I would like to say a big thank you to Charlie Row for helping me with my house and contents insurance call. The service was excellent, and Charlie was very professional, friendly, and helpful through... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As many other reviews have noted, the professional, friendly, and patient customer service was excellent. I had a great chat with Evelyn, who made the whole process as simple and clear as possible. I... Zobacz więcej
Very helpful, staff were very friendly, forgot my advisors name but he was not pushy, rung to check how things were going, sorted out a matching quote when I got a better one, and answered all my ques... Zobacz więcej
Reakcja na opinię
An excellent and courteous service. The agent, who indicated that he was new, took time to read all the notes on my account before offering an opinion. Additionally, he stressed the importance of read... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
first2protect.co.uk
Napisane przez firmę
- About Us
- We specialise in Property Insurance and believe in providing sound advice and above all, insurance products that our customers can claim on.
- Our Purpose
- We strive to deliver best in class service through our people, by providing specialist property insurance advice and a convenient solution primarily to customers undergoing a property transaction.
- Our Culture
- Our culture is centred around People. We're always searching for ways to do things even better, providing you with the best service and solutions possible. Our four core values, created by our employees, are more than just words. They shape our culture and guide our behaviours in everything we do. They bring us together. And how we live them every day inspires us all.
- Our Core Values
- We put People First; giving selfless consideration to our Customers, Colleagues and Partners. We strive for Continuous Improvement of our service, People, brand and products. We Take Ownership by being pro-active and delivering on promises. We Enjoy the Journey by being positive, seizing opportunities and celebrating achievements.
Dane kontaktowe
1st Floor, Keble House, Southernhay Gardens, EX1 1NT, Exeter, Zjednoczone Królestwo
- 01392 849750
- customerservice@first2protect.co.uk
- www.first2protect.co.uk
4,9
Doskonała
7 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 94% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od First2Protect
Thank you for your feedback. We’re pleased to hear you found the service efficient, calm, and supportive. Your kind comments are very much appreciated.
Very helpful and good customer service
Very helpful and good customer service
22 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback. We’re pleased to hear you found the service helpful and that you received good customer service. Your comments are very much appreciated.
Hannah was personable and helpful and…
Hannah was personable and helpful and solved my query in no time at all. No fuss or stress involved. Thank You!
22 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your review. We’re delighted to hear that Hannah was personable and helpful, and resolved your query quickly and without any stress. Your kind feedback is very much appreciated and will be shared with her.
Efficient and friendly.
As usual, Wesley provided a friendly and efficient service.
Thank you.
Frank
22 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your review, Frank. We’re delighted to hear that Wesley once again provided friendly and efficient service. Your continued support and kind feedback are very much appreciated.
Helpful and polite staff
18 czerwca 2026
Odpowiedź od First2Protect
Thank you for your feedback!
We’re pleased to hear you found our team helpful and polite—we really appreciate your kind comments.
Efficient company to source products
Great help in organizing the products I needed to go with my mortgage. Dennis was super helpful and efficient
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Dennis was so helpful and efficient in organising the right products alongside your mortgage. We really appreciate your kind comments.
Odpowiedź od First2Protect
Thank you for your kind feedback!
We’re delighted to hear you continue to receive a very professional service—we really appreciate your ongoing support.
Theodore was very helpful and went…
Theodore was very helpful and went through everything clearly with me as a first time buyer who didn’t know much about what we needed
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Theodore was so helpful and took the time to clearly explain everything, especially as a first-time buyer. We’ll be sure to pass on your kind comments.
Fast professional and friendly service
Fast, professional and friendly service. Top work from Jamie and his colleague!
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear you received fast, professional, and friendly service. We’ll be sure to pass on your kind comments to Jamie and his colleague!
I found James to be very knowledgeable…
I found James to be very knowledgeable and most helpful ,he explained everything in great detail and his manner/customer customer services were perfect.
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your kind feedback!
We’re delighted to hear James was knowledgeable, helpful, and took the time to explain everything in detail. It’s great to know his customer service made such a positive impression—we’ll be sure to pass on your comments.
Great experience in renewing my house…
Great experience in renewing my house insurance-very thorough and professional
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear you had such a thorough and professional experience when renewing your home insurance. We really appreciate your kind comments.
First2Protect
I had the pleasure of dealing with Aaron Maguire at First2Protect today and was extremely impressed with the service I received. Aaron was professional, knowledgeable and very easy to deal with. He took the time to explain everything clearly, answered all of my questions patiently and made the whole process straightforward and stress-free. Nothing was too much trouble, and I felt that he genuinely wanted to find the best solution for my needs.
Excellent customer service is becoming increasingly rare, so it was refreshing to speak to someone who was both efficient and personable. Aaron is a real credit to First2Protect, and I would not hesitate to recommend him and the company to others.
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Aaron provided such professional, knowledgeable, and personable service. It’s great to know he made the process clear and stress-free while taking the time to find the best solution for you.
We really appreciate your recommendation and will be sure to pass on your kind words—he’ll be proud to hear them.
Fast and friendly
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear you found our service fast and friendly. We really appreciate your kind comments.
Oscar was very helpful and lovely to…
Oscar was very helpful and lovely to talk to. Thanks a bunch!
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Oscar was so helpful and a pleasure to speak with. We’ll be sure to pass on your kind comments.
I spoke with James today and found him…
I spoke with James today and found him to be very friendly, kind, and professional. He explained everything clearly, took the time to go through the details, and provided helpful advice on the best options available. His knowledge and passion for his work were evident throughout our conversation. I greatly appreciated his support and would highly recommend his services.
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear James provided such friendly, professional, and knowledgeable support. It’s great to know he took the time to explain everything clearly and helped you explore the best options.
We really appreciate your recommendation and will be sure to pass on your kind comments—he’ll be pleased to hear them.
Super service
My advisor, Jodie, was fantastic. Very knowledgeable and patient. I hate this kind of admin stuff, but Jodie took all of the stress out of it, and I actually had a laugh with her. I would not hesitate to recommend this service. Jodie has taken care of everything.
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your fantastic feedback!
We’re delighted to hear Jodie made the process stress-free and even enjoyable. It’s great to know she took care of everything for you—your recommendation means a lot to us.
Helpful with no drama
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re pleased to hear you found the service helpful and straightforward.
Excellent Customer Service
Excellent Customer Service. Straight forward explanation with regards to renewal of house insurance, which was then set up promptly and efficiently.
Many thanks James.
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your wonderful feedback!
We’re delighted to hear you received excellent customer service and that James made the renewal process clear, straightforward, and efficient. We’ll be sure to pass on your thanks.
Happy customer
I am very happy with my call today, Wesley was very professional and patient with me, he resolved all my queries.
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your feedback!
We’re delighted to hear Wesley was professional, patient, and able to resolve all your queries. We really appreciate your kind comments.
Customer advisors are very helpful and…
Customer advisors are very helpful and knowledgable. Thank you Hannah T. so much
19 czerwca 2026
Opinia niezależna
Odpowiedź od First2Protect
Thank you for your kind feedback!
We’re delighted to hear our team were helpful and knowledgeable. We’ll be sure to pass on your thanks to Hannah.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.