FurrowsGroup Recenzje 203

Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

My experience at Furrows of Telford Kia was cracking because customer service was brilliant both in the new cars and across the road at the used car sales where we also went. Plenty of communication... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The experience at Furrows of Shrewsbury was good because we have dealt with Mike Dale and brought a number of cars from him before and we trust him as he knows what we want. We found him to be very pr... Zobacz więcej

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Oceniono na 5 z 5

Great customer service. Jonny was helpful and friendly. They were mindful of my mobility needs. Overall a great experience and have got an amazing Skoda Enyaq.

Reakcja na opinię

Oceniono na 5 z 5

The experience at Furrows of Telford was fantastic. Kevin dealt with every question i had with professionalism and was very informative from the start and original enquiry to collecting my new car. Th... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dealer samochodów Ford

Informacje przekazane przez różne źródła zewnętrzne

Visit Furrows Group in Shropshire, established dealership and servicing specialist. Get in touch today to arrange a test drive.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

203 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 33% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

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Oceniono na 5 z 5

Broke down on Tuesday turbo gone great…

Broke down on Tuesday turbo gone great turn round van back on road 4pm Wednesday

21 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Glenn for your feedback. We are glad to hear that Chris and the team in the Commercial Service department here at Shrewsbury were able to help and get you back on the road!

Oceniono na 5 z 5

Great service again!

Time for the dreaded MOT! Making the booking was easy thanks to Cath, got the date and time I wanted at the Shrewsbury dealership. On arrival Andy saw me in, kept me informed during the afternoon and the car was ready when they said! Great experience, thank you.

14 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Emma for your feedback, we hope that your car MOT was as pain free as possible! We are glad to hear that Cath and Andy both provided excellent customer service.

Oceniono na 5 z 5

Fantastic

Fantastic service took my car in for mot and service , dropped it off lovely chap in the office, got phone call when it was done and short video of advisories never had that before.
Most definitely recommend .
I rarely write reviews but this deserves it
Thank you chris jenks prompt professional personnel service

14 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Ford transit connect

My ford transit connect went into limp mode, gave Chris a ring at furrows Shrewsbury, he said pop it in. I dropped the van off the next morning, sure enough if was ready for collection that afternoon! Chris had carried out a DPF clean and removed the engine management light. Nothing was too much trouble for him, 5 star service as always, top job Chris

13 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Great service from Chris

My work van went into limp mode late on the Friday night so called Chris first thing Monday morning and he got it booked in that day and the parts arrived the following day. Great service great communication. Many thanks

13 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Big thank you to Chris jenks for coming…

Big thank you to Chris jenks for coming to collect my car for an mot while me and my family were unable to leave the home due to isolating,having failed the mot Chris was quick to communicate with me what repairs needed doing and if I wanted to go ahead ,The car was fixed and mot'ed and delivered back to me in no time👍great communication throughout and efficient service also while sticking to covid regulations, highly recommend to anyone.

12 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Dealt with chris jenks in the transit…

Dealt with chris jenks in the transit service department Shrewsbury. Great knowledge of the product no nonsense attitude and fantastic service. Its run like a military operation ! I would highly recommend .

11 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Steve for your feedback. Chris is ex-military, so that explains why the department is run like a military operation! Thank you for choosing Furrows Commercial Service department.

Oceniono na 5 z 5

We were recommended to use furrows and…

We were recommended to use furrows and speak to chris jenks on the desk.
We took our car in for a over heating problem. Chris advised we needed a new head gasket. The work was carried out quick and efficiently and was very reasonable price for a main dealer. Chris kept me update from start to finish and was very professional. Thankyou

11 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Sinead for your feedback. We are glad to hear that you were recommended to use us and that you were happy with the service provided by Chris and the team. Thank you for choosing Furrows Group.

Oceniono na 5 z 5

Dealing with furrows for many years…

Dealing with furrows for many years chris on the commercial service side has been doing a fantastic job with a fast turnaround on my whole fleet good communication and a service you can trust

11 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you for continuing to choose Furrows Group for your vehicle fleet maintenance requirements. We are glad that you are happy with the service provided by Chris and the commercial service team.

Oceniono na 5 z 5

Dealt with Chris in the Transit service…

Dealt with Chris in the Transit service department. Fast turn around with the service on my van and great communication throughout. Would highly recommend.

9 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Jamie for leaving us a 5-star review.

Oceniono na 5 z 5

Great Service

Chris was exceptional at organising our first full service for our Ford Ranger, keeping us informed throughout and rearranging our appointment at our request with ease. He even accommodated a Saturday last minute for us as the vehicle was away all week. Would highly recommend.

9 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you for taking the time to leave us a review. We are glad to hear you are happy with the service provided by our Commercial Service department in Shrewsbury and by Chris in particular.

Oceniono na 5 z 5

Transit Service

Huge thanks to Chris on the service desk at Furrows Transit Centre for helping with my 72k service,MOT and recall. Work done to a very high standard and excellent communication. I felt valued as a customer.
Thank you

6 lipca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Alan for your feedback. We are glad to hear you were happy with the service provided by Chris and the Furrows Transit Centre service team. Thank you for choosing Furrows Group.

Oceniono na 5 z 5

Ford Ranger - Furrows Shrewsbury. First class service

Really happy with the service provided by Kevin Clee at Furrows Ford Shrewsbury. Professional from start to finish, kept me updated and arranged the smooth transaction on my Ranger Wildtrack. Definitely be using you again in the future Kev, highy recommended.

23 czerwca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Ed for taking the time to leave us a review on Trustpilot. We are glad to hear that you are happy with the service provided by Furrows, and by Kev in particular. We hope you are enjoying your new Ranger Wildtrak!

Oceniono na 2 z 5

Don't go there if just going for parts.

Don't go there if just going for parts.
i went to reception where i was passed on to another lady, who passed me on to another lady, who just ignored me. I was told the parts man was on the phone, he wasn't i could see him. When he eventually arrived .
He Didn't have the part i needed it would have to be ordered. i explained i had phoned twice once in the morning and once the next day but was unable to get any reply from the parts department. And now i had come 20 mile.

18 czerwca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Hi Nigel, we are sorry to hear that your experience at Furrows was not an enjoyable one. Unfortunately, we don't have every part in stock, so sometimes they do need to be ordered in. We are sorry that getting to speak with our Parts department wasn't straight forward, and hope that next time, should you wish to use us again, it will be an easier process. Thank you for your feedback.

Oceniono na 1 z 5

Car Repair

Took my car in for a repair on the front, now taking to to another garge to make sure its safe! Rang to complain, but they tried to blame me for it. The front panel, fitted fine before they touched it. It now doesn't fit. Would advise to take your car elsewhere. Rude and unhelpful staff to go with it.

17 czerwca 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Hi Andy, we are sorry to see that you are unhappy with your visit to Furrows Group. Which of our sites did you visit? If you could email more information to marketing@furrows.co.uk we will be able to look into this matter further for you. Kind regards, Charlotte - Furrows marketing team.

Oceniono na 5 z 5

We have just purchased a used Skoda…

We have just purchased a used Skoda from Furrows in Oswestry and am very pleased to say that it was a pleasant and trouble free experience. On our first visit Alan Fildes suggested that we make an appointment to discuss our requirements fully with him. This we did and he gave us his attention for a complete afternoon. We had a number of test drives and finally chose a car. We had 2 cars to trade in and agreeing a price was done in an extremely friendly and jovial manner. Alan arranged for certain extras to be added some free some charged.
One week later our car was delivered to our door and our old cars removed. Our car was spotless and fully serviced with a guarantee.
Alan could not have been more helpful with a friendly attitude and a sense of humour. We can only hope that any follow up work if necessary is done with such a pleasant and helpful manner.
Many thanks to Alan.

29 maja 2021
Opinia niezależna
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Odpowiedź od FurrowsGroup

Thank you Michael for leaving us a 5-star review. We are glad to hear that you are happy with the service provided at Furrows Oswestry and by Alan in particular. We hope you are continuing to enjoy your new car!

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