Formula One Autocentres Recenzje 

I took my car here for it's MOT after a mechanic I trusted recommended them to me.
The whole booking, customer service, mechanic, time keeping and waiting area were all very professional.

I would definitely recommend them.

Cheaper than most and the workmanship was spot on at the Rotherham branch near Parkgate.

Only gave 1-star because I can't give 0! Please avoid this business. They exploit people's lack of mechanics knowledge and try to scare you into having immediate work done and then MASSIVELY overcharge for the privilege. Over twice what other businesses charge. They also offer price-match which they then refuse to honour.

Appalling service and experience.

If I could give this review 0 stars I would.

Took my vehicle to the Doncaster branch as I noticed a significant coolant leak. Took my vehicle in for 11:30 on 10th May expecting this to be a weekend job. I was advised my vehicle would be looked at and I would receive a call. No call received on the 10th. I then called 11th and was advised the vehicle had not been looked at and they would try to get to it, if not, it would be the 12th. No call received on the 12th. I had to make two calls that day to see if my vehicle had been looked at, and was only just being looked at at 17:00. I was told the coolant leak was the water pump, but they had also checked the rest of the car and the rear spring was broken, wishbone would need replacing and so would the breaks. This was not asked for. I asked for all of this to be sent in an email so I can discuss this with my fiancé and was told 'just say it is broken' and no email was received.

We then advised the next day for the repairs to go ahead and I would be receiving a call that evening or the next day that the vehicle was ready. My fiancé called 14th to ask for an update and was told by Ben that they were awaiting the go ahead to fix it. Ben then advised he would find out who my Fiancé spoke to and get the repairs sorted.

We then had to call again due to receiving no update to be told the vehicle would be ready 15th and we could collect before 5:30.

The keys were handed back, £400 paid and we drove away.

The vehicle then had to be returned 18th May as the coolant was still leaking and was not fixed. As this was a Sunday, we were advised by Ben, that 'they don't do much mechanical work on a Sunday' and would get round to it.

I then had to call at lunch time, again, for an update and spoke with Gavin, who advised it was the hose and they had ordered the part to be fixed. I got a call later that evening that the part they had ordered was the wrong one, as it looked like a turbo engine, even though it is not. We were advised the part would be here Wednesday and would be ready.

I then called lunch time on the wednesday after yet again no update, and Ben was going to speak to Citroen regarding the part and would call me back 5/10 minutes later. An hour later I called back and was advised Ben was going to collect the part on his lunch break.

Whilst sat at work thinking my vehicle was being repaired, my fiance called for an update and we were told the part was actually on back order and there was only one in the country!

We were then given the part number and advised if we found the part, they would reimburse us for it.

We were then told by Ben that the section of the pipe that goes into the water pump was missing which was causing the leak, and that the technician either noticed this and didnt say anything, broke it off or it was missing in the first place.

I had only had this vehicle for 2 weeks at this point and advised if that was the case it was missing, this would have been an issue when I bought the car. Ben then advised they would be covering the costs of this.

The Sunday of that week, we went down to the garage as we had sent an email with what we believed was the part and to make sure they had received it, as yet again, no update. Lewis, then picked up a pipe off of the counter and said he believed this was for my vehicle, and we were stunned! We asked for them to check the email as the pipe and the part number we were given were completely different.

I then called the following Monday and spoke to Gavin who advised that part was for my vehicle and THE WRONG PART NUMBER HAD BEEN GIVEN!

I then had to call AGAIN the next day and was advised my vehicle part had been fitted, but the ESP light had come on and I asked for a call once this was sorted. No call was received.

We then went down to the garage, was handed the keys without anything being said and told the vehicle was now fixed. I asked about the ESP light and this had come on as the car had been taken apart.

To add to this, the front of my vehicle around the badge was scratched an unseen amount, with scratches on top of each other.

An email was sent about this and I received a call the next day to say they were going to fix with no cost to myself, but my vehicle had to go back.

I then received a call from Michael, the area manager who advised he would be overseeing the repairs on the Friday I said I would bring my vehicle back.

That same Friday I dropped the car off in the morning and spoke to Lewis, to which I asked to receive a call once it was done and was told I would.

After yet again not hearing anything ALL day, I went to the garage and saw the scratches had been fixed. I again was handed the keys before anything could be said and I asked when the vehicle was ready. That morning it was ready and they 'were under the impression I was at work'...this was said from Lewis who I spoke to that morning!!

