FlixBus Recenzje 

I've taken Flixbus for a while and I had only had minor problems such as short delays until this time.

The bus was first 1.5 hours delayed to my departure station. Then along the way to my destination, the bus driver got lost not just once or twice, but SEVERAL times to the point where we were not only late by the original 1.5 hours, but by 4 hours!

This would not have been a big issue if we arrived during the day as we could have made our way over to our accommodation without stress and via public transport as well. That was not the case. The bus driver's negligence drove us around well into the night as we sat anxiously and stressfully hoping we would make it in time to our accommodation to check in since there was a time it closed.

During the extended trip, I was on a live chat with an agent from Flixbus, explaining our situation and asking what could be done to help our situation and all I received as a response was that "due to our terms and conditions, you are not eligible for a refund because the system shows you are checked into your trip". Moreover, after I asked them to send me the terms and conditions stating the above, they rudely ended the chat on me!

From what I made of that, was that I had to not only lose my booked transportation to my destination, but also lose my accommodation before I could receive a refund. Furthermore, there was no offer nor mention of another term and condition that accommodation of up to 2 nights and up to 80 euros can be provided by Flixbus if the need arose. In addition, the app stopped allowing me to track my trip after 1.5 hours into my trip. As a result, my companion and I could ONLY sit and wait without knowing when we would arrive and if we had to sleep on the streets that night.

We finally arrived after one final U-turn close to 1am and we had no choice but to order a Bolt driver, an unnecessary expense that we could have avoided if the driver had not been so negligent. I have requested compensation for the negligence that has caused not only me, but my companion harm as we were extremely distressed for the entire trip PLUS 4 hours, but they have only continued to say I can only receive a refund if I had not used my ticket.

I am not asking for a refund of the ticket. I am asking for compensation for negligence that has caused your passengers harm. As a transportation company, the safety of the passengers is especially important.

I purchased tickets for a wrong date and cancelled them same moment. Never get my refund voucher. Emailed, and got in touch over the chat and no responce. Very poor service. Refund claimed over paypal

FANTASTICI SOLO GLI AUTISTI X SIMPATIA E GENTILEZZA ...MI è SUCCESSO QUESTO HO PRESO DA PRAGA FLIX PER MALPENSA AEROPORTO..PERò C ERA FERMATA A INSBRUKK...DI 3 ORE IL PROBLEMA ERA
CHE ERA DALLE 5 DEL MATTINO ALLE 7,25..MA D INVERNO E IN AUSTRIA...MA..IN MEZZO AL NULLA ALLA PERIFERIA DI UNA CITTA ,PERò SENZA UNA SEDIA,SENZA UN RIPARO,PER LA PIOGGIA ..MA CON SOLO PANNELLO SOLARE X FARLO NOTARE..IO DICO SE NON AVESSI
1-CAMBIATO CORONE IN EURO AL BENZINAIO PRIMA IN AUSTRIA..AH PICCOLA TIRATURA VISTO CHE IL BENZINAIO NN AVEVA POSSIBILITA USARE CARTA CREDITO X BERE QUALCOSA DI CALDO.
2-AVESSI AVUTO GIUBBOTTI-GUANTI-MAGLIONI A VOLONTA NELLA BORSA E 2 SCIARPE
3-SE FOSSI STATO UNA PERSONA ANZIANA O CON UN BAMBINO...IO FORTUNAMENTE SON PIU CHE ABILE ARRUOLATO..MA S GUANTI CAPPELLO E SCIARPE C ERA UN BEL FRESCO
4-SE IL BENZINAIO NON AVESSE APERTO ALLE 6,00,MAGARI PERCHE ERA SELF SERVICE O GIORNO FESTIVO.. PER POTERSI RISCALDARE E AVEVA ANCHE UNA PANCA PER CHI VIENE ABBANDONATO DA UNA SOCIETA CHE OLTRETUTTO NN è PIU ECONOMICA DI UN MEDIO PREZZO DI COMPAGNIA AEREA...E SE IL FLIXBUS SEGUENTE AVESSE FATTO RITARDO?A NOI CI HA LA POILIZIA IN GERMANIA,MENO MALE ,MEZZORA DI FREDDO IN MENO
5-E SE AVESSI GIA FINITO LA MIA DISPONIBILITA DI EURO VISTO CHE ARRIVAVO DA PAESE EXTRA EURO COME LA CHECHIA?
SAREI MORTO ASSIDERATO GRAZIE ALLA NON CURANZA DELLA COMPAGNIA CHE NN VALUTA LE SITUAZIONI OGNI SINGOLA FERMATA ...VISTO CHE NE HA MASSIMO 2 A PAESE DOVE SI FERMA.
SPERO SIA COSTRUTTIVA PER I PROSSIMI CLIENTI X VALUTARE DOVE SI VIENE LASCIATI,MA CHE CI VUOLE A FARE UNA PENSILINA X QUESTE SITUAZIONI...

