Moje zwierzę nie jest na liście…
Moje zwierzę nie jest na liście zwierząt zakazanych, to jest American Bulldog, nie żaden staffterier czy american bully xl. Nie znacie sie na rasach psów, nie jesteście poważna firmą, żenada i dramat. Nie polecam tej firmy, zero profesjonalizmu. Wstyd 🤬🤬🤬
Odpowiedź od Frank Pet Insurance
"My pet is not on the list of prohibited animals, this is an American Bulldog, not any Staff terrier or American Bully XL. You don't know anything about dog breeds, you're not a serious company, it's embarrassing and dramatic. I do not recommend this company, zero professionalism. Shame"
Hi Marek, I have looked into your specific case and can see that the information provided to us by your vets shows that your pet's breed is one on our excluded list. We have asked you for further documentation to support your case and would be happy to look at reinstating your policy once this is received. I can assure you that we are a serious company who have highly trained staff with multiple years of experience in all departments. If you feel we didn't handle this case to your satisfaction, please visit https://www.frankpetinsurance.co.uk/complaints.