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3,3
9 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Excellent service from Nickolas! I booked the boat ‘Blue Argo,’ built in 2026, and it was in excellent conditio
Odpowiedź od Fyly
Dear Apostolos,
A brand new boat and excellent service to match- that’s the way to do it! Blue Argo is a beauty, and we’re so glad she made a great first impression. Nikolas will be happy to hear this too.
Hope to have you back on board soon!
The FYLY Team
What shal i say,
Booking was perfect,
The boat Ionian Blue is great ( we booked it again)
Thecheck in was efficient,.the technical support was great and at no delay,
The check out was efficient ,
FYLY IS A GRAET COMPANY
Odpowiedź od Fyly
Dear Ran,
What shall we say? You said it all!
Seeing your name in our bookings again genuinely makes us happy. From the first message to the final handshake, knowing that every part of the experience landed the way it should means the world to us. And Ionian Blue is a great choice!
See you on the water!
The FYLY Team
Terrible experience. Luxury catamaran with added rats for that special experience. Dirty cushions, broken aircon, broken doors, broken auto pilot and a generator not sound insulated making the forward cabins unusable.
The rodents appeared 24 hours after departing and we never went to a port so absolutely were on board before we left and we were in contact with your guy on the ground every day so complete rubbish you only knew 24 hour before finish.
Odpowiedź od Fyly
Hello Dunc,
Thank you for your feedback, and we’re sorry the rodent issue got in the way of your holiday. That’s an unpleasant thing to deal with on a trip.
Breezer was cleaned before your charter and there were no signs of rodents on board. Sadly, rodents can find their way onto any boat in any port. When our base heard about it, we offered help, and your skipper told us he would handle it with traps. The wider list of issues only reached us about 24 hours before the charter ended, which left us very little time to act on it.
This was reviewed together with the agency that handled your booking, and we’ve shared the relevant records with them. If you’d like to add anything, you’re welcome to reach us directly at fyly@fyly.gr.
FYLY Yachting team
Φοβερή εμπειρία ! Μόλις τελειώσαμε με το ναυλο μας και πήγαν όλα τέλεια ! Άριστη εξυπηρέτηση σε ότι και εάν θέλαμε ευχαριστούμε πολύ θα σας ξανά προτιμήσουμε
Odpowiedź od Fyly
Dear Matina,
Thank you! Hearing that everything went perfectly and that you’ll be back- that’s all we need. See you on the water! 🌊
The FYLY Team
Too late we realised that our charter was from FYLY Yachting. Had we seen their reviews before we would have cancelled the trip and gone elsewhere. Anchor Yachting / Helm, the London company we booked through, only told us it was FYLY with their final collection details.
We paid £120 extra for early collection and were disappointed when the boat wasn’t ready. We then got a rushed and sloppy handover. We had booked Blue Moon 1 but we were actually given Blue Moon 2. A boat with too many faults to list here. We didn’t know it at the time but a portent of the horrible things to come.
Unprecedented storms meant we had to cut our holiday short and we complied with FYLY’s request to return the boat to the marina on Thursday, a day early. The marina staff helped us to a berth and then gave us strict instructions not to move because the weather was so bad with 40 knot plus winds.
We reported our arrival to FYLY who told us we had to go to the fuel berth. We explained we had been forbidden to move and we could see the fuel truck filling up boats on the Breakwater where we were. FYLY told us the fuel truck wasn’t available and their local manager sent an aggressive message asking us why we were not complying with the checkout procedure and that they would report us to the Port Police! We were not actually due back for another 24 hours!
They agreed to come and do the handover at 11am on Friday morning. No one showed up. We chased them multiple times and at 2pm having had no response we decided to go for lunch in Lavrion. It was after all, the last day of our holiday. We then got several even more aggressive messages stating we have to return immediately to the boat and more threats of reporting us to the Port Police! We were still not contractually due back for another 4 hours! We cut our lunch short and got back to the boat by 4pm. We got refuelled from the truck by 5pm so we clearly complied with all our obligations.
The local manager was really unpleasant and despatched three men to do the handover checks. In my opinion these men looked and behaved like thugs. They shouted at a member of our party and went over the boat clearly trying to maximise the chance of us losing our deposit. It was the most horrible experience!
I contacted Helm / Anchor yachting in London who did their best to help but the advice was to get out of the situation before FYLY turned really nasty! So that’s what we did. I don’t care about losing our deposit it was worth it to be away from FYLY.
So my advice is avoid FYLY at all costs. Based on our experience you are likely to have a horrible experience with them. The local staff are an unpleasant, disorganised sloppy shambles and as for their boats…
Odpowiedź od Fyly
Hello,
Thank you for your feedback. Here is what happened, as our records show it.
Blue Moon 1 and Blue Moon 2 are identical sisterships. Blue Moon 1 was waiting for a spare part, so we moved Blue Moon 2 in to make sure your charter started on time. We should have told you in advance, and we will in future.
Your early boarding was about ten minutes late while the beds were finished, and our base told you at the time.
We advised your return on Thursday because Force 9 was forecast. That was a safety call. For check-out, we arranged for the fuel truck to come to your yacht at the breakwater so you wouldn’t have to move in those conditions. The diver is an external service whose timing the storm made hard to guarantee, and we couldn’t keep the first time discussed. Check-out is a required step of every charter, and it was completed once the services arrived.