I have combined two vouchers via Czech customer support. Two days later I tried to pay with a voucher for a new ticket - it's impossible. I am writing to support, and they answer me that I have already paid for a ticket to another name and another email with this voucher, and a minute later I canceled the ticket and received another voucher (of course, to another mail). But I didn't! I have never given the voucher to anyone, no one has access to my mailbox and it is very securely protected. There has never been any precedent for my email security in 20 years! Somewhere inside the flixbus a mole sits and steals customer vouchers! I assume that the service is carried out through an outsourcing company in Ukraine, which is widely known for the highest level of credit card fraud, and stealing a voucher is much easier than stealing money from a credit card. Especially when the safety system of the flixbass is full of holes. And, of course, no one wants to conduct an investigation, I've been writing for the second week already - you probably passed the voucher code to your friends or family members. Scammers cover up scammers!

On January 27th 2020 at 11:10, four of us Malaysians were suppose to board onto Flixbus from Prague to Berlin, Germany.

We were there 20 minutes before with all our luggage and hand-carry bags ready to go, but the driver did not let us get on due to excessive luggage bags. We asked if we could take some stuff out from our luggage bag and add some into our hand-carry since it didn’t weight up to 7kg (the max weight for hand-carry and 20kg for luggage bag). The driver rudely said “NO NO, you cannot do that.” I didn’t understand why I couldn’t just move some stuff to have less weight in my luggage bag and have enough within the limit. Then I asked again and the man immediately said “Go to Flixbus office! Any questions, go to office!” with his hand gesture pointing. I looked down and I see less than 5 minutes to 11:10. I asked him, “if I go to the office, will you wait for us?” And he rudely answered “Any questions, go to office”

So instead of wasting time arguing with the driver, I decided to run back to the main building and spoke with one of the Flixbus counters. Once I got there, I nicely mentioned everything what just happened and asked, “how can I pay my excessive baggage?” And the lady rudely answered, “Not here. Pay to the driver. Go back and chase him back” I then responded, “but the driver told me to come in here and now you’re telling me to go back?” She answers, “No no, go run back, you pay to driver.” I ran back and when I got back to the bus platform, I see the bus but the second I walked towards the front door of the bus, the driver started to move forward. I was running and waving with my bus ticket in the air, he for sure could see me through his side mirrors. I then knocked on the bus while the bus was moving slowly and shouted “wait! Wait!” and he drove off.

I have never felt so disrespected, received extremely rude responses and poor service while traveling. To make it simpler, why didn’t the driver just tell us how much we needed to pay for our excessive baggage? But instead told us to go to the office when he KNEW time was running. Theres something about Czechs who aren’t open and friendly towards foreigners. I don’t know if it was racists because one of us was wearing a hijab but we felt very mistreated. Never again with Flixbus.

If I could give zero stars, I would.

