Forever 21 Recenzje 

Ordered an item and I noticed it kept getting delayed on the tracker. A few days later I check the tracker again, and it says, "package lost, contact sender." I contact customer service through online chat and they tell me that the item is delayed and to wait. My clothes still didn't come and when I asked for a refund they continued to tell me to wait before they start their 10-business day "investigation" for lost packages. I have been waiting since October 31st, not once during this process has anyone contacted me and I have had to reach out to them just to get updates. Do not trust this company, they will take your money and string you along for over a month with a never-ending "investigation" so you get tired of their antics and never receive a refund.

Pésima atención nadie contesta, pedido incompleto, enviaron correo de devolución pero en la cuenta no refleja nada, NO Recomiendo comprar en la pagina forever 21 chile. Estafadores

No compren en este lugar la ropa es de muy mala calidad , le compre a mi hija unas botas y no le duraron ni un día fui a la tienda y la manager no fue nada profesional le expliqué que el material de las botas era muy mala y me dijo que no podía hacer nada por que ella se metería en problemas para lo cual le dije que eso era una estafa porque no tienen garantía con lo que vende porfavor no compren en este lugar me sentí estafado

Negozi\o di NEW YORK: Vestiti molto belli, ma la qualità non è 10.

Inoltre non ricordo se era lì o da HM, vestiti tubini bianchi tutti sporchi di fondotinta lasciati lì un esposizione per essere comprati, ma vista una cosa del genere in Italia (in un negozio invece, non di una marca se non erro, non ti fanno provare i capi bianchi) e mai visto dei vestiti più sporchi! Erano un disastro.
Un vestito bianco non sò se era HM o F21, ...il ricamo del vestito era cucito non al centro del petto ma un pò troppo spostato da un lato.

Order was never sent to me. Contacted them 8 times to ask for a refund and still nothing.

I ordered this beautiful mini dress. Black with white neck white end of the sleeves. Washed it once following the care instructions to the letter only to find out the black fabric dyed and completely ruined the white parts. Contacted customer service and they said the don't do returns of used products. Contacted them again and they told me to send an email with pictures and explaining the situation and someone would get back to me from 3 to 5 business days with a resolution. They blocked my account and no matter what I do I can't access the app or the website. I basically lost my money in a dress I only got to wear ONCE. Horrible and disgusting. Nobody ever got back to me.

This is the place we go for fast fashion. And all variety of cloth at lowest price- but sometimes the cloth does get mess up fast they don’t last long but I guess you get what you pay for so I will still shop there.

Very disappointed. I shop here all the time. Made a pretty expensive purchase and was not allowed to exchange for a different size. Will not be shopping here in the future.

Me siento estafada
En la tarjeta se reflejan operaciones que no hice
Y me descontaron el dinero
No enviaron numero de orden ni nada parecidos

Comuniqué con ellos y no se si son reales o es una falsa
Al final no resolvieron nada

Ordered 3 items on 16/09/22 then heard nothing more , it showed dispatched and never arrived . I ended up using the web chat to ask what was going on and they said order was probably lost , they offered to reorder and refund the one item that had gone out of stock . I received refund but never got an order confirmation for the other two items . Left a couple of weeks and started another web chat . This person could only find original order that had not even been dispatched from US. I said just leave it and can I get a full refund as I’ve been waiting nearly a month . They agreed to refund but I’m still waiting for this . I’m not confident I will get my money back . It’s so bad that a company can behave like this. I’m just hoping I get my £70 back

Awful experience with their online website, though I love their clothes! Forever 21 has taught me to always check online reviews before ordering, even if your in-store experience has been good.

Please only order from Forever 21 if you’re 100% certain you won’t have to return the items!!

They won’t pay for your return costs, and they don’t have a warehouse in Europe. So you have to pay €25 to return your items all the way to the US! Which takes a long time with PostNL as well (I’ve been waiting for a month now and the items still haven’t arrived at their warehouse).

After returning nine items with a value of €300, Forever 21 just sent me an email that they’ve refunded ONE item (one I didn’t even return) with a value of €15?! Like I said, the package I returned to them hasn’t even been marked as delivered by the tracking code. Obviously their email and refund is incorrect. Hopefully I’ll be able to reach them, but their reviews leave me worried!!!

I hate this company’s return policy. Several purchases I’ve made have been damaged, today i tried to return a pair of glasses that broke the next day after buying them. The managers simply don’t budge and even laugh when you walk away. From now on I’m only buying from places that have good return policies because I’m not throwing my money away, specially in times like this.

Love the styles. The quality not so much.

you can't go wrong when you shop here. always lots of selection.

Ordered from F21 on 19th May. Still "Processing" my order on 28th August - 3 months later.
Contacted them via live chat on 5 occasions. 4 times they said they would process the refund. They didn't.
I screenshot their messages, opened a dispute via paypal, showing the messages as proof.7

Paypal refunded me with a week.

I have used so many shopping app but it was all secure. But recently i just made a purchase from this, and very next day my bank acc was hacked! Im not sure to them or not but i personally feel the website is not secure for online payment.

Dårlig service. Lang tid om at levere varen, og umulige at få fat på..

This company is flaming hot 🔥 TRASH 🗑. Avoid. Clothing looks like Halloween costumes and 3 sizes too small. They won't exchange or refund.

Stay away from this company. I order items, I then had a random email saying they refund a item, it turned out it was out of stock! I then had 2 emails saying my order was delayed! When I finally got a response, I was told they would dicuss with the warehouse, and STILL haven't heard anything back. I WOULD NEVER USE THIS COMPANY AGAIN, my opinion is stay away. Their useless.

Today I went shopping at Forever 21 with my friends and there was a mistake about the sale price. One of the products were misplaced. When we were checking out, the cashier had a horrible attitude towards us for no reason. She took so long that she even took time to have conversations with her friends. Then later we asked for her name so we could report her and she didn’t answer the first two times and then we asked her again (the third time) and she quickly replied “Jane” in an annoyed tone. But we clearly knew it was a lie because on her necklace there was an ‘A’ letter. And later when we came home we saw on the receipt that her name was actually Alexa, not Jane. Alexa lied to us because she knew that we would report her due to her attitude. As a result, we seriously regret the money we’ve payed for our purchases, we think that what she did was unacceptable! She deserves to be fired!!