Any deposit deduction is based on before-and-after inspection footage, the same procedure for every charter. Our staff carried out that procedure, and we don’t accept the way they have been described.
This was reviewed together with the agency that handled your booking, and we’ve shared the relevant records with them. If you’d like to add anything, you’re welcome to reach us directly at fyly@fyly.gr
FYLY Yachting
We had a dreadful 3 week bareboat charter experience with Fyly, the worst we've had in over 20 years of charter all over the world.
The new FP44 (Blue Argo) we were on had many many issues (not Fyly's fault as the boat was a new arrival from the France builder 2 months prior) but what I fault them for was that they were aware of almost all of the issues before we stepped aboard and should have offered us an alternative right away given the gravity of the problems.
Sailing during strong Meltemi storms with an onboard computer that was broken meant I did not have any idea how much fuel or water or battery levels we had left on board - a dangerous and unnerving situation for the entire trip.
The support from the base in Paros - which is not Fyly managed but outsourced to a company that manages many other charter companies' boats and is completely overwhelmed by the 25 boats under their care - was terrible and at the end of our 3 week charter they were actually laughing, saying it was as if we were owners rathwr than charterers with the amount of trouble shooting and repairs we had to do ourselves.
After we left the boat, Fyly did not reach out once to apologize or offer any form of compensation for this ruined and very expensive family holiday which is why I am now writing this review.
The company should be truly ashamed of their service
Odpowiedź od Fyly
Dear Alexandra,
We are truly sorry. Reading your review was difficult, and we understand completely why you felt the need to write it.
We want to be transparent: we were in communication with you throughout the trip and were aware of the difficulties you faced. What we failed to do was follow up properly after you returned home. July is an incredibly intense period for us operationally, but we want to be clear: that is not an excuse. You deserved a personal call and a proper conversation, and we simply didn't make it happen. That failure is ours, and we are genuinely ashamed of it.
A ruined three-week family holiday, especially one as expensive and long-anticipated as a bareboat charter, is not something we can undo, and we won't pretend otherwise. What we can do is acknowledge that we let you down at every stage that mattered most: before departure, and after your return. We have reached out to you privately, Alexandra, and we fully respect your decision. We can only hope that in time, our actions speak louder than our words.
With sincere apologies,
The FYLY Team
Extremely disorganised charter company, which assigned us a rude and arrogant skipper who ultimately ruined our holiday. Despite clearly communicating our desire to sail north of Kos, he took us south without any discussion or involvement in the planning. Throughout the trip, he made unilateral decisions, showing no interest in engaging with us or considering our preferences. It became evident that his priority was spending time in ports with his friends rather than allowing us to enjoy swimming and exploring the beautiful surroundings — which was the main purpose of our holiday.
There were also serious health and safety issues, including a gas leak on board, which we had to resolve ourselves as he was unable to handle it appropriately. However, the most frustrating aspect was his dismissive, rude, and selfish behaviour, as well as his complete failure to understand or care about the kind of experience we were looking for. We strongly advise avoiding this charter company — not only because of the skipper’s unacceptable conduct but also due to how poorly the company has handled our complaint. We are now in the process of taking formal action against them.
Odpowiedź od Fyly
Dear Giuseppe,
We are truly sorry to read that your experience did not meet your expectations. However, after a full internal review and direct statements from both the skipper and hostess present throughout your charter, your allegations have been found to be inaccurate.
Our legal representative has personally responded to you in detail, addressing each of your claims. FYLY stands firmly by that official statement. The alleged safety and service issues you describe were thoroughly investigated and proven unfounded, and no concerns were raised during the charter that would have allowed us to take immediate action.
We must therefore emphasize that the dissemination of misleading or defamatory statements harms both our reputation and the integrity of our crew, professionals who take great pride in their work and our clients’ safety.
FYLY has formally addressed these claims and remains committed to full transparency, professionalism, and the high standard of service our guests continue to experience and recognize us for.
— The FYLY Yachting Team
Yioupi is an amazing captain!! Her knowledge, skill, and confidence on the water was so much fun to experience! When we do this trip again, we will definitely request her! Thank you Fyly for providing us with such a great, experienced captain! She’s a badass captain! Yioupi, we all miss you already! XO
Odpowiedź od Fyly
Dear Nikie,
Thank you so much for this amazing review! We’re thrilled to hear how much you loved your time with Captain Yioupi. She truly is a force on the water, and we feel lucky to have her on our team. Her knowledge, energy, and confidence make every trip unforgettable, and we know she’ll be touched to hear how much you already miss her!
We can’t wait to welcome you back on board for round two, Yioupi will be ready!
Warm winds and safe seas,
The FYLY Team
Incredibly well looked after yacht. I chartered probably somewhere around 50+ yachts over last 10 years but this yacht (Zen - Lagoon46). Was one of the most well looked after yachts I’ve chartered. Also very smooth process and great team!
Odpowiedź od Fyly
Dear Conor,
Thank you so much! We’re truly honored by your feedback, especially coming from someone with your level of chartering experience. Hearing that Zen (Lagoon 46) stands out among the 50+ yachts you’ve sailed means a great deal to our whole team.
We take pride in maintaining our fleet to the highest standards, and we’re delighted that both the yacht’s condition and the booking process made such a strong impression.
We hope to welcome you back onboard again soon for another exceptional experience!
The FYLY Team
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