Future Shop Ltd Recenzje 

300
Wynik TrustScore: 4.5 na 5

4,5

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Purchased from them a few times, this last order a WiiM Ultra in Space grey, with a fair few other items. A Silver one turned up, no biggie but not the colour I needed. Spoke to customer service... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Phoned Future Shop right at the end of the working day and spoke to the wonderful Hezron (apologies if the spelling isn't correct), he literally put the order together whilst we were on the phone, so... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The stand is perfect fit for my monitor audio bronze centre speaker C150. The instruction could do with some improvement showing that the direction of lip should face down. But excellent const... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

You dispatched the wrong products TWO TİMES.In addition ; in my last purchase(order no :127136-27.11.2012) I ordered 2 x ISOTEK EVO3 Premier Power Cable Schuko-IEC & 2 x ISOTEK EVO3 Premier Power C... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep Hi-fi

O Future Shop Ltd

Napisane przez firmę

Future Shop UK is an online retailer that specialises in the best quality Hi-Fi cables & Home Cinema cables, as well as AV connectivity solutions. We supply only the finest Hi-Fi cables for audiophiles in the UK and Europe.

Future Shop is an award-winning UK based company with with a large customer base worldwide. We are one of the largest and most trusted UK & European dealers for many of the most well-known and prestigious cables and Hi-Fi accessory brands.

We stock the widest range of award-winning Hi-Fi cable brands, Home Cinema cable brands and AV Connectivity Solutions under one roof. This means we can usually promise to ship many of your desired cables the same day, with options for guaranteed next day UK delivery.

At Future Shop we pride ourselves on providing outstanding customer service underpinned by our expert technical advice. We offer a money-back guarantee on all cables purchased from Future Shop (exclusions apply). If you are less than happy with the performance of any product you have purchased from us, then simply return it to us for an exchange or a refund within 60 days (excludes special-order items and some speaker cables). We want each and every customer to have a positive purchasing experience with Future Shop, and we hope that they recommend us to friends, colleagues and family.

Our industry-leading technical advisors and customer service executives help customers to navigate the plethora of cable products available to ensure they choose the right product, at the right price, for their individual needs. This does not mean up-selling the most expensive cable at every opportunity, it means gaining an understanding of our customers’ unique setup and what they hope to achieve before matching their equipment and desires with a cable that delivers an appropriate performance and price. There are several factors that we may take into consideration:

Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

300 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(300)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 12

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I ordered a custom wire at 15:00 and it…

I ordered a custom wire at 15:00 and it was perfectly packaged and delivered by 11:00 next morning they kept me updated all the way through. Excellent service from ordering to delivery.

4 sierpnia 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Adam, that is wonderful to hear. Thank you for taking the time to share your positive experience. If we can be of further assistance don't hesitate to contact us.

Oceniono na 5 z 5

Good Service

I have ordered stuff before from this company & been please with the service - my latest order (after a long gap) was a couple of weeks ago when I put in a quite complicated order, and opted for the free delivery. They 'phoned just to make sure about an order detail. I then received the goods the next day. Great service & I will certainly use them again. Thanks guys.

23 lipca 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Nick, we are delighted to hear you are happy with the service. Thank you for taking the time to lets us know your thoughts. We look forward to hearing from you again soon.

Oceniono na 5 z 5

Very fast service and delivery

Very fast service and delivery. Ordered some customised length QED micro speaker cables and got delivered the next day. Very good quality and fast service. Would definitely use again.

26 czerwca 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Wonderful! Thank you for your kind words, Jeffrey — we appreciate you sharing your experience. We work hard to meet expectations like yours, and we're so happy to hear we hit the mark for you.

Oceniono na 5 z 5

Exceptional Service, Great Products, Hard to Beat On Price

Future Shop are one of 'THE' best retailers I have come across online. They have a fabulous selection of cables, are super helpful on the phone and via email and do their utmost to support their customers in making the right purchase decision at a competitive price. I have spent thousands of pounds with them over the years and will continue to use them for as long as they trade. My sincere thanks to Mark, Gary, Reuben and the rest of the team, you are a credit to Future Shop, you should be very proud of the service you provide which really is exceptional!

