Carla was most helpful as we went through thr medical sections. She listened and then explained how FreeSpirit could handle the information. This involved two calls over a period of 3 weeks or so. Ev... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You were helpful and listened. With any difficulties you made light of them such as not being able to get in to the information you had relayed to me . Thank you most insurance companies just ask a se... Zobacz więcej
Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... Zobacz więcej
Process for getting a quote nice and straightforward. Reasonable premium. It was easy to get through to a 'real' person on the phone for additional queries. That member of staff was clear and help... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Ubezpieczenia podróżne
- również w kategorii:
- Agencja ubezpieczeniowa
- Firma ubezpieczeniowa
Napisane przez firmę
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Napisane przez firmę
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Dane kontaktowe
Stansted House, PO9 6DX, Rowlands Castle, Zjednoczone Królestwo
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4,8
Doskonała
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The advisor Paula was extremely helpful…
The advisor Paula was extremely helpful and understanding of my medical needs. Would thoroughly recommend
10 lutego 2026
Odpowiedź od Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Paula so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Straightforward questions regarding…
Straightforward questions regarding medical conditions.
10 lutego 2026
Sorry you didn't get five stars
Sorry you didn't get five stars. Given wrong information when I first called. Second phone call was not a problem . I don't understand why I was asked my weight and my husband wasn't?
2 lutego 2026
Odpowiedź od Free Spirit Travel Insurance
Good afternoon Mrs. Paterson,
Thank you for taking the time to leave us a review. I sincerely apologise for the confusion, I have reviewed your calls to us and the initial phone call was made on our Travel Plus phone line, which was being updated, and we expected it to be ready on Monday. When you called again, we understood that it was our Free Spirit travel insurance policy that you required. I apologise again for the confusion, and for future reference, the best telephone number for Free Spirit is 02392 419080.
As for the medical questions, they are prompted by our medical screening system. One of the medical conditions you declared requires us to ask for further information, such as your height and weight. While your husband's medical conditions didn't prompt these questions. We again apologise for any upset or inconvenience caused by this.
If you have any further questions, please don't hesitate to get in touch with us.
Kind regards,
The Customer Services Team
Surprisingly easy to negotiate
Surprisingly easy to negotiate the form filling. Easy to understand and at a reasonable price.
1 lutego 2026
Great service
31 stycznia 2026
Very professional service
Very professional service.
I feel I’m in safe hands after taking out insurance with Free Spirit.
2 lutego 2026
Very helpful staff and very good price…
Very helpful staff and very good price for the insura
.
2 lutego 2026
An easy and pleasant experience
I spoke with Carla to arrange my travel insurance and she was pleasant, patient and most helpful. It was a good experience and a pleasure to do business with her, thank you.
3 lutego 2026
Odpowiedź od Free Spirit Travel Insurance
Good afternoon,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Carla so that she gets the praise she deserves.
Kind regards,
The Free Spirit Team
Travel insurance
Phone up a Lovely Lady answered the phone sorry forgot name she was very clear in telling me things about policy
2 lutego 2026
very thoughtful representative talked…
very thoughtful representative talked through my needs very well
3 lutego 2026
Travel insurance for disabled son
So good to speak to a company who understood my son’s disability’s. It was effortless and so easy to arrange. Will definitely be using Free Spirit again. The lady I spoke to was a credit to the company.
2 lutego 2026
Easy website to use
2 lutego 2025
Good service
Good service, staff are friendly and helpful, taking time to make sure you have the right cover for your trip
29 stycznia 2026
Athens city break
We have used Free Spirit for our holiday insurance over recent years due to a change in medical circumstances. Compared to some other insurers we spoke to Free Spirit was a lot more straight forward to deal with and hopefully we are able to use them again in the future.
22 stycznia 2026
We havefree spirit the choice of the people been using Free spirit for the…
We have been using Free spirit for the past 3 yrs now and we find them to be an excellent insurance company .great service . and the Advisor we had by the name of Ros was An absolute Gem of Person to talk to nothing was too much trouble for her.great telephone manner
28 stycznia 2026
Odpowiedź od Free Spirit Travel Insurance
Good morning,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Ros so she gets the praise she deserves.
Kind regards,
The Free Spirit Team
No pressure …
All my questions were answered and options provided by a competent person without any pressure to decide immediately.
26 stycznia 2026
Excellent service from an extremely…
Excellent service from an extremely helpful Adviser. Answered all my questions clearly.
23 stycznia 2026
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.