GardenSite Recenzje 

3659
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

On the 20-Jul I contacted GardenSite for a part for my failed 'water pump' , a Titan 3000 (no longer available). I not only spoke to someone who was fully conversant with the product but spent some t... Zobacz więcej

Oceniono na 5 z 5

Needed another shed and found this site offered a great selection at good prices. I thought about a metal one but finally settled on a traditonal wooden design after being advised by Gaby (I think tha... Zobacz więcej

Oceniono na 1 z 5

Bought Juliana Greenhouse that fell in to pieces after a storm. Installed by a recommended installer from Juliana. Glass panes flying around the garden and one crashing against the house (they ar... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

After storm Isha broke my greenhouse glass, I ordered 2 toughened glass panes from GardenSite. Great value, beating numerous other sites, and even better speedy delivery. Superb packing, expertly don... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep ogrodniczy
  2. Sklep z ogrodzeniami
  3. Dostawca budynków ogrodowych
  4. Sklep z meblami ogrodowymi
  5. Sklep z grillami
  6. Sklep z artykułami do oczek wodnych

Napisane przez firmę

GardenSite have over 12,000 home and garden products available to buy online with direct home delivery right to your door. Our family business has been trading online since 1999 and over this time we have built up thousands of genuine trusted 5-star reviews from satisfied customers, this means when shopping with us you will have the confidence in knowing you'll receive the high level of service that's deserved when shopping online. Low prices, price match promise, massive savings on top brands and special discounts are just a few of the advantages of shopping with us.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

4 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(3659)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

First class help and service.

After contacting the company and discussing unit prices and delivery options, I ordered the Marlin fiberglass pond. The pond arrived within 48hrs. The Gardensite employee and delivery driver even helped me carry the unit into the rear garden.
I would like to thank the company, and your delivery colleague for a brilliant service.
Many thanks to all concerned.

12 czerwca 2025
Opinia niezależna
Logo GardenSite

Odpowiedź od GardenSite

Good afternoon,

Thank you for your excellent review.

We have lovely delivery drivers who will always help customers where possible. We are really glad to hear this was appreciated in this case.

We hope you enjoy your new pond.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

Excellent Customer Service!

Excellent Customer Service!
I needed a new pond liner urgently. Gaby in Customer Service arranged for this to be sent by overnight express delivery at no extra charge to me. I received it just after 11.00 am the next day! It's now fitted and working just fine. Brilliant service all round.

19 maja 2025
Opinia niezależna
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Odpowiedź od GardenSite

Hi Nick,

Thank you for your 5 star review.

We are happy we were able to help you in the tight timeframe given to keep your fish safe.

All the best,
Customer Care Team

Oceniono na 5 z 5

I bought some furniture from GardenSite…

I bought some furniture from GardenSite a few weeks back. I spoke to a gentleman by the name of Dave who was very knowledgeable on the subject of wood treatment of the product. The furniture duly arrived but there was an issue with one of the panels on the table top. I notified GardenSite and within a week a replacement top arrived. Terrific customer service and equally impressive aftercare. The quality of the furniture was excellent despite a small issue. Would definitely use this company again and would thoroughly recommend them.
A very happy customer!

16 maja 2025
Opinia niezależna
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Odpowiedź od GardenSite

Dear Brian,

Thank you for your great review.

We apologise again for the damage to one of the panels, we are glad we were able to resolve this quickly for you.

All the best,
Customer Care Team

Oceniono na 5 z 5

Very happy.

Ordered a metal garden arch late on Tuesday evening and had an acknowledgment email. On Friday I phoned GS to ask when the arch may arrive as my son was over on the weekend and would be able to help me put it up. I was told delivery took seven working days, so it would arrive on Friday the following week. To my delight the arch came on Monday while my son was still with me. The arch was easy to put together and looks great in the garden. Thank you GardenSite!

14 kwietnia 2025
Opinia niezależna
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Odpowiedź od GardenSite

Dear Mrs Cleverly,

Thank you for your fantastic 5 star review.

We are glad to hear that your arch arrived earlier than expected and that you were able to put it up easily with your son.

We hope that you enjoy it in your garden for many years.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

After losing our elderly cat recently I…

After losing our elderly cat recently I wanted a black cat replica to mark the spot in our garden where we buried her ashes. Very happy with the quality of the one I received from you. The ordering and delivery process was very efficient. And the packaging it came in meant it arrived in perfect condition. And it is very lifelike. A lovely tribute to our little Coco. Thank you.

31 marca 2025
Opinia niezależna
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Odpowiedź od GardenSite

Hi Lynne,

Thank you for your 5 star review.

We are over the moon to hear you are happy with your black cat and that it is being used with such a wonderful purpose.

