geneproprotein.com Recenzje 

The Product is great with no added flavor and not much texture change, HOWEVER, CUSTOMER SERVICE IS VERY SUBPAR. I have emailed, called, and TEXTED because someone has their cell number listed on the BBB site. They then have the audacity to have their read receipts on and still not respond. I updated my address back to our winter home more than 45 days in advance of moving back, also sent an email. For the next 6 months I had to bother my renters to retrieve my box because they refused to change it. I eventually had her do a return to sender and disputed the charge with my bank to get my money back. POOR Customer Service ruins businesses.

Hello, I've emailed several times to find out the status of my wholesale order number #58429G3, but I haven't received a response. Could you please give me the status of this order and when it will be shipped?

Extremely Disappointed – Still No Shipment After 3 Months

I placed an order with GeneProProtein.com on Monday, March 10, 2025, totaling $11,610 (Order #74556G3). Since then, I’ve followed up multiple times, but every time I get the same vague response: “The stock will ship next week.” Unfortunately, that “next week” has come and gone repeatedly with no actual progress.

Whenever I try to follow up, they just CC someone else from their own department, who never responds. I truly tried to coordinate professionally and patiently, hoping they would resolve the issue, but they have forced me to write this review publicly.

All I want is clarity: When will you ship my orde

Long time user. I have always been happy with the product, though I usually don’t buy directly from them (had issues in the past with my debit card not working, though it was fine elsewhere). Anyway, no product available from the usual vendor, so tried the company website. Did get an order confirmation, but since then nothing, and they aren’t replying to either email I have tried. It’s been nearly a month. Wondering what’s going on from all the complaints I am finding online.

Interesting they reply here, but don’t respond to emails. I would like the current product if that’s possible. No way I’m sending anymore money or making a new order given the current state of things.

GenePro's recent operations have raised serious concerns. While they continue to fulfill individual customer orders, they have failed to ship wholesale orders — some of which have been pending for over six months. Small businesses regularly place orders exceeding $10,000 with them each week, yet many, including five sellers I personally know, are still waiting on inventory they ordered months ago.

We were promised a 10-day lead time, and there were no clear warnings about how the "global protein shortage" was affecting GenePro directly. Despite multiple attempts to get updates, my recent emails have gone unanswered. Additionally, their Ohio warehouse does not have a functioning phone line, making it nearly impossible to reach anyone for support.

At this point, I have no idea if or when my order will arrive. It’s incredibly frustrating and disheartening, especially considering how dependent small businesses are on reliable supply chains. GenePro’s shift from once-reliable wholesale fulfillment to this current state is troubling — and it's having a devastating impact on small business owners.

I am a amazon fba seller, i paid them for my amazon inventory on Dec, 16th totaling more than 10,000 USD and never received my inventory. I have been calling and emailing since. They never picked up a single phone call, and emailing me back occasionally. Now they are forcing me to sign a new 2025 agreement, before they release the inventory, which is absurd because I already signed an agreement when in 2024. In the new agreement, it takes away all my legal rights, it's scam of a company. Either give me my money back or give me my inventory.

I spent THOUSANDS of dollar on Genepro in past BUT last month I placed an order and NEVER received my product. I called and phone lines are out, I emailed and never got a response so I called my credit company and disputed I suggested everyone does that as well as I suspect company must have gone bankrupt or just took the money and didn’t deliver?!!

Subscription order automatically placed on January 19th. A month went by without any shipping information, I reached out to customer service via the link in the order confirmation, as well as an additional contact they shared in a Facebook response. I still have not received a refund, a reply or shipping details. Additionally I was not able to terminate my subscription, as there is no link as the state there would be in the emails, so I had to cancel my card to avoid future transactions. There are many complaints of this exact situation across Facebook, Instagram and Reddit.

I placed order 74531G3 through the company nine days ago, as I have done several times before, only this time, I was immediately charged for the product and it never shipped. I called their customer service number and it was no longer working. I sent emails to customer service with no response, and called the warehouse number listed on their website, only to get a voicemail. I have not been contacted by anyone from the company. I have read other similar complaints with responses from the company noting their two day shipping and a delayed shipping due to new product being received by mid February, but we are in March and they are still having the same issue.

I wouldn’t recommend this brand for wholesale. While they respond quickly to inquiries, their MAP policy is poor, they frequently add new sellers, and their stock levels are often higher than the monthly sales. If you choose to work with them, be prepared for your inventory to take up to a year to sell.