A complaint email has been sent and still awaiting a response.

Appalling.

Arrived 20 mins early for a 10 o'clock appointment to have 2 new front tyres and a puncture repair to the spare , vehicle went into work shop at 10-50 . The spare wheel carrier was left loose and was rattling, the tyres were inflated to 42 PSI ,when they should have been 34 PSI and the wheel weights were fitted to the outside edge so the hub caps now do not fit flush .I seriously question their workmanship....

Atrocious company. Booked for an aircon clean and regards and fully paid in good faith. I was given a date but no time. As the date approached I thought it best to call to check what time they wanted me, to be told that they can't do the job and will refund in 3-4 days. Why take the money in the first place if you can't do it and why not be proactive and call me to let me know. I would have been even more pissed if I'd turned up on the day! The only hope is that you go out of business for someone sensible to take you over.

Appalling service
Appalling customer service
Never use these people I certainly never will again
Booked in for four tyres and arrived on time to be told they only had one
Told I’d get a phone call later which I did to be told they now had the other three and to go back in the morning so more time lost from work
Arrived and was told about an hour so I went off for an hour and returned to find nothing had been done because they said the locking wheel nut key was damaged which I know for a fact it wasn’t
Spent the morning sorting it out the other three came off quite easily
I am an engineer and the damage they caused was due to using air tools on the car
Finally got the tyres fitted and complained to customer service
Waste of time completely useless
Never again

The inside track of tyres on a car had just bought were extremely worn. I purchased two tyres online and the Cirencester branch of F1 Autocentres fitted them for me and supposedly carried out a 4 wheel alignment.
Less than 1000 miles and 7 weeks later, the inside track of the new tyres had worn in exactly the same way, just the inside track of both front tyres had worn down to the wear bars. I returned to the branch and talked to the manager who agreed to fit new tyres and re-do the wheel alignment at no cost, if I supplied another set of tyres. Although this arrangement effectively cost me two tyres, I duly bought the tyres, dropped them off and made an appointment to have the work repeated. When I turned up at the allotted date and time, the manager was not on site and his colleague first told me that he didn't know anything about it. I asked him to check his records, and it turned out that the car was booked in but A. Even though it was booked in, they didn't have time to do the work and B. A note on the system said they were only going to fit the tyres at no charge and I would have to pay for the alignment to be "repeated".
Having been ripped off in the first place and then had my time wasted, the manager seemed surprised when I returned the next day and was less than happy about the situation after he completely went back on what had been agreed.
Yes, I did use some strong language at that point and yes, they were budget tyres. However, even the cheapest tyres should last more than 8000 miles (let alone less than1000) and should wear evenly after an alignment and no one’s patience is unlimited.
I can evidence the situation with receipts and photographs.

Had a vibration from rear alloy so booked in to balance at warrington centre
Dan who greeted me was very friendly got straigt on while i waited
He found the wheel was actually slightly buckled causing the vibration so advised get repaired then come back to get both rears balanced
5 ⭐️ service and workshop top notch

Car failed MOT for what should have been only advisories. Bedford branch Stated one brake pad less than 1.5 mm when later inspection elsewhere showed it to be in excess of 2.5mm. Also stated tyre had a bulge caused by separation. This turned out to be a legitimate earlier puncture repair and perfectly ok. In my opinion these guys are either incompetent or wilfully fail cars to drive business in the workshop. Avoid at all costs.

Was in need of an emergency MOT had amazing service booked Online paid for it MOT completed no issues excellent service ( formula West Quay Road, Southampton) I will definitely recommend friends and family

very disappointing experience, filled out an on-line quotation for a new cam belt on my car, I was quoted £359.00 and told to contact the branch, I phoned the branch and they advised the price would be £672.00, nealy a 100% increase, how can that happen, the man I spoke to said the on-line quotes are "rough estimates" ok, that may be the case but how can a rough estimate be that far off the real price, I would accept a 10 - 20% increase but doubling the quote is ridiculous.

I had a very frustrating and disappointing experience with Formula One Hemel Hempstead.

I originally booked an appointment for 3rd April to get all four tyres replaced. A few days before that, I had a completely flat tyre at home. On 1st April, I contacted Green Flag Rescue, who confirmed that Formula One is a recognized garage in their network and offered to book me in for the same day. I agreed, and within the hour, I was at the Formula One Hemel Hempstead branch.

