Not accommodating or empathetic.
A few things to say about this company. Following a first visit arranged between gd motors and my car finance guy. On a recorded call we have an employee (Peter) acknowledging that we would have someone coming down to see the car. Apparently, in Peter’s “27 years of being at this company” he has never known that people coming to see a car meant they would want to test drive the car. He was less than accommodating and unwilling to come to any compromise on the day, following an apparent surprise of our arrival. The car was left parked in the yard, hidden between cars. Peters exact words were “I’m not going to go dig the car out of the yard now” and gave us the keys to find the car ourselves, not even aiding us. Following this disaster I arranged a test drive myself for the following Saturday, to which Peter wrote down in his famous diary. (Famous as apparently if nothing is written in it then nothing has been arranged according to him) following this I was told we would need a £200 holding deposit (which is understandable) and I called my finance company to sort that out infront of Peter, assuring him the company would pay that the same day. This first trip had already cost £23 for a return train ticket just because the car was not brought out the yard on Peter’s wisdom. Following this, I was travelling in the next Saturday and was running slightly late, out of courtesy I gave Peter a quick call to let him know I would be running late but would still be coming, only for an extremely lethargic and unapologetic Peter to spit out the car had been sold the day before. Apparently the holding deposit hadn’t been paid and Peter had “apparently” tried to call my finance company to question this and when no one had answered the first time, he would move on to a new buyer having not said anything to anyone, including myself who was already on the way to the dealership. He was extremely quick to assign blame to anyone but himself, 0/10 sales ability as he would rather loose a sale than assist a customer to look at a car. I cannot discourage this dealership enough. I can appreciate that your not to judge a company based on one employee, except this employee has worked “27 years” at this company and was trusted to run it by himself. Not even an apology was uttered during my brief call, he just said “I can’t hold the car on a promise”. I’ve never seen such poor client management in my life.
28 grudnia 2024
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