I travelled from Prague to Jihlava and accidentally left my travel bag in the bus. I immediately called the infoline and the guy there told me that he can't help me, that they don't have good experience with these drivers and that he won't even bother to call them. He asked me, if I could pick up the bag in Zagreb, Croatia (which was the terminal station). The most stupid advice I ever got...
So I filled in the Lost and Found form on their website, described the bag both in Czech and English, but didn't get any message about it. People from Facebook account of Flixbus informed me, that finding the luggage can take up to 30 days. What the f..? Are they searching the whole Zagreb?

GOT ROBBED BY THE DRIVER, HE DIDNT LET US IN EVEN WHEN SHOWING OUR PASSPORTS AND TICKETS, AND ASKED FOR MONEY. DO NOT BOOK ON FLIXBUS!!!!

Quite cheap if you buy in advance. Going everywhere. Buses are new. Flexible seat system is not working good. Everybody seats alone, and occupy both seats during the night. So you had to wake someone up, in order to take a seat. If you're travelling with someone you might seat separately because of this. Also now there is a possibility to book seats (for extras). So it possible that you'll have to change seats, cause it's not written anywhere if this seat will be occupied (they have some green stickers, meaning that this place isn't booked, but they sometimes wrong, so you'll have to find a new place)

The driver didn't stop at my station at Olomouc. he just passed the station. I have immediately asked him to stop to let me out, he started yelling at me in a vulgar way telling me it's my fault (??). Also the bus was two hours late.
After I told about the driver's behaviour the company thy just responded with an automated email.
I'll never use FlixBus again.

Hello, my name is Andrey. My wife, our almost 3,5 year old daughter and I, have used your services recently. We went on a one day trip on a bus from
Prague (Florenc) - Karlovy Vary and back again the same day in the evening. Our trip was on 2.05.18. Our trip to Karlovy Vary went very well (the bus,the driver,the service), everything was good.
BUT!!! When it was about time to head back to Prague...I dont even know how to tell and explain it, in a calm and civilized manner without emotions! What we went through, what we experienced and what we saw, was ABSOLUTELY OUTRAGEOUS and unacceptable!!! I am talking about the driver of the bus.
First things first. When we presented our tickets to him, he asked where our babychair is for our daughter? We explained, that when we were buying the tickets we were told that no babychair is needed for children over 3 years of age (we asked specifically at the ticketdesk). And that we came to Karlovy Vary today with Flixbus and that there were no problems at all on our way here. He then pointed his finger at me and basicly yelled "dont you lie to me, dont you lie to me". When my wife tried to reason with him, he literally shhhht her in her face????? He then told me in the same tone as before, that he will take us on the bus THIS time! WAIT,WHAT??? As if we should be thankful to him for taking us (with our tickets in hand and folowing all the necessary procedures) with him. In the mean time he did not let anyone into the bus, and there were some 40 people standing outside just waiting. When other people started asking him questions and trying to hurry him a little, he just shhhht them in their face!!! How is this acceptable? Well there was a group of older women who apparently didnt like that and startet shhhh him back. He then went in total rage mode. The group of older women spoke to him in inglish and told him that he should tone down and stop shhhing people in the face. He spoke back to them in same tone...in Czech! In the mean time he let us and all other passengers on to the bus. All of us, besides the group of older women. With whom he stood outside of the bus and discussed in a loud manner for a while. He then jumped onto the bus and tried to close the front door (basicly cutting them out and leaving them outside). They were trying to stop the door from closing with their bare hands so their hands and arms got pinched in the doorway!!! All while yelling to the driver, "What are you doing? We have tickets! We NEED to be in Prague today! We are leaving for Albania tommorow". So what did he do you might ask? He then just started driving...leaving them behind. He simply left 9 older women, who are old enough to be my grandmother, in a country far away from their own, all by themselves. And as we were told at the ticketdesk, the 18 15 bus is the last bus from Karlovy Vary to Prague. I wonder if they ever got to Prague that day and what happened to them? Did they ever catch their flight?
So as you can see. We did not only get a troublesome trip for our money, we also got a show. A sad show I might add.
People of Flixbus, you who are reading this message. I urge you to take measures. To take actions. I cannot be the first one to be complaining about this driver and surely wont be the last one. Dont leave this behind and walk past this issue. Because people, regular passengers going with Flixbus, deserve better. They dont deserve to be yelled at, shhht at, and especially left behind!
I would really like to get your feedback on this issue. What measures or actions will be taken, if any. Meanwhile I myself will take action and make sure that I and my story will be heard loud an clear anywhere possible.
Hope hearing from you

