Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had be... Zobacz więcej
Reakcja na opinię
Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that the... Zobacz więcej
Reakcja na opinię
I've used Fittleworth since 2015 & I can't recommend them highly enough. They've never let me down, they've always advised me if I've ever had any queries. I wouldn't use any other supplier.
Reakcja na opinię
4,4
Doskonała
714 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Fabulous company and lovely customer…
Fabulous company and lovely customer care
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for your kind words. We’re delighted to hear you’re happy with our service and customer care, and we really appreciate your support.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
A great service
I am relatively new to Fittleworth As my operation was last August. The hospital organized my first contact with Fittleworth and delivery was waiting for me when I arrived home. I was a little unsure about ordering online, so after I phoned one of the operative explained to me the process of ordering supplies everything has run smoothly. when speaking to operatives they have always been polite and helpful with deliveries on time. An Efficient and Professional Service
24 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for sharing your experience. We’re really pleased to hear everything was in place when you arrived home after your operation and that our team was able to support you with the ordering process. It’s lovely to know you’ve found our staff polite and helpful and that deliveries have been on time. We truly appreciate your kind words and are glad you’ve experienced an efficient and professional service.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Can't fault Fittleworth
Can't fault Fittleworth, 100% reliable. I have been tempted by other suppliers to switch but no chance, I highly recommend this company.
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear you find Fittleworth 100% reliable and really appreciate your loyalty and recommendation. Your kind words mean a great deal to us, and we’re grateful for your continued trust.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
I am still new to this but all the…
I am still new to this but all the people I have spoken to have been very helpful and patient, this helps my confidence, thank you.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for your kind feedback. We’re really pleased to hear our team has been helpful and patient, especially as you’re still new to this. It’s lovely to know we’ve been able to help build your confidence, and we truly appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist – Fittleworth
Always deliver promptly and accurately…
Always deliver promptly and accurately and track the delivery through DPU.
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your feedback! We’re pleased to hear that deliveries are prompt and accurate, and that you find the DPD tracking helpful. We really appreciate you taking the time to share your experience with us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Helpful and friendly advice
23 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your feedback! We’re glad to hear you found our advice helpful and friendly — it’s very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Poor Packaging?
Yes! As usual, excellent service! Only problem with Fittleworth, one writes a review regarding how the Medical products are delivered? In very poor eco box’s. Nine times out of ten our order’s left at doorstep with torn or opened box! With supplies open to the elements? I’ve lost count how many times we’ve complained, and nothing done about the packaging ! This needs to be looked into! Your attention this time would be much appreciated. Carol&Jim Couzins(Mrs&Mr).
5 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you, Carol & Jim, for your feedback. We’re really pleased to hear you continue to receive excellent service, but we’re very sorry about the ongoing issues with damaged packaging and parcels being left exposed. We understand how frustrating this is, especially as it’s been raised before, and this certainly needs addressing. Your comments will be shared with the relevant teams so this can be properly looked into.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
GP Prescriptions sent to Fittleworth by post!!!!!
I have problems because in my area the GP Surgery has to send prescriptions by post and as we are all aware, the post is erratic to say the least. However when I ring Fittleworth the staff go out of their way to help and fully understand the anxiety that can be caused when prescriptions are delayed in this way. There is always a suggestion about how the problem can be overcome.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your feedback. We understand how stressful postal delays from GP surgeries can be, and we’re really pleased to hear that our team has been able to support you during those times. It’s important to us that we understand the anxiety this can cause and work with you to find ways to overcome any issues as quickly as possible. Your kind words are very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Fantastic service for 9 years
Fantastic service for 9 years very professional and caring
29 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for your kind feedback! We’re delighted to hear that over the past 9 years you’ve found our service professional and caring. Your continued trust means a great deal to us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Really helpful customer friendly staff
Really helpful customer friendly staff. Product arrives on time, and if needed urgently this company bends over backwards to help. Thoroughly recommended
14 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear how helpful and customer‑friendly you find our team, and that deliveries are always on time. It means a lot to know we can support you quickly when things are urgent. Thank you for the recommendation — it’s truly appreciated..
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Excellent service from a company l…
Excellent service from a company l trust. Easy to order on line but always someone to help if you need it on the phone.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your kind feedback! We’re delighted to hear you find our service trustworthy and that ordering online is easy for you. It’s also great to know our team is always there to help when you need support over the phone. We really appreciate you taking the time to share this.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I've never had a problem with my orders…
I've never had a problem with my orders and DPD haven't failed me.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your feedback! We’re really pleased to hear you’ve never had any issues with your orders and that deliveries with DPD have been consistently reliable. We truly appreciate you taking the time to share your experience.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Extremely good over many years!
