Furniture Village - Lincoln Recenzje 

Really good experience, initially went to dfs (same industrial estate) and almost bought something, thought we would check out FV first. Glad we did. 100% better experience, phil was the sales rep we dealt with...knowledgeable, helpful and a proper gent. Ended up ordering as we felt understood and he was very relatable. 5 week quicker delivery window and felt much more assured that we would get a better service moving forward. Thanks

Edit 11/6: I emailed myexperience at furniturevillage.co.uk on 6/6 as requested by Shanice in her reply to my review but have not had any reply.

We bought the Luno dining bench for our breakfast room as well as some sofas. We were advised that the bench was wipe-clean and faux leather. This is the description on their website even today. The bench is clearly suede, and is certainly not wipe-clean. I raised this with both the store and the after-care department, and they were very very unhelpful. I do have the care plus insurance, and they are coming to clean the benches, but I wasn’t expecting, with young children, to be so reliant on the insurance to keep my furniture clean. I mean, even the tiniest of spills is not immediately wipe clean. Each tiny spill requires the use of their special products, otherwise the stains remain on the Furniture. What’s more, if you scrub the furniture using their cloths, the suede is fraying.

They were extremely unhelpful on the phone and at the store when I raised my concerns with them, and kept saying things like “wipe clean is self-explanatory, I can’t help you if you don’t understand what that means”. The store told me my complaint was nothing to do with them, but rather an after-care issue. When I contacted the after-care team,I was told that my concerns about the product not being exactly as described were not an after-care problem. So just running in circles trying to get this sorted out.

Eventually, despite hinting that they could get an inspector out to confirm that the fabric on my bench isn’t actually the correct fabric, they concluded that there was nothing that they could do, and that I should go to the Furniture ombudsman. The first person I spoke to refused to give me the name of the Furniture ombudsman that Furniture Village is affiliated with, but I was able to find this easily on Google. The Furniture ombudsman requires written documentation from Furniture Village confirming that they have not provided a resolution, which up to this point they have not supplied, despite me emailing them.

It’s a shame, because I was going to buy the Jose dining table and 10 chairs, in the absence of any other large 1 m wide dining table on the market, but with the after-care I have received so far, I would rather get a smaller product from elsewhere than deal with Furniture Village again.

Edit 6/6/26: I’ve only just seen the message from customer service so I will reply to them. but to update, I visited the store yesterday to speak to the salesman I bought the furniture from originally and asked whether the furniture I was sent could have mistakenly been upholstered in the wrong fabric making it not ‘wipe clean’. He was very adamant that this was impossible and the factory in China (and Italy and America, but most of these things are made in China), where this was made only deals with this specific product. I was a little incredulous but I guess he’s the expert

Then the conversation descended into the twilight zone where the basic definitions of common phrases were challenged. It comes down to what ‘wipe clean’ means. I really thought the bloke at the Lincoln store would understand since he was so helpful during the sale, but instead he told me that wipe clean means that I should use the universal cleaning spray supplied for every single small spillage or stain and then “wipe it clean” with a cloth. I was shocked at this interpretation and asked whether that would mean everything on earth is wipe clean since you could find a specific cleaner for anything and everything and finish it off with the wipe of a cloth, rendering the descriptor “wipe clean” completely useless. He challenged my understanding of wipe clean - being able to wipe away spills with no more than a damp cloth for a pristine finish - so I had to resort to using ChatGPT to ask what these words mean. The LLM, as most sensible folk on earth I suspect, agreed that “wipe clean” should not necessitate using specialised cleaners. He then asked me what the problem is with using the spray he provided and I said that didn’t suit my lifestyle. I have children who are messy and as a result most of my furniture is wipe clean with a damp cloth. It was seemingly lost in him that a damp cloth is free and easily accessible to everyone young and old alike whereas a specific cleaner is not free and is locked away in the cleaning cupboard making my instruction to my children to ‘wipe up after yourselves’ void.

Wrong configuration of the sofa delivered.
Very poor service

Hi the shopping experience in store was excellent your products seem very good quality
The only thing disappointing was your printer was not working in store and you said you would email receipt rang up 3 times send you would send and to this day still not got it so don't know if I paid right price or not

Great service.

Phil advised me of everything I needed to know. He was extremely knowledgeable and very professional.

Very helpful,no following around while your looking

Furniture is good, not that comfortable at the moment but I expect it to bed in. However there is a problem with one of our armchairs that Furniture Village have been told about, that has had no response, not very happy with the customer service.

Friendly staff, no pressure sales, and very flexible deliveries.

Very nice and friendly and helpful staff

The sales rep was fantastic and couldn’t do enough to help but wasn’t pushy at all.

We have been very pleased with the service, the salesman was extremely helpful, attentive, non pushy, really easy to deal with. The communication while we awaited the delivery of our settle was excellent, communication about delivery was great, slight delay after initial delivery date was delayed a few days, but apologetic and communicated well. Received texts and email, updates about delivery time, great link on email to show where delivery vehicle was and count down to delivery arrival. Two guys who arrived with settee were polite, made great job of installing, settee, clean and did a great job. First day with settee has been brilliant so far. Very pleased with service and product to date, thank you ✊

Professional, understanding and polite salesman who was not pushy, just let us know information as and when required.

Excellent service. Lovely young lady Oktawa. Thank you so much ☺️

Very disappointed. Buying the table was fine and we had no issues. When it came to the delivery, not happy. I received a call to book the delivery in and I phoned you the day before delivery and was told everything was ok. Received a text the night before to confirm the time slot. I took the day off work to wait for the delivery and at 3.30pm I phoned to see where the delivery was. They said the delivery was never scheduled and they could not find the table or chairs and could not understand why we had received the text. I said I had booked this in with you but you could not explain why this had happened. I lost a days holiday which I not happy about.

Great service, delivery on time, great quality

Phil was simply fantastic. He did not rush us and gave us great advise. His product knowledge was excellent. Highly recommended.

Andrew was excellent and helped us through the whole process.

We were having a look at the bedroom furniture, a young gentleman came across and asked if he could help with anything, we asked him if he could give us a price on a 3 door wardrobe,he came back and told us. He was very nice and helpful and very friendly