Furniture Village - Bristol Recenzje 

2346
Wynik TrustScore: 4.5 na 5

4,6

Lysander Road, Cribbs Causeway, BS10 7TX Bristol, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The staff in store were friendly helpful and knowledgeable about the products we ordered. The office staff were obliging and helpful and the delivery men fitted it all together carefully and quickly... Zobacz więcej

Oceniono na 5 z 5

First visit to view lounge furniture & dining room. After looking at loads of different dining tables & chairs we decided on one, took a while as there’s plenty of choices. Went downstairs to check ou... Zobacz więcej

Oceniono na 5 z 5

Charlie at the Cribbs causeway store was incredible. She is highly knowledgeable, friendly, and always going the extra mile for the customer. Nothing is too much trouble for her. This truly shaped... Zobacz więcej

Oceniono na 5 z 5

Clean and spacious around furniture. My sales consultant Natalie Pelton was very patient, friendly, knowledgeable and helpful. Good quality furniture, lots of colours and fabrics to choose from, and... Zobacz więcej


Informacje dotyczące firmy


Dane kontaktowe

  • Lysander Road, Cribbs Causeway, BS10 7TX, Bristol, Zjednoczone Królestwo

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,6

Wszystkie recenzje

(2346)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 67 589

Napisz recenzję
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Oceniono na 5 z 5

Great experience

The staff in store were friendly helpful and knowledgeable about the products we ordered. The office staff were obliging and helpful and the delivery men fitted it all together carefully and quickly and asked us to check their work and our satisfaction with it at every step. They were efficient but unhurried, allowing us the chance to see the product when it was complete.
Thoroughly happy with the experience and would recommend Furniture Village without hesitation.

27 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Great furniture.

Clean and spacious around furniture. My sales consultant Natalie Pelton was very patient, friendly, knowledgeable and helpful.
Good quality furniture, lots of colours and fabrics to choose from, and great sale prices.

26 sierpnia 2026
Oceniono na 5 z 5

Charlie at the Cribbs causeway store…

Charlie at the Cribbs causeway store was incredible.
She is highly knowledgeable, friendly, and always going the extra mile for the customer. Nothing is too much trouble for her.
This truly shaped our experience, I will continue to recommend furniture village.

26 sierpnia 2026
Oceniono na 5 z 5

Met at the door.

Met at the door, and directed to upstairs department, Met by Jack, showed the 2 items, paid deposit explained to us what happened. Used this store before, always clean and tidy.

26 sierpnia 2026
Oceniono na 1 z 5

40879M708

Judging by all the one star reviews, it looks like FV is going down the tubes. Cannot see my one star review written a few weeks ago. Four attempts at delivering the correct bed base and 9 plus weeks later still not correct. Kieran from Customer Satisfaction Dept ( they cannot help but it sounds good) wanted more details but he never got back. Apparently the guarantee isnt worth having when put to the test. No one seems to know anything, help with anything, or solve a perpetual problem. FV lady phoned me yesterday 24/8/26 when it became clear she didnt really know why she was phoning me. I asked, was it Kieran. She replied, I dont know but it was a man, it might have been. Just wanted to know if I would be able to take a phone call. It feels like a comedy act. Following this review, my partner has been contacted and was told that a technician will be enlisted to modify the base we do not possess to include the slider feet ferrules, the sprung base and the four drawers.

25 sierpnia 2026
Opinia niezależna
Logo Furniture Village - Bristol

Odpowiedź od Furniture Village - Bristol

Good morning, I’m sorry to hear about the continued issues with your bed base and the communication you’ve received. To enable me to investigate this for you, please email a copy of your review, along with your full name, address and order number, to myexperience@furniturevillage.co.uk.
Kind regards, Gabriel

Oceniono na 1 z 5

I ordered a settee and left a deposit…

I ordered a settee and left a deposit and was arranging interest free credit. Was told an email and phone call would follow as they had a problem arranging the finance. I left it with them. No follow up Monday. The finance company emailed notification that it has been cancelled on Tuesday. I phoned the store and had to leave my details so they could ring me back. I had a call from another sales person who could really not help, but gave me the finance companies number. I rang them to be told it was cancelled by the store. I rang back and had to leave more details so I tried the online telephone number. Lola was great and put me through to someone in Bristol who sounded like he could help. He explained they had just reverted to a cash sale. I said that this is not what I had asked for and that James had given me different options. The lien went dead. Now I have paid for a sofa but not been oked for their finance deal and have no one who is following through. Very frustrated and upset at this point. So no cannot recommend.

23 sierpnia 2026
Opinia niezależna
Logo Furniture Village - Bristol

Odpowiedź od Furniture Village - Bristol

Good morning, I’m very sorry to hear about your experience and the frustration caused by the lack of communication around your finance application. I understand how disappointing this must have been.
To enable me to investigate this for you, please email a copy of your review, along with your full name, address, and order number, to myexperience@furniturevillage.co.uk.Kind regards, Gabriel

Oceniono na 5 z 5

Rang store to ask advice

Rang to confirm if dining chairs were already assembled and Joe dealt with the call very professionally, giving me answers to all my questions.
He ran through options and we purchased 4 dining chairs over the phone - thank you.

24 sierpnia 2026
Oceniono na 5 z 5

Five star service and experience at Furniture Village!

My experience at Furniture Village, Bristol, was great because of the fantastic customer service I received. Samuel was brilliant. His knowledge was really good and he made the experience easy and explained things really well. He was so impressive!

The company offers a wide range of beds and mattresses. Having them in-store makes it easier to make a decision about which furniture to potentially choose. The details listed about each individual item is great also as it provides the information that is helpful upon making any decisions.

21 sierpnia 2026

Doświadczenie Trustpilot

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