UPDATE:
I received products that I did not order from November on 3-28-25. I have called and left a message twice and have called without leaving a message four times to return the product that I didn't order. But of course I'm not getting a call back or instructions how to send this junk back to him .
I ordered this product on November the 8th of 2024. The very next morning I canceled the order as my doctor did not want me using supplements for protein. I called and canceled the order. I was told that I would immediately receive a refund a few weeks later. I still had not received the refund and I called back in and was told that sometimes it takes 30 to 45 days. We are now over 90 days and I still do not have a refund and now every time I call it goes to voicemail.

I love this protein. They have had shipping issues lately as you can see by all the comments and I am not happy with customer service not responding or the company not being transparent about what is going on. Customer service got back to me after weeks and said they were having supply chain issues, but from the company responses on here, it seems they changed the product? Either way, more communication would be great. I will still support this company if they really do start shipping again in Feb because this is seriously the best protein out there and I am missing it bad! Please show them some grace and keep this company in business.

They do not ship orders, there is no way to cancel a subscription, credit card continues to get charged . Will have to do another charge back.

If I could rate a zero, I would. I placed an order with GenePro (and I've been a customer off and on for years) on November 23. It's December 25 and the order still has not shipped. I have contacted customer service (by phone and email) over a dozen times and NO ONE EVER CALLS ME OR EMAILS ME BACK ABOUT MY ORDER. NOR HAVE I RECEIVED A REFUND.

For the past two months, I have been charged for Genepro Protein orders that I have yet to receive. Despite my efforts to resolve the issue—sending multiple emails and leaving two voicemails—I have received absolutely no response from the company.

I am extremely frustrated and now simply want my money refunded. It’s unacceptable for a company to take my money without delivering the product or even acknowledging my inquiries.

This level of disregard for customers is shocking and unprofessional. Until this is resolved, I cannot recommend doing business with Genepro.

Update: This company clearly does not take customer feedback seriously. First of all, they fail to respond to customer emails regarding shipped orders. Despite providing USPS tracking numbers, USPS shows no record of ever receiving the item for shipment.

Secondly, the item is still listed on Amazon, but now they've raised the price from $80 to $144. Instead of apologizing for their mistakes, they make up excuses and attempt to shift blame onto their customers. It's disappointing and unprofessional. Very unfortunate experience.

I’ve had a terrible experience with this company. I’ve sent multiple emails regarding order cancellations and inquiries, but they’ve never replied. To make matters worse, my recent order was a no-show, and despite having a tracking number, it was never shipped.

I also discovered that the same product is 40% cheaper on Amazon, whether you choose a subscription or not. Buying directly from their website feels like a complete rip-off. It almost seems like they have separate ownership or management, which might explain the poor service and huge price discrepancies. Definitely won't be ordering from them again.

Their MAP policy is just wrong, avoid this company for any wholesale business. Selling at cost,

Their Answer

Thank you for the email in regards to MAP violators.

All violators were sent Cease & Desist letters to ensure their listings are corrected. As Amazon does not enforce MAP, it is a process. Here is how the process works.

We are required to send the C&D in order to give the violator(s) the ability to self correct within two business days. If they do not comply, we then have to send a legal letter stating that they are no longer authorized to sell Genepro products on any platform and request that they remove the listing on their own (again, two business days).

If they do not comply then our enforcement group sends in the formal complaint for USPTO/Trademark and Patent infringement for illegal sales of our products to amazon with all documentation of submittals of the Cease and Desists letters, any responses, signed agreement and formal complaint.

We are also now reporting those violators to DHS to begin the criminal investigation. Criminal investigations can take months and amazon can take up to 90 days to make their enforcement decision.

The time frame on this enforcement varies case to case. Depending on the health of the account and which investigator through amazon receives the notice can greatly affect the time it takes for them to enforce. A long time store with a good rating on amazon will naturally take longer than a new store with no or low rating.

This is something that we diligently work on each and every day to protect your investment and our brand as every violation is incredibly damaging to us on multiple fronts. We are very happy with our 98% MAP compliance rate across all Amazon Transparency listings. The industry average is now 78% so we are well ahead of the curve and are in amazing position on the platform.

Please feel free to report these companies as well. Amazon will not remove them but they do input these complaints into that vendors file so when the investigators dive into the case, they see these complaints and that will help speed up the process in getting them deactivated and off of the listings.



Hope this information helps.

Avoid these scammers.They attract you with their MAP policy and did not respond timely to your emails when payment is done.

scammers , initially they will reply to your emails and once you face any problem they will not attent your calls or reply to any email , they dont follow MAP policy

absalutely scammer and the 2 reviews which they get its fake.