La storia inizia così:
Ci sono 2 italiani, 2 cinesi e 2 tedeschi, sembrerebbe una barzelletta invece è quello che sfortunatamente abbiamo dovuto passare questa mattina.
Luogo Praga, temperatura -1°, destinazione Francoforte, tutti aspettando l'autobus FlixBus delle 8, tutti a gelarci dalle 7.30,
La nostra sicurezza risiedeva nel fatto che nella mail di prenotazione ovvero il biglietto in sé, si dichiara che l'autobus sarebbe passato dalla stazione alla fermata 3. Quindi infreddoliti e speranzosi, vediamo fuggire il tempo inermi e incapaci di capire cosa stesse succedendo.
Dopo un ragionevole periodo di tempo, che potesse eliminare il semplice ritardo, chiamiamo l'assistenza al cliente Flixbus Repubblica Ceca (ovviamente delocalizzata in SERBIA) la signorina dopo un'ora di discussione, inutile, insiste nel dire che noi 6 abbiamo sbagliato e che non abbiamo visto passare un autobus di 15 metri e alto 4.
Dopo aver convenuto con noi che la cosa era palesemente improbabile, decide di attuare e di controllare nuovamente. Dopo la classica musichetta la signorina rinvigorita torna, e piena di coraggio ci dice:
"Guardi, ho letto bene il vostro biglietto, vede lì, sotto a tutto, lì, proprio lì, se legge bene in piccolo, ma molto in piccolo si dice che il mezzo può anche passare dalla fermata 4 in rare occasioni. Ecco fatto, chiarito l'inghippo."
Dice tronfia. Ora togliendo il fatto che la fermata 3 dalla fermata 4 distano più di 500 metri, ma eliminando questo, ovvero che avremmo dovuto essere onnipresenti noi italiani, i cinesi e i tedeschi, un macello. Ma peggio ancora è che la fermata numero 3 dove aspettavamo il mezzo era tappezzata di cartelloni dell'azienda FlixBus che confermavano il passaggio di quel mezzo, con numero di tratta e destinazione.
In fine; se fosse stata una barzelletta tutto sarebbe finito con una crassa risata, ma ahimè questa non è una storiella e purtroppo non è finita così. E' finita invece con le minacce da parte nostra e il rimborso almeno in parte dall'azienda. Ma peggio ancora è finita per i ragazzi cinesi che annoiati e increduli hanno dovuto comprare altri biglietti senza avere ne la voglia ne la forza di chiedere alcun tipo di rimborso.
Adesso mi chiedo, vale davvero la pena tenere un'azienda così mal'organizzata, che pur di economizzare, rischia di ledere l'immagine di un'intera Europa.
A voi l'ardua sentenza, da parte mia, io e la mia compagna siamo a Norimberga dove dopo un viaggio, molto più lungo del previsto stiamo facendo scalo.
Sintesi: quest'esperienza Flixbus infelice non solo ci ha resi tristi e stressati ma ha anche inficiato sul nostro lavoro e le nostre relazioni, facendoci perdere più di 8 ore in più rispetto al piano originale.

Excelent service, we used to go to Karlovy vary from Prague, we took the first one in the morning and came back the same day on the last one in the evening. Every thing was perfect, good bus, good driver and all on time.

