FREEDOM FURNITURE NEW ZEALAND LIMITED Recenzje 

Will not give me a credit for purchases not received. So stressful called everyday for help but only refer you to manager to credit who isn't available

Appalling company! Ordered outdoor furniture. Some of it arrived and now trying to get the remainder. Have emailed and called multiple times but can't get a response. They have my money and have now ghosted me!! They're a disgrace!!!

I found the staff at the Christchurch Moorehouse Ave store incredibly helpful and accomodating. I part furnished my parents' house before it went on the market as it needed a little updating and thanks to Freedom Furniture's sale I was able to nab some great deals. The store's service and assistance was utterly first-rate. Special thanks to Jamie, Patricia, John and Kelly.

All the 1 star reviews here are completely accurate. The experience of ordering furniture online from Freedom is akin to dealing with some shifty Nigerian scammer. I ordered (from Wellington) a bedside table at half price on the Boxing Day sale, now it is the 12th of February and all I'm told is 'there are delays'. No attempt to explain what those delays are or when they will be resolved. Have to fight now to get my money back as I am sick of their obfuscation.

But, lets be honest everyone - this increasingly abysmal standard of service is not merely limited to Freedom Furniture, it is seeping in everywhere from furniture shops to NZ Post to government departments - ever more substandard services where no-one ever takes responsibility and no-one has any answers to the most basic questions, where the customer has to fight for their rights every step of the way. It is the 'crisis of comptence' become manifest. We call all recognise it, the question is: why is it happening across the board...

Horrible service. Ordered table online. Paid $1k. Got emailed with estimated delivery date. It has been weeks after the estimated date. I have called every phone number for Freedom Furniture that I can find...Every call went to a 'full mailbox' at all of the different numbers I called. I have no idea when or if I will ever get the table. They have my $1k, so I suppose they don't care if I ever receive the item.

Last year l bought a coffee table from Freedom Furniture Sylvia park Auckland and returned it within a couple of days as it’s condition was not good, but l did not get a refund instead I got a gift card of $ 620 , Rather than giving store credit the store manager gave me a gift card with an expiry date which was written in very small prints as 12 months. I bought some goods from the store with some of the money and there was $340 remaining on the card.
Today l went to the Sylvia park store and got to know that the balance was zero. They said it had expired in July and I couldn’t get anything from the store from that money. I said I got sick and bedridden for a while and whether they could consider a refund as a goodwill gesture but the manager was extremely rude and asked me “even though you were sick your finger tips would not have been sick and working well, why didn’t you do online purchase?” This was very rude and I felt offended as I was not in a position to do online shopping at that time. He took my illness as a joke and I said l could prove this as I have all medical certificates and ACC documents, but he did not care to listen to my story. The manger did not take me seriously and was not listening to what l was saying, and then I said I need to talk to someone senior but he said there was no one above him. Then l said l need to complain to Freedom customer service and I noticed his name as Andrew on his name tag and asked his last name and he said he didn’t want to tell me his last name. He is a white man, and l being an Asian woman felt that he treated me differently and didn’t take me seriously. He showed me the door and asked me to go out of the shop. He also said l was talking “blah blah blah” and was mocking me, and I felt very offended the way he talked to me. I have been to this store many times and I have noticed that this manager has been talking to me like that even before. I lost nz$ 340 and also was hurt and offended by this person. I don’t think that such a rude, threatening and impolite person should be allowed to interact with customers. This reflects very poorly on Freedom’s corporate culture of conduct.

I ordered outdoor furniture (Cannes). When it came there was a notice saying it was not designed for outdoors!
Made from non-durable wood, laminated from lots of small pieces. The cushions are good quality but do need bringing in from the rain as they are not self-draining foam (which I knew before I purchased the set)

I had an online order then they replied it was a mistake listing therefore they would refund the money.
I received email it will take 5days to get refunded.
it has been 20days, no refund.
I would like to get the money back. it shouldn't happen they just took money away from the customer I thought then
After I wrote this review in this morning,
I had promised refund email from after pay.
After sent many emails to freedom-furniture and no reply. I disappointed about the customer care.

Great service in store. Product is great and delivery came earlier than expected which was welcome. Lots of communications regarding time of delivery. Thanks to the strong delivery team - Jay and Tama

Ordered a queen bed from their Wairau store which was apparently in stock, timeline given was 1 week. We are in week 4 and they say the delivery hasn't come through from their DC. All they can do is wait for the delivery. REALLY!! What kind of operation do they run here. Definitely not going to order anything from here again. Store displays look amazing. Pity about their rubbish service.

After weeks waiting for products I had paid for I have been sent an email saying none of the 4 items I ordered are available. Is their inventory system so bad that it takes weeks to acknowledge that products that showed as in stock aren’t available? Not impressed!

I have ordered a few things from Freedom Furniture online. I returned a pair of curtains and did everything just right, emailing them and filling in correct paperwork however I have not received a refund or any correspondence. I have emailed twice and not got any response. I have called the 0800 number and it goes straight to someone's voicemail and no response from that either.

I also got sent an incorrect product and same thing, no response.

I like Freedom Furniture products but this online part of theirs is really dodgy.

DO NOT give your money to this company. We bought a sofa in early January, which in itself was a stressful experience - we had been shopping around for the perfect sofa and had fallen in love with one at (unfortunately) Freedom Furniture, only to find out at the counter when we were about to pay that it would take 5-6 months to get to us. We were disappointed but understanding - supply chain issues, all that - and proceeded with the purchase. It is now June and we have been told it won't be getting here till at least mid-July... Nothing but "it's delayed" emails. Tried contacting the customer service and they had never gotten back to me. I am upset with myself for not reading the reviews earlier - so many people in the same boat. Save yourself some stress and don't buy anything from them.

Ordered a thing online from Freedom. Was meant to arrive 25 March (latest). It's 25 May, and no sign. Not only no sign, no word. No nothing. Despite attempting to contact Freedom 30+ times. Feel as though we've been scammed and no-one gives a damn. If you want to avoid ending up like me, rage-typing a review on Trustpilot, then avoid Freedom at all costs.

My first - and last - time buying from Freedom Furniture. Order for single item placed and paid for on 7/1/23 (estimated delivery 9-12 Jan). Finally dispatched on 25/1 and received on 26/1 after at least four phone calls on my part resulting in ineffective transfers to other departments/branches, call backs not made as promised and phone calls not answered at all before I finally got someone helpful. There was never a stock problem apparently. The star is for the product, which thankfully I love after all the hassle of getting it!

No stock

I cannot recommend Freedom at all.
It is a terrible and stressful experience.