FUDGE & SONS Recenzje 

301
Wynik TrustScore: 4.5 na 5

4,3

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Happened to get a puncture near Fudges on Harrow Road and they were amazing! Repaired my tyre in minutes so I wasn’t late, were able to switch out my tyres for excellent new Kevlar ones that don’t get... Zobacz więcej

Oceniono na 5 z 5

After some minor confusion , both bikes , one a Montague Paratrooper and the second a Paratrooper Express arrived quickly and well packed , ready to use. The best thing was that seemingly , only Fu... Zobacz więcej

Oceniono na 5 z 5

Took my bike into Paddington store on spec for some unplanned crash repairs and a service. I received a warm and open reception by Alessio and the bike was taken in for an inspection. Unfortunately, o... Zobacz więcej

Oceniono na 5 z 5

I have always found Fudges reliable, do quality work and willing to help where they can, but this morning they surpassed themselves. They diagnosed, what I thought was a major problem with my bike, wi... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep rowerowy

Napisane przez firmę

Discover an Independent Business serving Bicycle Rider's needs since 1927 onwards Cargo | Folding | Electric Bike Specialists. Professional Workshop | On the spot repairs | All bikes covered


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

301 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,3

Wszystkie recenzje

(301)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Quick delivery

Quick delivery, item arrived in perfect condition and priced cheaper than anywhere else online.

28 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

Great service from knowledgable staff

Unbiased, honest & friendly staff. I didn't feel pressured to close out the purchase, I wasn't upsold and I walked away with a new & serviced Brompton 35 minutes later. Use your LBS or lose it!

27 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

TACX Tyre & HRM

Both items as described, TACX trainer tyre and heart rate monitor, great prices for both and speedy delivery

27 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

5 star service

The best way ( in my opinion ) to gage the quality of a retailer, is the after sales service. 5 stars

23 listopada 2018
Opinia niezależna
Oceniono na 4 z 5

I was surprised by the incredibly fast…

I was surprised by the incredibly fast delivery. It was literally a surprise. 

The product arrived safely and most of all, I am very satisfied with the quick delivery. I'm going to order from here again.

However, unlike other shopping sites, I felt uncomfortable that there was no way to check my order status in My Page.

12 listopada 2018
Opinia niezależna
Oceniono na 5 z 5

Very pleased customer

Very quick delivery. Good choice of product at a very good competitive price. No hesitation in recommending company and would use them again. The only criticism I have is that I didn't receive a despatch notification. I have checked my spam folder and haven't missed anything. This is not a deal breaker - order came within 3 days so no problem.

4 listopada 2018
Opinia niezależna
Oceniono na 1 z 5

Very poor customer service from this shop

Worst service from this shop of all the online dealers. Second time for me that Fudges hasn’t had the irems in stock when they indicate on the website that they do. After the items weren’t dispatched on one-day service I had to write to them first to find this out - they didn’t deign to inform me themselves that they didn’t have the stock. Lesson learned: don’t ever believe that they have stock available when they indicate availability on the website.

15 października 2018
Opinia niezależna
Oceniono na 5 z 5

Great service - thanks!

Collected my bike today, had some great advice from Mike, and decent help from the tech with a couple of things.
Would travel ther again for help, and similar purchases.

26 sierpnia 2018
Opinia niezależna
Oceniono na 3 z 5

Not the worst experience but...

Ordered latest model of a bike which their website said was in stock. Had to chase them up after hearing nothing for 7 days. It turned out they only had a previous model in stock. After 7 weeks of waiting and still no date for new models delivery (suppliers fault not fudges). Fudges then offered me a reasonable discount on the old model (only reason I’ve given them 3 stars). When I asked them the difference between the new model and the one they had in stock they said there was a small difference on the frame design. However when it arrived there were at least 2 other components on the new model which weren’t on mine. Wouldn’t recommend or use them again.

In response to Fudges reply: I originally bought the latest model on your website for £850 and you sold me the older model for £700 so not sure where you got £300 discount from. I wasn’t that unhappy with the other bike, just that the service should have been better for what is a considerable amount of money to me.

26 lipca 2018
Opinia niezależna
Logo FUDGE & SONS

Odpowiedź od FUDGE & SONS

Sorry to hear your not happy. We did everything we could to get you a bike. (There is still none of these bikes in the UK and wont be until october )
We gave a £300 (30% discount) , the accessory of the Rackstand (that is not on the older model) which can be fitted to your bike cost £100.
You could of also returned the bike if you were unhappy

Oceniono na 3 z 5

3 stars is about right

3 stars is about right. Initial order was unsuitable for my bike, due to advertising error, and in any case lacked fittings necessary. Adrian was very helpful in advising on return/refund process, as these were not included either. He also offered to research an appropriate alternative product. I would not let the overall experience prevent me considering future purchases from this dealer.

25 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

Good people to buy from.

Good people to buy from.
Price was best I could find and then they delivered to the Isle of Man for a not too excessive charge and got it there in 48 hours.
Very clear on messages and communications, I would recommend them again and again.

ian

23 lipca 2018
Opinia niezależna
Oceniono na 5 z 5

Great staff that is easy to work with…

Great staff that is easy to work with and knowledgeable.....Especially Mike who has spoken with me and helped me out.....THANKS MIKE --- Your store and staff are great resources for Brompton bikes...... I will continue to shop with you....

3 czerwca 2018
Opinia niezależna

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