Gemsngems Recenzje 

36
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

These guys are amazing! They custom made the marquis gemstone I was looking for. Then I sent them a picture of the setting I wanted and asked for 10k rose gold. Took them about 3-5 weeks to work on it... Zobacz więcej

Oceniono na 5 z 5

Sam and his team helped put together an excellent custom piece of jewelry for me. The process can be lengthy around Chinese new year(basically 2 week shut down in China), but you can get priority shi... Zobacz więcej

Oceniono na 5 z 5

Sam was very easy to work with. Communication was done over WhatsApp and although there were delays in getting responses due to the time difference as well as other factors - 5 day holiday included, S... Zobacz więcej

Oceniono na 5 z 5

Sam was great to work with and helped me through the decision process. The cushion cut Ruby was an amazing quality and has been able to fool even the most experienced jewlers. Highly recommend Sam's h... Zobacz więcej

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

36 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(36)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 11

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Good as hoped better than anticipated!!

My name is Gary from the USA I ordered lab grown emeralds and diamonds from Gemsngems. The stones received were as good as hoped for and better than anticipated. They stayed in touch with us through the process. I will definitely use Gemsngems again when I buy stones.

16 czerwca 2025
Opinia niezależna
Oceniono na 3 z 5

Synthetic emerald

I bought a 5x5 mm synthetic emerald labeled as ”flux grown”. Shipping was fast and communications excellent. The product was not exactly as described - It’s a synthetic emerald showing clear signs of being produced by the hydrothermal method, not flux grown.

10 czerwca 2025
Opinia niezależna
Logo Gemsngems

Odpowiedź od Gemsngems


Thank you for your feedback and for taking the time to share your experience. I'm very glad to hear that you were happy with the fast shipping and communication.

I'm sorry to hear that you believe the emerald you received was not flux-grown. I can assure you that the stone we sent was indeed a flux-grown synthetic emerald, as described in the listing. We work closely with trusted suppliers and ensure that the materials are correctly identified before being offered for sale.

Could you kindly share how you determined the emerald was hydrothermal rather than flux-grown? Was it tested by a gemologist or lab? We'd truly appreciate any additional information, as we take concerns like this very seriously and always want to ensure transparency and accuracy in our listings.

Please feel free to reach out directly if you’d like to discuss this further — we’re here to help and make sure you’re completely satisfied with your purchase.

Best regards,
Sam

Oceniono na 5 z 5

Authentic, Affordable, Easy, Beautiful

Excellent experience. Affordable, even after the conversion from their listed USD prices. Sam at gemsngems.com had great communication and informed me of useful options and got the gems in my hands so fast.

Authentic gems (rubies, emerald, peridot) from them are so wonderful to have. I did 4 tests and they passed them all: Electric Conductivity, Hardness, Scratch, and UV. Knowing these guys are the real deal is comforting.

I'm excited to buy more. I highly recommend them.

22 maja 2025
Oceniono na 5 z 5

Awesome experience with Gemsngems

I had an awesome experience working with Sam to create a matching set of very high quality lab grown sapphires. He found me exactly what I wanted as far as color, size and cut. They were delivered earlier than expected and the price was very fair.

15 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Wow! Lab Emerald is Gorgeous!

Wow! We have really enjoyed our two lab emerald purchases from Gemsngems. Sam is great to work with and the material cuts so well. We did two rings and a pair of earrings and set them in gold; I wish I could attach a picture.

4 marca 2025
Opinia niezależna
Oceniono na 5 z 5

I have ordered from Sam many times and…

I have ordered from Sam many times and every time he has gone above and beyond to facilitate my needs. He is always very responsive and has been great in communicating. Often times I had a very tight schedule to recieve the stones quickly and Sam has been great to quickly send out the stones. For my last order, which was really rushed, he went above and beyond and I was able to recieve my stones within 3 days of paying for the invoice, which I have never experienced with other sellers.

10 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

GREAT FOR CUSTOM JEWELRY

Sam and his team helped put together an excellent custom piece of jewelry for me. The process can be lengthy around Chinese new year(basically 2 week shut down in China), but you can get priority shipping to make up for it!
They responded quickly to any revisions I had for my CAD files and helped me pick out a beautiful center stone for the piece. I'm thrilled with the result! I have reffered them to several friends and family and will be working with them again soon!

27 marca 2025
Opinia niezależna
Oceniono na 5 z 5

Honest company with beautiful gems

Great company. I bought 5 custom cut Bello Opals and they are perfect! Beautiful color and exactly as shown on their website. It took 4 weeks to receive them but considering it was shipped from China to the USA, the timing is acceptable. Will purchase from them again. They were very quick to respond to my email regarding the status of my order.

6 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Sam went above and beyond...

Sam went above and beyond to deliver a beautiful custom piece for my wife. He began by asking me exactly what I was looking for, made a CAD of that and then made it. It took awhile to travel from Thailand to the US but was totally worth it!

14 grudnia 2024
Opinia niezależna
Oceniono na 4 z 5

My Aug 8 Complaint

My Aug 8, 2024 review has been resolved by the company. They have since sent me a nice replacement in exchange for the unacceptable piece. The lack of communication was determined to be because of health reasons. Based on the above issues I am now happy with the purchase and will buy from them again.

1 września 2024
Opinia niezależna
Oceniono na 1 z 5

Poor communication and misreprsentation.

I recently purchased a piece of hydrothermal emerald rough. It was represented to be about 7mm thick. The piece I received was only 3.5 mm thick and not useful for my purpose. I contacted them about returning the item. They offered to find a 7mm piece and asked me to return the original item. I have now returned the item and my tracking shows they have received it. Now they will no longer respond to my request for the status of a refund or if they will send the thicker replacement. It appears I have lost my purchase price of $103 plus an additional $18 for return shipping.

24 lipca 2024
Opinia niezależna
Logo Gemsngems

Odpowiedź od Gemsngems

We sent replacement rough to the buyer and the buyer is now happy. Can refer to the feedback given by buyer on 3rd December :)

Oceniono na 4 z 5

Good price/product ratio but bad communications skills

The color of the gemstones is as shown on their website, same for the advertised size.
Only the communication is lacking as I got no information about the status of the production nor the shipment. On contacting them I received the information I requested but even the promise to come back to me when put in the mail was forgotten.

Overall: standard quality cuts(not precision cut), good color, good size, good price.
Price/product ratio is good value.

5 stycznia 2024
Opinia niezależna

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