18 czerwca 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd


Wow, what an awesome review — thank you so much for the 5 stars!

To give our customers a delivery experience like this is our main goal.

Oceniono na 5 z 5

Very responsive customer services

Ordered speaker stands without realising there was a wait time (it does say this in the item description), so got in contact and they responded and sorted a refund all within a few hours, Mark was super helpful.

13 czerwca 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Thank you Ben. We really appreciate you taking the time to leave a review. We're really happy to hear about your positive experience. If there's anything else we can assist with, please do get in touch.

Oceniono na 5 z 5

Good quality cable custom made by them

Good quality cable custom made by them. Dispatched quickly and arrived fast.

22 maja 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

We really appreciate you leaving a review Robin and we're really happy to hear about your positive experience. If there's anything else we can assist with, please do get in touch.

Oceniono na 5 z 5

Amazing Service

I ordered a QED headphone extension cable yesterday afternoon and paid the lowest shipping fee, for first class by post. It was delivered before 10a.m. this morning. Amazing service. Thank you!

29 marca 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

We really appreciate you leaving a review Chris and we're really happy to hear about your positive experience. If there's anything else we can assist with, please do get in touch.

Oceniono na 5 z 5

Brilliant Service and Price

Thank you for the brilliant custom-terminated and burned-in cable. And the very competitive price compared to other retailers. I will surely buy from you again!

11 lutego 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd



Wow — thank you so much for the 5 stars! To give our customers a delivery experience like this is our main goal.

Oceniono na 5 z 5

A great experience

A great experience. My order was processed by friendly informative staff who actually listened to what I wanted. An excellent price for a quality cable with stripped ends, ready to install. Quick dispatch and delivery at a very reasonable price. Would definitely recommend.

10 lutego 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd


Wonderful! Thank you for your kind words, Julie — we appreciate you sharing your experience. We work hard to meet expectations like yours, and we're so happy to hear we hit the mark for you.

Oceniono na 5 z 5

Buy with confidence

I previously placed a review regarding a delayed refund. On reflection it was an overreaction on my part. The refund did come through on a timely basis. This update has not been requested by the company but I felt it was important, somewhat belatedly, to set the record straight.

16 stycznia 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Cassim, thank you for your feedback. I am sorry to hear you feel the service was poor. The request for the refund was processed with the Finance team. However, it can take three working days to show as a credit on your credit/debit card statement.

We should have contacted you to advise you accordingly. This didn’t happen as the enquiry was dealt with a new staff member in training. Subsequently, we attempted to contact you by telephone without success. I can see you have ordered with Future Shop several times previously without any reported issues.

WeI apologise for the inconvenience caused.

Oceniono na 2 z 5

Globally, I'm disappointed by my first try with Futureshop.

My order was processed and delivered in a reasonable but not outstanding time.
I ordered mounted audio speakers cables, and found the mounting and quality of the conectors really poor.
Globally, I'm disappointed by my first try with Futureshop.

5 stycznia 2022
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Chris, thank you for taking the time to leave your feedback. Firstly, please accept our apologies for your disappointment with your cables. We custom make thousands of cables and it is extremely rare to receive such feedback. Can you please contact me at adam.senior@futureshop.co.uk and I will be delighted to help resolve the problem to your satisfaction.

Oceniono na 5 z 5

Excellent Customer Service

Not being very technical, I ordered the wrong bespoke aerial from Futureshop. They immediately offered me a refund and gave me some useful advice. Great customer service. Thank you!

11 października 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

W are pleased to her you are delighted with the service. Thank you for taking the time to let us know and if we can be of further assistance then please don't hesitate to contact us.

Oceniono na 5 z 5

Fantastic service. Highly recommended

I wanted to resurrect my old surround sound system and needed some speaker cable. I rang Futureshop and got some excellent impartial advice about what cable to choose and some practical advice on how to connect it up.
I ordered online and the cable came the next day. It sounds great.

21 lipca 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Julian, we are really pleased to learn you are delighted with the cables. Thank you for taking the time to let us know.

Oceniono na 5 z 5

Ordered a Dac

Ordered a Dac for. My iPhone and it arrived on time within the agreed time . Well done

3 lipca 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Thank you for your feedback. If we can be of further assistance please do not hesitate to contact us.

