I recently bought a bottle of liquid chalk from Fitness Equipment Ireland only to find the lid was broken. I put that fact in a previous review and got on with my leaky bottle. A few days ago I g... Zobacz więcej
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Excellent customer service - Aligned with Ciara ahead placing the order which was delivered on time. When one item was missing Ciara went above and beyond to ensure that I would receive it promptly.... Zobacz więcej
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Fantastic quality products! this is my second time purchasing from this company and will 100% purchase in the future. I received exceptional Customer Service from Mia Doran!, a great experience overa... Zobacz więcej
I recently purchased a squat rack and some flooring from FEI. The customer service level from point of ordering to collection to a follow up enquiry was brilliant. The staff were extremely friend... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We specialise in the best value home and commercial gym equipment. Fitness Equipment Ireland is committed to providing the highest quality fitness equipment to help make Ireland a fitter and healthier place. With 15 years of experience serving both home and commercial customers, we pride ourselves on exceptional products and premium brands, providing superior engineers, excellent customer service and quick delivery nationwide with efficient logistics. Our dedicated team strives to offer top-tier products and customer satisfaction, making premium fitness solutions accessible to all. If you are looking for something for the home or something specialist, we have it in stock and at the right price. Buy Online Today and Save!
Dane kontaktowe
Unit 1 Kylemore Park West , D10WC62, Dublin 10, Irlandia
- 018167510
- info@fitnessequipmentireland.ie
- www.fitnessequipmentireland.ie
Spring Sale up to 60% off
4,6
Doskonała
280 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 44% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Fitness Equipment Ireland
Thank you for your review
Excellent customer service after problem due to courier
Prompt delivery but item damaged and half of the packaging was missing. Most likely the fault of the delivery provider rather than Fitness Equipment Ireland.
Update: Fitness Equipment Ireland have gone out of their way to look after me for which I am most grateful. They also requested details in order to raise the matter with the courier which I am glad to hear.
27 stycznia 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for bringing this to our attention. We are incredibly sorry that your order didn't arrive in perfect condition. Our Customer Service Manager will be reaching out to you shortly to arrange a priority replacement. Additionally, we are addressing this directly with our courier to ensure your future deliveries meet our standards.
Odpowiedź od Fitness Equipment Ireland
Thank you for leaving a review
Leaders in the field
Always fast efficient delivery and excellent fitness equipment at reasonable prices
6 lutego 2026
Odpowiedź od Fitness Equipment Ireland
Great to hear, thank you
It's exactly what I expected and…
It's exactly what I expected and ordered. Very quick delivery. No problem.
3 lutego 2026
Odpowiedź od Fitness Equipment Ireland
Great to hear, thank you for leaving a review
Fast and efficient
Fast delivery of what I ordered. Customer service was also prompt in answering my stupid questions.
31 stycznia 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for your review and don't worry there are no stupid questions we are happy to help with any questions.
Very good
Helpful friendly staff, very quick delivery and shoes were exactly as expected.
30 stycznia 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for your feedback
Slow delivery, but good value product.
Box was banjaxed, delivery was slow - but the product was great and the value for the weights was really good.
3 lutego 2026
Odpowiedź od Fitness Equipment Ireland
Hi Kim, we are very sorry to hear this. A member of our customer service team will reach out shortly. Thank you for sharing this feedback; it has been noted, and actions will be put in place to ensure it doesn't happen again.
Nice delivery guy and very friendly
2 lutego 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for leaving a review
Easy to order what i wanted and very…
Easy to order what i wanted and very fast with getting my order to me thank you
2 lutego 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for leaving a review
Odpowiedź od Fitness Equipment Ireland
Thank you for your review
Ordered a flat bench and an adjustable…
Great quality bench with good customer service
25 stycznia 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for leaving a review
Odpowiedź od Fitness Equipment Ireland
Thank you for leaving a review
Great value and very fast delivery!
29 stycznia 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for your review
Odpowiedź od Fitness Equipment Ireland
Great to hear you are happy with the quality of your purchase, thank you for your review
Ordering is fine but there are no…
Ordering is fine but there are no delivery updates provided
27 stycznia 2026
Odpowiedź od Fitness Equipment Ireland
Thank you for the 4-star rating! We’re glad to hear the ordering process was smooth for you. We sincerely apologise for the lack of delivery updates, we know how important it is to track your items. We are currently looking into our notification system to ensure our customers are kept in the loop from checkout to doorstep. We appreciate the feedback!
Odpowiedź od Fitness Equipment Ireland
Thank you for your review
Odpowiedź od Fitness Equipment Ireland
Thank you for your review
Odpowiedź od Fitness Equipment Ireland
Thank you for your review, great to hear
Customer Service fix delayed shipment.
EDIT AT BOTTOM
Customer service and communication needs major improvement. I ordered a set of 2 x 7.5kg dumbbells on January 3rd and contacted the company on January 10th to request an update via WhatsApp.
After a couple of automated responses I got a reply on January 13th indicating that there was a backlog in the warehouse and that I'd have my item within 1-2 business days. That was on a Tuesday morning and by Saturday I had no updates, no tracking number and no product.
I contacted customer service a few minutes before their advertised availability yesterday, January 17th. Automated response followed by a human response assuring me they'd get me an update. I messaged back a couple of hours later and got the automated out-of-hours reply at around 1:30pm indicating their availability lasted until 2pm Saturday.
I've ordered from Fitness Equipment Ireland before and found the products to be very high quality but this experience has really soured my impression of the company.
If there was a delay, why did I have to reach out myself to learn that? Why was I assured it'd be there within a specific time frame if that wasn't the case? Why was there no follow up?
EDIT: The customer service manager made it their personal responsibility to not only apologise for the delay and the lack of contact, giving me a direct line and ensuring a new shipment arrived as quickly as possible.
As with previous products I'm very happy with my purchase but delighted with the accountability and ownership taken to make thing right.
3 stycznia 2026
Odpowiedź od Fitness Equipment Ireland
Hi Andrew,
I want to offer a sincere apology for the frustration caused by your recent order. We value you as a repeat customer, and it is disappointing to hear that we have "soured" your impression of the company.
We completely accept your feedback. While warehouse backlogs can happen, the lack of proactive communication and the inaccurate timeline we gave you on January 13th are unacceptable. Furthermore, our support channels should be accessible during advertised hours.
We are committed to getting your high-quality equipment to you. Our customer service manager will ring you this morning on this and will investigate what happened here. We hope to earn back your trust.
Sincerely,
The Team at Fitness Equipment Ireland
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