Jeg forsøgte at bestille billet med Flixbus, hvilket i første omgang ikke lykkedes på hjemmesiden. Derefter ringede jeg derind og fik efter lang telefonkø fat i en medarbejder, der talte meget dårligt dansk. Efter 40 minutters forsøg på at bestille billet blev røret smækket på.
Jeg besluttede mig nu for at køre med rødbillet i stedet (skulle til Berlin med min kæreste). Da jeg ikke fik tilsendt hverken billet eller bekræftelse på noget køb, blev jeg overrasket, da der blev trukket penge på min konto - for én billet, selvom jeg havde bestilt to.
Jeg udfyldte nu afbestillingsformularen på hjemmesiden, hvilket jeg heller ikke fik nogen bekræftigelse på. Ringede derefter flere gange for at afbestille og fik at vide, at der ville gå fem uger før, jeg kunne få mine penge.
Jeg skrev så et klagebrev og bad om at få pengene retur. Intet svar. Samme dag, som jeg skulle være rejst (nu havde jeg købt billet hos rødbillet) fik jeg så den billet tilsendt, som jeg havde afmeldt adskillige gange.
Herefter kom der svar på klagebrevet. Der stod, at de "kunne se, at jeg var rejst med Flixbus til Berlin" og at de ønskede mig "en god tur hjem". Jeg var ikke rejst med Flixbus, og jeg havde udtrykkeligt bedt om at få pengene retur, men det blev totalt ignoreret.
Jeg regner ikke med, at jeg får mine penge igen - jeg regner heller ikke med at rejse med Flixbus og anbefaler helt klart rødbillet. Det er ikke meget dyrere, men til gengæld meget bedre service

My friend and I missed our original bus due to a change in the pickup location which wasn't pointed out very well on the ticket. We had shown up at the original pickup location (asked staff around if we were in the right spot) and no bus showed up. Our ticket had two portions as there was a small layover in a town. We decided to take a train to catch up to the next stop to reconnect with our bus. The train set us back 100 EURO! We showed up at the next stop. The bus was 15-20min late and then the bus driver would not let us board. We had a ticket for the first portion and second. However, their check in system would not allow the driver to check us in on his phone even though we could clearly see our names on his phone. We spoke with him and he laughed and did not allow us to board. We needed to get to our final location so had to pay 59 EURO to board a bus we had already paid for. I have spent 3 months now emailing (back in my home country now) Flixbus with only an offer to provide credit towards a new trip. I don't think I want to ever ride with them again. I want the Money back that was wrongfully taken from me as I already had a valid ticket for the journey. On top of that both the customer service agents and bus driver were very rude through the process and they just don't seem to care. The day that was meant to be fun and only cost us 45 Euro turned into a terrible experience and set us back the original cost plus 159 EURO. Could have flown to our destination for that! I'll try another provider next time before I have spend another penny on them. Also WIFI does not work!

Hello Guys
I'm writting down my experience with the worst company . My girlfriend and I took the bus from Rome to Pisa the bus was to arrive in Pisa at 1:30 but the bus arrived 1:20 minutes late and we lost our other from Pisa bus to Venice. We thought 1 hour extra would be good for any unexpected but it was not!!! The driver said it was because the traffic jam I saw he took traffic but he was late and did stop for cofe and i said him we were going to lose our conexion he said the stop was mandatory.
The flixbus left ROme at 8am on friday I thought they put some time extra for traffic or something that would probably happen in hush hour but not!!
The result was we lost the conexion there were any bus to do the same jorney in that day the only option we had to do was go by train.
The train cost us 114,40 euros and to finish the history we lost the check in of our hotel as well we had to pay a big tax to stay in our hotel in that night.
I kept touch with them and they have just said sorry about this and good bye
So for all my friend that want to go with them think before buy if you have other options don't go with them!!!