All the best,
Customer Care Team

Oceniono na 5 z 5

Brilliant experience

The overall experience was excellent, the wishing well was well packed on a pallet, the border stone is amazing, & so easy to put together, it's definitely worth every penny

31 marca 2025
Opinia niezależna
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Odpowiedź od GardenSite

Dear Chris,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love your new wishing well. We hope it brings you joy for many years to come.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

Fabulous Independent company

I just wanted to tell you how impressed I am with your website and also the care that you have obviously taken to show properly what you are selling.
I was looking for a preformed pond, and settled on a Blagdon one. I really liked the way that you provided several photos, taken by your team, showing the ponds at different angles, along with a full description and write up about each one. I loved the way you have a 'meet the team' section, as it instills a more 'personal' feeling and the fact that you have gone to the effort to do this is great.
It gave me enough confidence to buy one from you, and instilled a feeling of assurance. I liked the way that it was free delivery and you mentioned that it would be delivered in 3-5 days... Well it was here only 2 days after we had ordered it. I can't sate enough how impressed I am with your company. I believe that you are an independent co. so that's even better as far as I'm concerned.
I just wish we lived nearer to you so that we could visit.

27 marca 2025
Opinia niezależna
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Odpowiedź od GardenSite

Dear Mrs Curtis,

Thank you for your lovely review.

We very much appreciate your comments - you are correct that we are an independent, family-run business and as such we work very hard to advertise our products to the best of our ability, doing everything in-house from product photos to content creation and written descriptions.

Thank you for taking the time to share your feedback.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

Brilliant Company

Brilliant Company, Ordered replacemant glass damaged during storm. Very helpful during ordering Fast delivery, very well packaged, excellent communication and very competitive priced. cannot recommend highly enough.
Thank you Garden Site.
Bob Begg

7 lutego 2025
Opinia niezależna
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Odpowiedź od GardenSite

Dear Bob,

Thank you for your 5-star review. We're glad to hear that your replacement glass arrived promptly and met your expectations. It’s great to know we could help restore your greenhouse quickly and seamlessly. We appreciate your trust in us and look forward to assisting you again in the future.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

The bench arrived less than a week…

The bench arrived less than a week later, and is excellent quality.
I was kept well informed about the progres of my order. I will certainly use tis site again.

15 stycznia 2025
Opinia niezależna
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Odpowiedź od GardenSite

Dear Ed,

Thank you so much for your fantastic 5-star review! We're delighted to hear that you’re happy with your new bench. Your satisfaction means a lot to us, and we hope it brings you many enjoyable moments.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

We bought a lion head water fountain…

We bought a lion head water fountain feature. Delighted with quality and the service was excellent.

5 grudnia 2024
Opinia niezależna
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Odpowiedź od GardenSite

Hi Alicia,

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're enjoying your new water feature - there’s nothing like the soothing sound of running water to create a peaceful atmosphere.

We truly appreciate your support and hope you continue to enjoy your purchase for years to come.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

Wooden Round Top Garden Arch

Ordered late Thursday afternoon & arrived early Sunday morning. Very good service. The arch is very strong & won’t blow over on the first windy day. It is well made from treated wood and looks great. I am delighted with it. It is a focal point in the garden but not OTT. Easy and quick for a handyperson to assemble. I have every expectation that it will last and give pleasure for many years. Very good price in the sale!

6 października 2024
Opinia niezależna
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Odpowiedź od GardenSite

Dear Hayton,

Thank you for your great review. Glad to know you managed to snap up the arch during the sale! We hope you enjoy using it in your garden for many seasons to come.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

Order a bench

Ordered a bench - delivery date stated and they were well within the time. It arrived very well package and the driver even brought it down the drive way due to parking issues. Very pleased with the service and the bench. They telephoned me to give me arrival time and were very professional. Will use this company again.

2 sierpnia 2024
Opinia niezależna
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Odpowiedź od GardenSite

Dear Owens of Swansea,

Thank you for your fantastic 5-star review! We're so happy to hear that you had a great experience. It’s always rewarding to know our efforts made a difference. We truly appreciate you taking the time to share your thoughts and hope you will shop with us again in the future.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

My Enigma birdbath bowl was…

My Enigma birdbath bowl was accidentally broken and I was desperate to find a replacement. As the pedestal part of the birdbath was in tact, I was only looking for a bowl, but, was resigned to having to replace the whole thing. Contacted GardenSite customer service line and a lovely lady called Gaby was able to source a bowl for me at a very reasonable price. Delivery was prompt and efficient. The bowl was well packaged. Delighted with the whole experience and would definitely recommend this independent family run company.

12 lipca 2024
Opinia niezależna
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Odpowiedź od GardenSite

Dear Shirley,

Thank you so much for the 5-star rating! We're thrilled to know you had a positive experience with us. Your satisfaction means a lot our family-run team, and we’re so glad we could meet your expectations.

Kind regards,
Customer Care Team

Oceniono na 1 z 5

Purchased a pizza oven table via this…

Purchased a pizza oven table via this company, arrived damaged, I went back and forth over a course of weeks trying to resolve it. Extremely poor customer service and very condescending tone. The resolution offered was far from satisfactory, I gave up wasting my time in the end. Will not be using them again and certainly do not recommend them.

7 kwietnia 2024
Opinia niezależna
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Odpowiedź od GardenSite

Dear Rhea,

Thank you for sharing your feedback, and we're very sorry to hear that your experience did not meet expectations. We always aim to provide the best service possible, and it’s disappointing to learn we fell short in this instance.

