Function18 Recenzje 3778

I bought 13 month ago a Taylormade bag and now I have a big hole in the taylormade bag they say the one year warranty is over so they cannot help me this is very bad because this kind of bag I only use in the Summer now for like 4/5 month. I will never buy anything here anymore.

I've purchased from Function18 before and generally had a positive experience, which makes this situation all the more disappointing.

I bought a pair of Ecco H5 Leather BOA Golf Shoes (EU43) in March 2025 for close to $400 NZD. After approximately one year of normal use, the leather on the heel of both shoes has split at exactly the same point — the heel loop stitching — on both shoes simultaneously. The waterproofing has also failed as a result.

I raised a formal complaint on 3 April referencing my rights under the Consumer Rights Act 2015, with photos and proof of purchase. Michael responded briefly after Easter to say he'd look into it. Since then — despite three follow-up emails on 8 April, 14 April, and 16 April — I have received no substantive response whatsoever.

This isn't just a product fault. It's a customer service failure. A retailer selling premium product at premium prices has an obligation to engage with warranty claims, not go silent for over two weeks.

I'm not looking to cause problems — I just want a fair resolution. If anyone from Function18 is reading this, my details are on file. Please get in touch.

excellent to deal with ,great qualitiy,wonderful range to choose from ,very afordable prices ,one stop shop for all your golfing needs

Terrible company I am waiting for refund don’t buy anything from them!

Footjoy deluxe golf shoe bag. Ordered this product on the Wednesday and was delivered by Friday. Good quality product at a very competitive price. Have used Function18 and as previously they provide good quality products, at a competitive price with excellent delivery. Would use again.

I was a bit suspicious with this company not having a .co.uk address, having been caught out over Christmas with stuff coming from China. However, I needn’t have worried! Ordered before 4pm and it was delivered by Royal Mail the next morning! Great service, price and product. My husband is very happy with his polo shirt. Thank you.

Has an issue with an order which was through no fault of their own (manufacture defect), worked through it with the customer service team and reached a satisfactory resolution.

On top of that very speedy delivery - can't fault the experience I had, bar the initial disappointment when opening my order.

Absolutely brilliant, excellent service, super fast delivery and a lovely quality sweatshirt. Highly recommend.

Ordered shoes which broke after only 6 months. Customer service was brilliant, emails were very prompt and the issue was resolved in a week. New shoes expected from them in the coming days. Would highly recommend this company.

What amazing service I ordered a hoodie and I put large but needed x large,when I got conformation you can change it so I did and still got it within 2days
Great service much better than druids
Definitely be using these again
Thanks

I have recently come across this company as we buy a lot of golf equipment. Great prices and fantastic customer service. Super speedy delivery. Would highly recommend.

Great deal on my Taylor Made golf ball and shipped and received in under 24 hours with parcel well packaged and kept updated with tracking too, will shop again

This is my go-to retailer for golf clothing. Always great stock, good pricing and a decent rewards scheme. Delivery is free, 100% reliable and ultra quick. I wont use anyone else.

Have used this company many times but not anymore,ordered on july 1st and parcel was lost ,not a problem ive had it happen before with other companies and refund sorted no issue, its now a month and a half later and still not refunded.. ignored emails and the odd reply to say we'll get this sorted...Will be contacting my credit company tomorrow to do a charge back....joke of customer service...avoid

Just used this seller for the first time the other day. A really good shopping experience, great items for sale at reasonable prices and delivery rates.
Realised I wanted to add to the order after paying but the customer service made it a breeze for me to do so. Thanks.

Great website to order from. Purchased Hugo Boss hoodie at a great price delivered in time but there was a slight fault. Great thing about ordering from Function 18 is that you actually can exchange whereas you normally have to return for a refund wait for your refund (you might not want to part with more of your money until you receive your refund) and then reorder the item you want and by that time it could go out of stock (if you’re wanting to get your money back first that is). So being able to exchange was great for me, returning was free and simple communication was good regarding them receiving the return and when the replacement was despatched. All I would suggest is that you get a confirmation from them when it is scanned at the point of returning. Apart from that can’t fault them.

Outstanding service!
I recently order two under armour products, one from Function 18 and one from Under Armour directly.

I received my goods quicker than I received a confirmation order email from Under Armour!
Needless to say I will be using Function 18 as a first call as there seems they value my custom and back it up with incredible high service. Many thanks

I had an issue with not one but two pairs of golf shoes ordered from these guys that had developed faults.

I raised the issues and Will did a 5 star job of liaising with the manufacturer and arranging for them to be replaced under warranty.

The service was attentive, sympathetic and very quick. On both occasions once approval from the manufacturer received the replacement shoes were shipped same day for next day delivery.

Well done and thank you Will. May the course be with you.

I recently had an issue with a golf bag I purchased that developed a fault after a short period of use, the stitching came undone and the club handles began poking through the base. Disappointing, especially from a premium brand like TaylorMade, where you’d expect better build quality.

That said, I can’t fault the retailer’s response. Michael from the customer service team handled everything brilliantly. After I reported the issue and sent through photos, he responded quickly and professionally. Within a couple of days, a next-day replacement was arranged with no hassle or delay, just excellent, efficient service.

While I do feel TaylorMade should improve the durability of their bags, I’m genuinely impressed and very satisfied with how this was handled. Would definitely buy from this retailer again.

Thanks again, Michael.

My order came so quickly that I think my shoes arrived before I even placed the order! Free postage too!
Superb service. And the shoes were exactly as described: Good product description, images and easy purchase :)