września 2025
Opinia niezależna
Oceniono na 5 z 5

On enquiring about a ring I had seen…

On enquiring about a ring I had seen but no longer available, Gold Arts informed me they could make one for me. Their patience in responding to my queries as I live in York and not been to the shop to reassure me that the ring would be made to my specifications and to fit alongside another ring.
Communication was great, gave me various pricing options also.
The ring was posted to me and it was truly exquisite, exactly as imagined.
The Sapphires are lovely in colour and not too dark and are offset with stunning diamonds.

A beautiful ring, that I will wear for years to come - thank you Emma and your team ☺️🤩

2 września 2025
Opinia niezależna
Oceniono na 1 z 5

A disappointing experience.

I’ve had a very poor experience with this company. I ordered an item of jewellery and chose express 24-48hr tracked delivery, but after a week it still hadn’t arrived. I then got an email to say I would receive a refund, but it seems I will need to chase that up as well.
Consequently, I wouldn’t recommend this company for online jewellery purchases, it’s just not worth the hassle and disappointment.
I note that other reviews (generally for in shop purchases) have been positive, and perhaps I’m the unlucky one, but the customer service has been poor for my online sale and I wish I had purchased elsewhere.

8 sierpnia 2025
Logo Gold Arts Sussex

Odpowiedź od Gold Arts Sussex

Dear Denise,

We’re very sorry to read your review and to hear that you’ve had such a disappointing experience with your order. Please be assured that your parcel was dispatched on time from our side. Unfortunately, Royal Mail experienced delays in their network which were outside of our control, and this is why your item did not reach you within the expected express 24–48 hour timeframe. We completely understand how frustrating this must have been, especially when you had paid for express delivery.

With regards to your refund, we processed this promptly once it became clear that your delivery had been affected. Depending on your payment provider, it can sometimes take several working days for the funds to appear back in your account, which we appreciate can feel like an additional inconvenience. If you are still waiting for the refund to show, please don’t hesitate to contact us directly and we will provide confirmation of the refund from our side.

We work hard to provide both excellent in-store service and a smooth online shopping experience, and it’s disappointing for us to know that in this instance we fell short of your expectations. Your feedback is extremely valuable and we will continue working to ensure situations like this are avoided as much as possible in the future.

Once again, we’re truly sorry for the hassle and disappointment caused, and we do hope you might consider giving us another chance in the future.

Gold Arts Team

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