As discussed over email and phone, the technical team advised that you had assembled the arms upside down and that is why they were not sitting flush.

We stand by the quality of the product and in our experience of selling timber garden products, every piece is a little different and some consumers can get rattled by the condition of a product depending on their individual expectations of the product. In cases such as yours, where replacements are requested, we sort them without quabble, but the way it was brought to our attention made it difficult for us to understand whether it was damaged, faulty or whether it was an error in the assembly of the product. Sorry you feel you have not been dealt with the way you would have expected. We have been trading online for almost 25 years trading and as a family-run business of over 70 years, I can say that the real world throws up these issues that we have to deal with and issues with faulty/damaged parts cannot always be avoided. I hope you can be understanding of this.

I can see you received replacement parts and a partial refund to conclude the matter.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

I had my eye on the Vivid Tabby Cat…

I had my eye on the Vivid Tabby Cat garden ornaments in my local garden centre but they only had the ones on display and they were badly scratched so I thought I would look online, I found Garden Site and a few others that had them so emailed a few to see if they came in their original packaging from the manufacturer, Garden Site was the only one that bothered to reply to say they did come in their boxes. I ended up ordering 2 and they have just arrived, I couldn't be more pleased, they are absolutely perfect, superbly packaged (a large box with the 2 boxed items inside surrounded with lots of foam padding) Delivery was was quick too, if I could give 10 stars I would, I will definitely recommend and use this company
again.Thank you Garden Site

18 czerwca 2024
Opinia niezależna
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Odpowiedź od GardenSite

Dear Bev,

We truly appreciate your 5-star review - thank you! It’s always rewarding to hear that our efforts made a positive impact. We work hard on promoting the Vivid Arts range as it is a collection close to our hearts so we are glad you love your cats.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

rubicon shed

Great advice over the phone. product exactly as described . very good delivery on time .
very good service .

30 maja 2024
Opinia niezależna
Logo GardenSite

Odpowiedź od GardenSite

Thank you so much for your kind words and the 5-star review! We're thrilled to hear you had a great experience with us and we’re grateful you took the time to share your feedback.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

Roman Sundial

Having shopped around I found the perfect sundial on Garden Site at the right price. From ordering right up to delivery I was kept informed. The item is top quality & now in situ it looks perfect.

10 kwietnia 2024
Opinia niezależna
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Odpowiedź od GardenSite

Debra,

Thank you for your review, we appreciate your kind words and are happy that you were satisfied with your experience shopping at GardenSite.

Kind regards,
Customer Care Team

Oceniono na 5 z 5

First class

I emailed Gardensite on a Friday morning hoping they may be able to supply parts to help me get our broken fountain up and running again. I had an reply the same day promising they'd look in to my request and get back to me. On the Sunday they called me and went through the parts they'd found, and two days later they'd arrived. I fitted the parts at the weekend and our fountain is back up and running. Many thanks for a great service.

30 kwietnia 2024
Opinia niezależna
Logo GardenSite

Odpowiedź od GardenSite

Dear Alex,

Thank you for your 5 star review.

We are really pleased to hear that you were satisfied with the level of customer service received from our Aquatics department.

We have a large warehouse of water feature 'parts' and so can usually assist with such enquiries fairly effectively. Please do not hesitate to get back in touch if you require any further parts or assistance.

Kind regards,
Customer Care Team / GardenSite.co.uk

Oceniono na 5 z 5

I live in Northern Ireland and I…

I live in Northern Ireland and I ordered online for next day delivery. What was really refreshing and unexpected, was when the order was placed a gentleman phoned me from the store, to say, next day delivery will be really impossible due to my location and only to make me aware not to expect them incase I had anything planned; As in needing the goods for the next day. He also adjusted the delivery cost to standard. People like him are a rare find and I really appreciated his transparency and honesty. I've now put this website on my favourites section for the next time.

19 kwietnia 2024
Opinia niezależna
Logo GardenSite

Odpowiedź od GardenSite

Dear Anne,

Thank you for your glowing review and for sharing your experience.

It can sometimes be difficult trying to manage customer expectations and as such we always try to communicate as much and clearly as possible. We are glad you found our service helpful and your comments have been fed back to the relevant staff member.

We do hope that you choose to purchase from us again in the future.

Kind regards,
Customer Care Team / GardenSite.co.uk

Oceniono na 5 z 5

Outstanding Customer Service

I wanted to make a purchase which was quite expensive so wanted to ask a few questions before purchasing, sent an email and their website said 3 to 5 days to respond, I received an informative response from Gaby within the hour. Order purchased now just looking forward to receiving my order.

15 kwietnia 2024
Opinia niezależna
Logo GardenSite

Odpowiedź od GardenSite

Dear Jackie,

Thank you for your positive review.

We always aim to respond to customers within a maximum of 24 hours and we are happy this was the case with your experience.

We truly hope you enjoy using your new product.

Kind regards,
Customer Care Team / GardenSite.co.uk

Doświadczenie Trustpilot

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Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

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