Oceniono na 5 z 5

Top Notch

Always great to deal with Futureshop. Abandoned my previous supplier to use these guys because they were responsive, knowledgeable, at the right price point, and super quick delivery. Recommended.

30 czerwca 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Byron, thank you so much for your kind words. We are pleased to hear you are delighted with the service. We look forward to hearing from you again soon.

Oceniono na 3 z 5

Responsive in the end…

Update: Since leaving a low rating on Trust Pilot Futureshop have been much more responsive by email and are helping me with my order. It seems some of my messages ended up in a junk folder which caused the delay in response. They have assured me this is not a typical experience. My original comments are below for reference:

Very slow!
I have been trying to place an order for some speaker stands and some other items - I have called and emailed several times and have not yet been able to get the answers I need to place the order. It's fine if you know exactly what you want and can order direct from the website but this has been a disappointing and frustrating experience which makes me think they're not interested in my order, which is a shame because they're the company I went to first having used them before.

18 czerwca 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Matt,

Thank you for taking the time to leave your feedback. I apologise for the delay in our response. Usually, we respond to customer enquiries within 24 hours Monday to Friday. I will be grateful if you could send your enquiry through to adam.senior@futureshop.co.uk and I will ensure your questions are answered promptly.

I apologise for any inconvenience caused.

Oceniono na 1 z 5

Disappointed over unexpected high custom

For those are living outside of UK but want to buy something from there: BE AWARE of the custom fees due to BREXIT.
I just want to tell everyone before ordering their beloved cable don’t bother doing that unless they want to pay extra duty fee.
i ordered 3 cables from ireland which cost 200 phounds and after 1 month I got a letter to pay 75 phounds for custom due to Brexit. I called Futurshope and they said that it was written down in the terms of conditions (small prints) and when ticking the box you basically accept it regardless if you read it or not.That is fine but what is annoying that we were not informed properly. The custom we should pay is 37% of the total value of cables which makes them extremely expensive - if we had been aware we would not have bought them. It is annoying that I talked to them before and they didn't warn me. If you are ordering from outside the UK, take note of this. I will never order from the UK again.
In order to be fair I have to mention that their customer service is good as they were trying to help us and explained the whole process.
I here only wanted to highlight my frustration over the extremely high custom fee and that the only notification about it is in the Terms & Conditions and also would like to warn others to be aware when ordering from UK.

9 czerwca 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

We fully understand and share your frustration with regards to the duties and taxes due on your recent order. These appear to be high and I recommend you check this with Customs & Excise in Ireland.

We ship many orders to Ireland and we’ve not had any reported issues of this nature from other customers. With regards to taxes and duties, since January 1st 2021, we have not charged VAT on orders shipped to customers in Europe (before this, European customers had to pay VAT at 20%). However, the EU-UK trade deal dictates customers in Europe may need to pay VAT at their local country rate when receiving good shipped from the UK. We have highlighted this several times in our shipping terms and conditions. Unfortunately, the level of duties and taxes charged by your local customs and excise office is outside our control.

We fully understand your disappointment and we apologise for any inconvenience caused.

Oceniono na 5 z 5

Perfect experience

Perfect experience. Quality HI-FI cables delivered on time. I Will be coming back for more after all. Can one ever have enough cables?

6 maja 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Thank you for letting us know your thoughts. We look forward to hearing from you again soon.

Oceniono na 5 z 5

Highly recommended

Bought two items. Good price, fast shipment. A question to customer service was answered swiftly and detailed. Great service. Highly recommended.

28 kwietnia 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Jan,

Thank for letting us know your thoughts. We are delighted to hear you are happy with the service. We hope to hear from you again soon.

Oceniono na 5 z 5

Fantastic customer service.

Fantastic customer service.

Had issue with a expensive hdmi cable and issue was sorted.

Garry even went to the trouble of calling me to explain the situation.

Absolutely fantastic customer service.

Buy with confidence.

14 kwietnia 2021
Opinia niezależna
Logo Future Shop Ltd

Odpowiedź od Future Shop Ltd

Hi Liam,

We are happy to hear you are delighted with the service. Thank you for taking the time to let us know and we look forward to hearing from you again soon.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej