Furniture Village - Lincoln Recenzje 

The store had what we were looking for, it was all clearly explained and the transaction was very smooth.

made a big investment into an adjustable bed, to help with a major operation coming up.
bed arrived, the drivers said headboard wont go up the stairs, hardly trying. said you need to go back to the shop and order the 2 piece option. assembled the bed to could only be half built, due to wrong items, we had some items belonging to a mr brown.
Visited the store to be met with an aggressive response of hitting contract with a pen to say it was our fault, if it doesn't fit; if we don't take it we will be charged an extra 700 pound. (profit making at its best) dealings with the member of staff since and she has been very pleasant.
we are left with an bed that can only be half used; i am on the sofa till a solution found. a few days later get contacted to to say the have the correct parts, will arrive 4 days later, with mattresses, i said we already have, mattresses was asked if i am sure. contacted the store, the had it changed to next day, i asked they bring the headboard back.
2 new guys took the headboard straight up asking if the others had even tried; fitted new parts. now the remote control was missing. but at least i was back in a bed.
A few days later a second hand remote turned up, i suspect x store use
furniture village have given a £500 credit for the bed problems and a £50 so we keep the remote
i am left feeling i wish i had never entered the store. i have given a long explanation but not everything.
We spent more money thinking we had used a premier store;but carboot sale more the experience.
i am sure if the order is right and delivery staff put the effort in, its different.
But know if things go wrong you will need to fight.
the £700 for the headboard, that was claimed wouldnt fit; is worrying; possibly dishonest.
Some staff have fought and helped; but a fight not needed; just help for their errors

What a lovely bright and welcoming store. Wonderful selection of furniture. Roger was very polite with a really nice smile, very helpful and not at all pushy, quite the opposite very relaxed and chatty.
Looking forward to my new sofa being delivered

Curtis - the salesman was polite, knowledgable, not pushy yet guided us in our purchases.

Great customer service, Phil checked we were ok and wasn’t a pushy salesman, very supportive

We were supported in store today by Phil who was first class! He was so helpful and able to answer all of our questions without any pressure to purchase. He made the whole process super easy and we will certainly be returning as we continue to refurbish our property. Many thanks Phil!

Having a salesman Roger who actually listt

Was great to know assistance was available without the sales push at any part. Roger was attentive and knowledgeable, answering all our questions. Appeared genuinely friendly. Thumbs up.

We saw a dinning set on line and visited the store, although the set we wanted was not in the store the salesman David was very helpful and helped us to purchase the online set.

I was looked after very professionally and without any pressure and made to feel welcome

Very professional sales person, Lewis at Lincoln branch. Just left to browse & when we were ready he was excellent & very attentive. We’re very happy with our purchase.

I spoke to Kieran who was very helpful & sorted my problem within minutes 😊

Steve has been absolutely brilliant. He has been so helpful and friendly. It has been a real pleasure and easy ordering our furniture. Thank you

We recently visited the Lincoln Store on Valentine Retail Park. The store was well laid out and had a great selection of quality furniture at a competitive price. The staff were friendly but not pushy. We had an idea of what we wanted, but Craig, the Sales Consultant gave us some very useful information and guidance, which helped us make a purchase. We're looking forward to our new recliner chairs and can't rate or recommend Craig and the Lincoln store highly enough.

Visited the Lincoln store over the Black Friday weekend, looking for a new dining table and chairs. Really impressed by the quality and presentation of the furniture and the store itself. We were assisted by Roger, who was fantastic. He was attentive, knowledgeable and friendly, applying no pressure while we took time to deliberate our options. We decided on the Vida Table and 6 chairs, which have already been delivered and assembled - another great service! We’re delighted with the product, the quality and the service provided - 5 stars all round!

Purchased a sofa and coffee table recently. Oktawia was friendly and super helpful with the purchase. It was a pleasant experience all together!

Confirmation of your Order - Order number: 68R202773

After payment was taken by FV for the after care package for the three-seater recliner, we were let down by the fact there was an issue with the recliner. So we waited for FV to call back after the delivery team said there would be a 72 hour wait for a rep to call, visit and view the issue with the recliner.

The issue being the item is not fit for purpose.

Upon taking the call from ''whomever'' from FV we were asked to prove who we were. Since the call went no further beyond security as I had no means to prove to ourselves this was not someone else, FV were more than happy to leave it unresolved at that.

Dealt with many furniture companies better than this for customer service and since the item remains not fit for purpose, I'm obliged to now contact Trading standards.

Update:

04.12.25

No reply from FV. So going ahead to file a complaint with Trading Standards:

Lincolnshire County Council
Trading Standards
County Offices
Newland
Lincolnshire
LN1 1YL

We have been looking to purchase a new double mattress and visited a couple of other retailers in Lincoln before the Furniture Village store. Neither of the other stores showed any interest when we walked in and we were pretty much ignored. They also had a significantly lower portfolio of manufactures to choose from.
When we walked into Furniture Village we were approached by a gentleman called Craig. We explained what we were looking for in a mattress after a recently diagnosed arthritic condition. Craig pointed us in the direction of mattresses from Vispring, Hypnos and Harrison Spinks. He was not at all pushy and left us to try out the mattresses. We were impressed with all three, but erred towards the Vispring. We were pushed for time and agreed with Craig that we would return the following week as I wanted to do some more research on the internet. We called back on the 26th November and saw Craig again and after further discussion we chose the Vispring mattress and paid a deposit. We valued Craig's advice and nothing was too much trouble for him sorting out questions on the phone with Vispring and Hypnos for us. Also enjoyed the coffee hospitality! We highly recommend this retailer.

Lewis was a great help ,nothing was too much trouble .He went over and beyond to help us achieve our desired sofa .
He is a credit to your Lincoln store .

Fantastic from start to finish