I have had an Ileostomy for over 40 years and being using Fittleworth for a very long time. I have always found them absolutely excellent. I have always ordered my supplies over the phone and have been so pleased with the service they provide. I have never had any problems or difficulties with ordering (unlike the current ordering situation I have to use which makes things very difficult).
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for sharing your experience. We’re truly honoured to have supported you for such a long time and are delighted to hear you’ve consistently found our service excellent. It’s especially pleasing to know that ordering by phone has always worked well for you and given you confidence and peace of mind. We really appreciate your loyalty and kind words.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Very friendly staff and great service…
Very friendly staff and great service the only problem I have is because I privately purchase my equipment I have to wait for the private purchase team to ring me back which is fine and they are extremely helpful but it would be great if you could ring them directly. I have never had any problems with our local DPD delivery personnel who are very helpful
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your feedback. We’re really pleased to hear you value our friendly service and reliable deliveries. Unfortunately, our private invoicing team is quite small, which is why call‑backs are sometimes needed. We appreciate your patience and understanding, and we’re glad to hear the team is helpful once they’re in touch.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Fittleworth have proved an excellent…
Fittleworth have proved an excellent partner for me during some dark times. Thank you for your reassuring help and friendly manner. I really appreciate it.
28 lutego 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for your kind words. We’re truly grateful for your trust and are honoured to have been able to support you during such difficult times. Knowing that our team’s reassurance and friendly approach has made a difference means a great deal to us.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Wonderful. I’ve always been extremely impressed by…
I’ve always been extremely impressed by the way Fittleworth go about their work. Pleasant, polite and informed about the product and always prepared to go the extra yard for me when difficulties have arisen with my catheters. I would highly recommend them to any future customers.
Anthony.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your wonderful feedback. We’re delighted to hear how impressed you’ve been with our team and the service we provide. Knowing that our staff have been pleasant, knowledgeable, and willing to go the extra mile—especially when difficulties arose—means a great deal to us. We truly appreciate your recommendation and continued trust.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have been dealing with Fittleworth…for Ten years
I have been dealing with Fittleworth for nearly 10 years and have found their service excellent and no trouble getting my catheters
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your lovely feedback. We’re delighted to hear that you’ve been using Fittleworth for nearly 10 years and have consistently received excellent service with no trouble getting your catheters. We truly appreciate your long‑standing trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
I have had no problems with Fittleworth…
I have had no problems with Fittleworth for the supply and delivery of my partner's stoma bag requirements and when we had to urgently increase the number supplied. the company was very quick to react and had increased supply to us within a few days after the prescription had gone through successfully. The re-order process has always been very easy once your email address is logged with them and all that is required is simply ticking a box, subject only to the GP agreeing the prescription and as far as that goes, we are lucky to have a GP Practice that has their own dedicated pharmacist and everything is therefore quick and smooth. That may not be so easy if the GP Practice is slow to react of course. The DPD courier is used to my apartment block and always manages to effect entry if we are not available but I can see that being a problem if the drivers change frequently. I don't know if Fittleworth have considered Royal Mail as an alternative but they have coded access to our building and I have seen them deliver on Sundays and late throughout the day. Otherwise I am perfectly happy with the service of this company for ( in our case ) what is an urgent and personal product.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you very much for taking the time to share your feedback. We’re pleased to hear that your experience with ordering, delivery, and managing urgent changes has been so positive, especially during times when increased supplies were needed. It’s great to know the re‑order process has been straightforward and that our team was able to respond quickly once prescriptions were in place.
We also appreciate your comments about delivery and your observations regarding couriers. Your feedback is valuable and helps us continually review how we provide a reliable service for products that are so personal and important. Thank you again for your trust in Fittleworth — we’re glad to be able to support you and your partner.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Excellent advice, guidance and service
Always willing to help, with constructive advice. guidance and service. My account manager has just left, and I have no reason to believe that from here on will be any less excellent.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you for your kind feedback. We’re really pleased to hear you’ve always found our team helpful, offering constructive advice, guidance, and great service. While we’re sorry to hear your account manager has left, it’s lovely to know you’re confident the high standard of service will continue. We truly appreciate your trust and support.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
My REMINDERS
I always find your service exceptional. I can’t complain because you always send me a reminder if I forget
to order which I often do so thank you all and God Bless.
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Fittleworth Medical
Thank you so much for your kind words. We’re truly delighted to hear that you find our service exceptional and that our reminders are helpful. It means a lot to know we can make things a little easier for you. Thank you for your lovely message and blessings — they’re very much appreciated.
Many thanks,
Joana, Customer Experience Specialist - Fittleworth
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.