To my shock, the staff there refused to even look at the car, saying they had no record of any booking and wouldn’t do anything before my Thursday appointment. I explained the situation in detail, but they were adamant that they had no relationship with the rescue company and no booking was visible on their system. Even after Green Flag provided a booking reference, they continued to argue and refused to help, even when I requested that they just change one tyre so I could drive back safely. They flat-out denied that as well.

With no other option, I had to leave my car in unsafe parking overnight at their location.

When I returned on 3rd April for my original appointment and gave my registration number, I was told I did have an appointment on 1st April via Green Flag after all. This was a complete shock since I was refused service on that exact day. When I confronted the staff, they brushed it off saying that Green Flag never “called to confirm,” so the appointment was not valid.

To top it all off, I later discovered that the jack pads from my car were missing. I’m not directly accusing anyone, but this was the first time I’d ever left my car overnight anywhere other than home—which makes it very concerning.

The staff were rude, dismissive, and showed zero empathy for someone stuck with a flat tyre who had a valid booking through a trusted rescue service. This experience has completely destroyed my trust in Formula One. I will never be returning and would strongly advise others to think twice before using this branch.

I have been servicing my car at the Formula One Autocentre, Elms Farm, Bedford for the last 4 years. The car is 2009 and of course when I go for MOT, every year some problems were discovered. Every time I was given a quote for the service and every time I did the service with them. On 22nd of February this year, I went for MOT. There were few things that needed fixing. On the top, I asked them to change the tyres and the engine oil. I had oil leak after the service. I contacted the team, arranged a date and the problem was fixed free of charge. I could feel my car is working better now. I will continue to use their service.

My wife took the car in for two new rear tyres and tracking
When picking it up was told only the front tyres were tracked as it is a 4 wheel drive
Next day when driving to work on dual caraways notice the car is steering to the left
Contact garage and told it needs locking at but not urgent but if driven too far can affect tyres
Wife had to drive to work over weekend
I took car in on Monday
Asked what was wrong with it
Answer. Don’t know but will fix it free of charge??
Meanwhile my wife has to go to work on the train which cost £40. We had to get up at 5.30am to get her to the station and she was on the train nearly 3 hours
I was supposed to be working in my workshop making things for my small business
Explained this to the chap there who was very nice
15 minutes later car fixed
Was told it may have been something to do with the heat when they were tracking the wheels
Told how aggravating and costly this had been
Apologies for inconvenience but no mention of any recompense
Wasted a whole morning getting there and back
Check your steering on a dual carriageway as soon after as you can
I was told they probably had not looked the steering wheel properly when tracking
The young man said they may have turned the steering wheel too much

Went for tyres and tracking and they did not do the tracking which resulted in having to get new tyres in less than 2 months. I took my car to another garage for two more tyres and tracking and the mechanic said it was the worst tracking he has seen. I use to use them all the time but not anymore. Made a complaint but nothing being done now escalating this to trading standards.

Avoid they don't know what they are doing. Basingstoke branch. Warning light on my car come on as this was a Saturday no option to take it somewhere else. Was informed that this was a common alert on my car and was ok to drive. Also was recommended that I get a £40 diagnostic tool so I could cancel the alerts if they came up again.
Drove to Brighton and proceeded to breakdown as the oil filter was clogged by the wet belt deteriorating. Engine luckily didn't blow up and was able to be fixed but they obviously didn't check the car over properly.

Arranged for my car to be MOT tested yesterday and the car failed. I was also given an estimate of £950 to put the car right but wasn't happy so took the car to my regular garage (who don't do MOT tests) to review the test results. They couldn't see anything wrong so arranged for another garage to test the car - this time it passed - same issues found but just as advisories. Would never use F1autocentre (Salisbury) again.

Great service on my car from the Northampton Duston branch.

Friendly staff, did a great job on my car.

Beware of this lot up selling and a lack of honesty. Booked car in for MOT and service Poole branch. Told I had advisory for wheel alignment, wheel balance, coolant and brake fluid as both more than three years old. Cost of £200 to put right. None of these are checked as part of MOT test, wheel balance cannot be checked with wheels on the car. Coolant is only 18 months old. Cert issued with no advisories. The had not replaced the nut caps on the wheels. Not sure why they had been removed. When I called apparently they had lost them. Went to store on Sunday morning, manager 10 minutes late opening. He might have some spaces he says, and then proceeded to find a full set of 20 nut caps, including four correct for the locking nut. Bit of a coincidence. Why couldn't he have been honest and apologise they forgot?