Frasers Plus Recenzje 

1988
•
Wynik TrustScore: 3.5 na 5

3,7

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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I can highly recommend this company. I have placed over 30 orders with them across their range of brands. Goods are always of very high quality and delivered promptly and as ordered. You also get the... Zobacz więcej

Oceniono na 5 z 5

I've been enjoying Frazers Plus from day one, and I've been experiencing smooth transactions, and moreover my recent refund claim how it went on smooth for me. And lastly lifting me from 800 to 1800 G... Zobacz więcej

Oceniono na 1 z 5

I purchased an item using Frasers Plus at Sports Direct, and it automatically enrolled me into a 36‑month finance contract without my clear consent. When I tried to change it to a 1‑month full paym... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Credit interest rates are not bad and provided great access to expensive goods normally out of budget range Frasersplus allows me to splash out without upfront cost which is fun

Informacje dotyczące firmy

  1. Usługi płatnicze

Napisane przez firmę

Frasers Plus is a credit product that lets you spread the cost of your purchases and manage payments easily through the Frasers Plus app, giving you full control whether you shop in‑store or online. You can choose to pay in full after one month interest‑free, use an interest‑free Pay in 3 instalment plan, or spread the cost over 6, 12, 24 or 36 months with a representative APR of 29.9% (variable). If you later decide you’d prefer a longer repayment period, you can also replan a purchase directly within your Frasers Plus account, giving you flexibility to adjust your payments as needed. Further details can be found on our FAQs: https://fgsupporthelp.zendesk.com/hc/en-gb


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 68% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(1988)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 1677

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I went to your Redditch store a couple…

I went to your Redditch store a couple of weeks ago to buy school shoes amongst other things. The person working on shoes kept offering us additional things with a discount if I just downloaded the app. The shopping centre is known for having no signal so they got me to leave the store with them and sit outside of Costa as it’s nearer the doors. They kept pressing things on my phone and would hand it back when it needed information filled like address etc. I thought it was a rewards app. It wasn’t until I came to pay and they scanned the app that I realised it was a credit thing. I’d already told them I’d been made redundant so wouldn’t be taking on any credit going forward for anything. I was told I could just pay it off. Which I tried to do. It wouldn’t let me. It had split the payments into 36 monthly payments of circa £4. I contacted your chat and was told in order to pay it in full I had to go to the website. Which I did. It wouldn’t take my payment of £111, as it was too much. It only wanted £4. So I had to go onto chat again. Eventually I got to chat with a human. Who informed me my total bill was over £160, which included the interest even though it’s 2 weeks ahead of the first payment. I absolutely refused to pay the interest and asked the person to put me through to someone who could put it back to the value of the goods and I would pay it instantly. They then changed the payment and it would accept my full amount less interest.

3 sierpnia 2026
Opinia niezależna
Logo Frasers Plus

Odpowiedź od Frasers Plus

Hi Hayley, we're sorry to hear about your experience and appreciate you taking the time to share your feedback.

We understand your concerns, particularly if you believed you were signing up for a rewards app rather than a credit product. Customers should always be provided with clear information so they can make an informed decision before applying, and we're sorry to hear that you felt this wasn't your experience.

We're pleased that you were ultimately able to contact our team and arrange for the balance to be settled without the future interest charges being applied. However, we appreciate the frustration caused by the difficulties you encountered when trying to make a full payment and the time spent contacting our support teams.

Your feedback regarding the sign-up process in store and the support you received has been noted and will be shared with the relevant teams for review.

Oceniono na 5 z 5

It's great and really easy to use

It's great and really easy to use. The app also has handy features like simulate purchase, and I can adjust payment plans with ease. The offers are good and I've enjoyed a number of bargain buys since I joined too. Bank transfers are smooth and I've been kept up to date with bills and payments since I joined.

7 sierpnia 2026
Opinia niezależna
Oceniono na 3 z 5

I think over all frasers is great but…

I think over all frasers is great but its frustrating that offers on Sports direct dint automatically come up on the till when you have frasers plus. You literally have to go through the website pointing out all the lower prices one by one to then be changed on the till and thats inly if they have internet to be able to do it. The amount of times Ive had to run in and out of shops to load the app is crazy. Also the payment layout could be better to see what you have paid and what you have left to pay.

10 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Smooth transitions in store with the QR…

Smooth transactions in store with the QR code. The app is easy to navigate through, with repayment’s automatically set to maximum until you choose a payment plan.

All round fantastic app with more and more shops / online stores being added.

Recommend this app all day every day.

22 sierpnia 2026
Opinia niezależna
Oceniono na 4 z 5

Good

Very good service and payment service I would not recommend you use it long term due to people getting into debt they don't need due to Cost of living crisis.

22 sierpnia 2026
Opinia niezależna
Oceniono na 1 z 5

Heavy push by staff

Heavy push by staff . Interest rates are shocking . This encourages less well off customers to get into more debt

22 lutego 2026
Opinia niezależna
Logo Frasers Plus

Odpowiedź od Frasers Plus

Hi Kevin, thank you for taking the time to share your feedback.

We're sorry to hear that you were unhappy with your experience. Frasers Plus is committed to responsible lending and we carry out affordability and eligibility checks before offering credit. We also provide information about our products, including any applicable interest rates, so customers can make an informed decision about whether the product is right for them.

We appreciate your comments regarding how the product is presented in store and will ensure your feedback is shared with the relevant teams for review.

Oceniono na 1 z 5

Painful

The payment structure is painful. It might work for some, but not others. My pay fluctuates, meaning the amount I pay each month can fluctuate, but because of the way you have set the system, I could end up paying more because of the automatic interest you add, irrespective if it's paid off early, which it is, every single time!! Also, how can you have 1 credit limit today, but over night it be cut to just 10% of that figure!! £2000 to £200!!! Every payment is made on time, over and above the required amount. No payment has ever been late or missed, yet punished. When challenged, no valid answer can be given as to why this change happened. Very very disappointed with F.P. and will not recommend.

22 sierpnia 2026
Opinia niezależna
Logo Frasers Plus

Odpowiedź od Frasers Plus

Hi Madam, thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience.

We understand that customers have different payment needs, and we appreciate your comments regarding how our repayment structure works, particularly when your income can vary from month to month. We recognise that this may not suit everyone's circumstances.

We're also sorry to hear of your concerns regarding your credit limit reduction. Credit limits are reviewed regularly and can increase, decrease, or remain unchanged based on a range of factors. While we appreciate this can be frustrating, our customer service team may not always have access to the specific criteria behind these decisions.

We value your feedback and are sorry that your experience has left you feeling unable to recommend our service.

Doświadczenie Trustpilot

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